Acronis Cyber Protect Reviews

We use the solution for virtual machine backups, physical file backups, and converted file backups. So, we do three individual-style backups using Acronis Cyber Protect.

The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature. We can take a snapshot of our whole virtual machine. Because it's Linux, we could only restore on a volume level with our previous software. We could take the physical volume and restore it one by one, which is not necessarily fast enough.

If we need to restore a whole machine, Acronis gives us the ability to replicate that whole machine. We're using that feature a lot.

The solution's error handling can be improved specifically for Linux errors. I can tell what a lot of errors mean when I see them, but from a Linux perspective, it doesn't really tell us what it should be telling us. A lot of the errors will show us a Windows mapping instead of a Linux mapping. There's no documentation on that because it's not really something that has been looked at from a Linux perspective.

I have been using Acronis Cyber Protect for five years.

Acronis Cyber Protect is a stable solution.

I rate the solution ten out of ten for stability.

Our clients for Acronis Cyber Protect are mostly enterprise businesses.

I rate the solution a nine out of ten for scalability.

The solution’s initial setup is extremely easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup ten out of ten.

The solution's deployment is easy and very fast. Installing the solution on the client side doesn't take long if you have all the information you need, like your IP address. From scratch, it takes less than a day for a roll-up to the site, and that can include anything up to ten hosts.

Acronis Cyber Protect works brilliantly for us with respect to data backup.

I'm the primary backup resource. I have one screen specifically for Acronis Cyber Protect that allows me to switch between multiple sites. We do 15 sites at a time. What's nice about the front end is that I could do things and go on and do other similar work and go back to the automated side of it.

The system is very smart and intuitive when it comes to that. I can just click and forget that thing. I can go back later, verify, ensure everything is as I expected, and just continue my work.

The biggest issue for me is the fact that Acronis Cyber Protect is actually a Windows-based system that's supported by Linux SUSE. Most of the solution's user cases and documentation pertain specifically to Windows. So, I have to take what I can see from the Windows side and apply it to how Windows works versus Linux, and then a lot of my problems are resolved by reading Windows.

I also understand that the solution's primary clients are Microsoft-based. It makes sense that most of the solution's documentation will be for Windows because most of its clients run Windows. Finding the right notes for the Linux side has been the only issue. Over the last five years, I've learned what to look for, and then I can take what's written for Windows and work from there.

We currently use the solution on a private cloud because it's a closed-network client directive. Within the next 12 to 18 months, we will probably move some of the features directly into the cloud because we are switching many of our hosts to AWS.

I would recommend the solution to other clients because it's very easy to install, configure, and maintain. I would recommend any software based on its ease of installation and support. Acronis Cyber Protect is very easy to install and get support. There are several resources, and the engineers are brilliant.

If you were to bring in an external resource, the learning curve isn't as intensive as a more problematic or complex system. The front end is very intuitive and easy to learn. I know this because I've trained two different teams to use the solution's front end. The solution is very easy to teach people and to learn.

Overall, I rate the solution ten out of ten.

I  began using Acronis Cyber Protect when a customer needed backups for Azure VMs outside of Azure. At that time, not many solutions offered this capability, and Acronis Cyber Protect stood out as an option to meet the specific requirement for third-party Azure VM backups.

For me, the tool proved most valuable in scenarios where it offered easy setup, fast backups, and recognition of SQL logs on virtual machines. Additionally, its ability to handle active directory structures was a notable advantage. I would rate its dashboards a seven on a scale from one to ten.

The dashboards for digital operations can be improved.

I have been using the product for two years.

Acronis Cyber Protect is stable. 

The tool is scalable. 

The initial setup process was quite straightforward for me. Though one needs to be aware of certain technical terms and names, overall, it was manageable.

The tool's support helped me with the implementation process. 

In my opinion, the tool's pricing is reasonable. I had some discussions with other vendors who tried to match the price I was paying for it, but it became evident that the solution offered a more transparent and affordable pricing structure, especially with options for six months or a year.

