Compare Acronis vs Rubrik

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

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Sample Customers

Acronis Cyber Protect

Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda

Acronis Cyber Protect Cloud

Zebra Systems

Acronis Disaster Recovery

Bristows LLP, Davis Wright Tremaine, LLP

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Rubrik Go

Public Consulting Group

Popular Solutions

Acronis Cyber Protect

22 reviews

Acronis Cyber Protect Cloud

30 reviews

Acronis Disaster Recovery

9 reviews

Rubrik

18 reviews

Rubrik Go

7 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

11%

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
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ManojAshok
Network Security Engineer at Peritas IT Solutions
Basically, our company consists of a small team, and we have partnered up with a lot of other companies, like...
Read full review of Acronis Cyber Cloud »
Anonymous User
President at a financial services firm
I got the software mainly for doing local and online backups, and then it comes with this security software included...
Read full review of Acronis Cyber Protect Home Office »
Anonymous User
Group CIO at a construction company
In our company, we wanted some backup copies to be in the cloud somewhere outside of our data centers and users,...
Read full review of Acronis Cyber Protect Cloud »
Zuhair Hasan
Manager, Information Technology Security at Nesma
It is used internally in my company. The main purpose of DLP is to have full visibility and control over endpoints...
Read full review of DeviceLock DLP »

Review 1 of 5

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
We've got three main use cases. The most common one now is ransomware protection, specifically one-touch recovery. If...
Read full review of Rubrik »

Review 1 of 2

Customer Service

Hossam Ragheb
Co-Founder & CEO at DRS-MEA
I have experience with the solution's technical support. I rate the technical support a nine out of ten.
Read full review of Acronis Cyber Protect Cloud »
Ratnodeep Roy
Lead Consultant at Stratogent
The technical support is very good for this solution.
Read full review of Acronis Cyber Protect Cloud »
SeanWang
Security Consultant at Amazon Web Services
Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports,...
Read full review of Acronis Cyber Protect Cloud »
TeerapatWeerupakorn
Engineering Specialist at AIS - Advanced Info Services
We haven't reached out to technical support yet. We only have used the product for a month.
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RandeepPawar
Technical Director at Tecstaq
We do not have experience with customer service and support because we have certified employees who have been able to...
Read full review of Acronis Disaster Recovery »
Stavros Samiotis
Partner Account Manager at Interworks S.A.
We selected Acronis Disaster Recovery because it provided quick and effective support. Afterward, when we needed...
Read full review of Acronis Disaster Recovery »
Daniel Inyang
Technical Support Engineer at a tech services company
I am not satisfied with the technical support from Acronis. They do not respond in time.
Read full review of Acronis Cyber Protect Cloud »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
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Hans Blaasvær
Managing Director at KT húsið
Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of...
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Gitesh Chavan
Enterprise Support Specialist at Team One Technologies Pvt. Ltd
When customers renew their support, they will get the necessary assistance. Support is always available. They are...
Read full review of Acronis Cyber Protect Cloud »
Vishal Mirchandani
Senior Cloud Solutions Engineer at Znet Technologies Pvt. Ltd.
Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We...
Read full review of Acronis Cyber Protect »
MOHAMEDTALIB
Director at NVIT
Customer support needs improvement.
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Anonymous User
Works at a hospitality company
We have not had occasion to contact technical support.
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WillemKleynhjans
System Engineer at TechFix
The solution’s technical support is good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Gamma Gabriel Atega
Product Manager at Midtown
I fix the problems by myself.
Read full review of Acronis Cyber Protect »
Tudor Ancu
CEO at Ankh It Srl
We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
Technical support is not bad when it comes to basic support. However, it is not the crisp, or clear, when it comes to...
Read full review of Acronis Cyber Infrastructure »
Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
Customer Service: Good. There are a variety of options to choose from. Technical Support: Excellent! Have been with...
Read full review of Acronis Cyber Protect »
Anonymous User
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
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Anonymous User
President/Owner
On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've...
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Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
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Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Manuel Cortazar
Systems Manager at a outsourcing company
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
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Anonymous User
IT Administrator at Grant Thornton India LLP
Technical support is good.
Read full review of Acronis Cyber Infrastructure »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The customer service and support are okay. When we contact them with a problem, they usually solve the issue or have...
Read full review of DeviceLock DLP »

Review 1 of 30

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
Read full review of Rubrik »
GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
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Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
Read full review of Rubrik »
Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
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Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
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Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
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Anonymous User
CTO at a tech services company
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the...
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Anonymous User
Works
Very good support who helps with each question. Very fast response time.
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Anonymous User
Lead Support Engineer at a financial services firm
The technical support is excellent.
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Review 1 of 30

Technical Support

No Data Available

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