The most valuable features of Acronis Cyber Protect include:
- Ability to back up and recover a production environment from ransomware
- Cloud backup that is easy to configure and provides convenience
- User-friendly interface and easy setup process
- Economical licensing and pricing for SMB customers
- Compatibility with multiple platforms, including Windows, Linux, and macOS
- Support for database servers and mailing solutions
- Continuous improvement in performance, recovery, and backup with each update
- Highly secure software with anti-malware and anti-ransomware features
- Cloning capabilities and the ability to clone the entire operating system and drive
- User-friendly panel for tracking backups and receiving prompts and reminders
- Inclusion of security features along with backup
- Central console for managing multiple customers without the need for a separate server
- Instant restore, antivirus, and ransomware protection
- Data recovery and restoration details
- Archiving backups to minimize space usage
- Backup of various types of servers, including physical, virtual, and cloud-based
- User-friendly and performance-driven software for end-users
- AnyData Engine for easy data restoration and inclusion of cybersecurity features
- Recovery, malware protection, and software management features
- Stability and simplicity in installation and implementation
- Regular addition of new features, multi-platform support, and flexibility in local backups
- Quick restoration capabilities
- User-friendly interface and intuitive scheduling of backups
- Flexibility in defining a multi-tenant setup and inclusion of anti-malware solution
- Support for Office 365 and Google Apps backup
- Excellent customer support and assistance.
- "The tool is user-friendly."
- "The solution's most valuable features are its ease of use and its user-friendly interface compared to other tools."
- "For me, the tool proved most valuable in scenarios where it offered easy setup, fast backups, and recognition of SQL logs on virtual machines."
Improvements needed for Acronis Cyber Protect include:
1. Lack of support for older versions: The weakness lies in the fact that Acronis version 12.5 is no longer supported for Windows versions and servers from 2019 onwards.
2. User-friendliness: Internal techs hope for a more user-friendly interface to reduce the need for external service providers and monthly monitoring.
3. Reporting feature: The reporting feature of the solution is not up to par, with false negatives and retriable errors.
4. Stability and support: Better stability and improved support through calls are desired by users.
5. Lengthy support process: The process for consulting with Acronis support technicians can be time-consuming and needs improvement.
6. Pricing: Customers would appreciate better pricing options, especially with the sudden price increase for renewing accounts or licenses.
7. Deployment and remote access: The deployment process could be improved, allowing for network chain deployment, and remote access should be made possible without physical login.
8. Scalability: The solution may not scale well in large environments and could benefit from better management features for scalability.
9. Integration and features: Users desire better integration capabilities, broader platform support, and improved backup of virtualization and database systems.
10. Performance and speed: Faster backups, improved latency for larger file sizes, and enhanced search flexibility are areas that could be improved.
11. Security and cybersecurity: Users seek better security features, such as a hybrid solution combining cloud and local storage for data integrity protection, and more cybersecurity integration to enhance the product's offering.
12. Backup limitations and database issues: Certain limitations and issues arise when introducing computers to backups, particularly with Hyper-V environments and SQL databases. Acronis should work on resolving these issues to provide a smoother backup experience and uninterrupted database access.
13. Application deployment and integration: The solution could benefit from an application deployment process similar to Microsoft SPM and better integrations with RMM tools.
14. Awareness and marketing: Acronis should focus on brand awareness and marketing efforts, potentially introducing mass deployment options for software to improve customer experience.
15. Comprehensive backup coverage: Users suggest expanding backup capabilities to include more third-party applications and better support for different types of databases.
16. Endpoint-level security: The inclusion of endpoint-level security features, such as ransomware and malicious attack protection, would enhance the solution's ability to alert users to vulnerabilities.
- "The replication part and failover are areas in which improvements are required."
- "Currently, there is no option to use the tape drives again as a backup repository for the cloud deployment."
- "The UI performance can be slow at times, especially when handling operations like checking backup status or initiating a restore. The response time for these actions could be improved."