At this moment, I use Acronis Cyber Protect purely for backups. I'm also working with it for some customers, and while I haven't fully explored the RMM features and the integrated antivirus solution, I've kept my focus on the backup capabilities. 

I rate the overall product an eight out of ten. 

Our customers primarily use the solution for backup purposes, focusing on gaining insights into the backup process. They seek real insights into the backups, determining whether the images are virus-influenced. The key objective is to identify clean images that can be restored, allowing for a smooth restart of production. Restoring an infected version could lead to the point where the product environment gets infected and goes down. It helps with both backup and cybersecurity. 

From my perspective, the most valuable features in Acronis Cyber Protect include ransomware protection and antivirus. These features not only add significant value but also play a crucial role in closing deals. When selling backup for Microsoft 365, these security features, like ransomware protection and antivirus, serve as a starting point to offer backup and protection.

Integrating backup and antivirus in one platform has significantly enhanced data protection for our customers. It uses a single agent for both backup and preventing ransomware attacks. This approach eliminates the need for different agents installed on end-user computers, addressing performance concerns.

For cybersecurity needs, the patch management feature in Acronis Cyber Protect has proven highly effective. It comes in handy when new patches are released, particularly for third-party applications that are not Windows-based. Third-party applications like Chrome may have vulnerabilities, and Acronis Cyber Protect enables the easy deployment of updates to ensure end-users are running the latest versions.

The tool's dashboard for daily operations is useful, but I find that it could benefit from enhancements, particularly in terms of reporting. While exporting reports, the format is not fancy as it appears on the dashboard. The exported files are typically in Excel CSV or PDF format. 

I don't know if this feature is already there or not, but when doing a backup from Microsoft 365, We have groups distribution list groups where we list all the users that we need to have the backup for. So if there's a way that we can pull the members of the group to be taken for a certain backup plan, that will be really because otherwise, I need to go and look for the users one by one, and it doesn't help when you have 500 or 1000 users.

One feature that I would like to see in the product is the ability to automatically uninstall or remove devices from the portal when they have been off for more than 30 days. Currently, there is a case where the device being off for an extended period indicates the employee has likely resigned.

I have been working with the product for more than three years. 

The tool is stable. 

The product is scalable. 

The product's technical support is helpful. 

Positive

I have used Veeam and Commvault. 

There's good documentation on the Acronis Cyber Protect website on how to do things, plus the training courses that we took from its portal. They really help. We also have support from the product's presales engineers. They always support us whenever we run into a problem.

For a Microsoft 365 backup plan, the deployment process typically takes around half an hour, where we explain to the customer how things are done. However, the duration of backup plans involving endpoint devices with Acronis Cyber Protect varies based on the organization's size.

A considerable amount of resources is needed for massive deployments in large organizations. This is particularly true when the devices are not centralized in a managed platform, meaning they are not joined to an active directory or MDM solution. In such cases, the tool's agent must be installed on each device individually, or network scanning may be attempted, but it often proves ineffective. Joining the devices to an MDM or an active directory streamlines the deployment process. Otherwise, having a list of users and installing the agent individually for each one becomes necessary.

We had two to three instances where the users had complained that the agents made the systems slow. 

The product's ROI comes at a great value. 

The tool is cheap compared to other products. 

I rate the product a seven out of ten. 

We use the solution for its backup and granular object restore features.

The solution helps us quickly backup clients' data in Office 365 following the move to the cloud from on-prem.

The solution's most valuable feature is cloud backup. Using it, we don't have to go through every mailbox, SharePoint site, or OneDrive account to configure the backup, you can almost just fire at your tenancy and forget.

The solution's reporting feature could be better. There are many false negatives and retriable errors.

We have been using the solution for around eight months.

It is a very stable solution, but we face challenges extracting reports. I rate its stability as an eight.

We have around 90 users in our organization whose Office 365 data is being backed up via Acronis. It is a very scalable solution but depends upon the business requirement. I rate its scalability as a nine.

We previously used on-prem Exchange and used Veeam to back up the on-premises server, we have since moved to hybrid exchange with the mailboxes in the cloud.

We worked on the solution's demo software initially to understand the process. It took us a week to complete it. I rate the process as an eight.

We took help from a third-party vendor for a part of the solution's implementation. Later, we installed the rest of it ourselves. It requires one or two administrators for deployment and maintenance.

It is a low-cost solution. But, its storage cost is high and varies at times. I rate its pricing a two or three.

I advise others to get a demo of the solution in the first instance. Also, they should take timely updates on storage costs. Apart from this, it is easy to use. I rate it as an eight.

The solution is a premium backup solution. It can back up disks, tape, and clouds.

The user interface is very good.

They have storage node software. It's safer and better for data deduplication and network traffic. 

It offers the best pricing.

So far, the support I've received is very good. 

The setup is very easy.

I don't have any notes about missing features.

We would always support better pricing. 

I've used the solution for ten years. 

I'd rate stability ten out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. The performance is good. 

I'd rate scalability ten out of ten. It easily extends. 

We are resellers with a couple of customers. 

Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of service. 

I've also used Veeam Backup. It's very similar to Acronis. Veeam does have a separate console for its backup.

The initial setup is straightforward. The deployment takes two hours. 

You have an installation file that includes everything you need. You can do a backup within two hours. 

The cloud is integrated into the same console as the local backup. 

We only need one person to manage the setup process. 

We can set up the solution ourselves for our clients. 

The solution does provide a good ROI. 

The pricing is excellent. It's one of the best-priced on the market. I'd rate the solution ten out of ten in terms of affordability.

Users do need to pay a licensing fee. There are no extra fees for the solution. That said, you can buy various subscriptions depending on what you need. 

I'd rate the solution ten out of ten. I'd recommend the solution to others. 

We use the solution to take backups of applications and files.

The tool’s licensing and pricing are economical for SMB customers.

The solution needs to have better stability. I would like to improve the tool’s support through calls.

I have been working with the solution for eight years. I use the tool’s latest cloud version.

I would rate the tool’s stability an eight out of ten. The solution is stable. I haven’t faced any stability issues.

I would rate the tool an eight out of ten. Acronis is an agent-based solution and it is scalable. We have around 50 customers.

The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are not available.

The tool’s initial setup is straightforward. The overall deployment takes one week to complete but the software can be installed within a day. You need to install the management console and then pick up the agent. We can take the backup post these processes.

The deployment was done in-house.

We have seen ROI with the use of the solution.

I would rate the solution’s pricing an eight out of ten. The tool’s subscription is yearly.

I would rate the overall solution an eight out of ten. Acronis is a cost-effective solution compared to other vendors. I haven’t faced any issues with the tool’s performance. The solution’s support was different before. Now, the support is changed. The solution needs only one engineer to manage the deployment and maintenance processes.

Acronis Backup is a backup solution offering license-based and per-GB options for its customers. Customers may purchase a license per device, enabling them to install and manage backups for the respective device. Alternatively, customers may opt for a per-GB license, choosing a specific storage amount such as 200 GB or 50 GB. Our role is to support customers and users based on their chosen license basis.

Acronis Ransomware Protection is one of the best features of the tool. Another feature or advantage of Acronis Backup is its compatibility with multiple platforms, including Windows, Linux, and macOS. It also supports database servers and mailing solutions, such as G Suite.

To put it simply, if a customer, end user, or technical person encounters an issue and needs to consult with an Acronis support technician, the process can be too lengthy. This is an area that needs improvement. I will refrain from criticizing their support team as I am unfamiliar with their infrastructure.

All the necessary features are already included in the current version. All the necessary features required to set up a proper backup are already present in Acronis Backup. Therefore, there is no need to add any additional features to the product.

I have been using Acronis Backup for over a year and a half. Also, my company has a partnership with Acronis as well as Microsoft.

The solution is stable. Looking at the current technologies in the market, this is the best backup solution. The best advantage of this backup solution is that it is protected by a feature known as Ransomware Protection, which Acronis Cloud offers.

In my organization, every person uses Acronis Backup. Also, we are providing services to our customers too. So, approximately more than 1,000 customers are using products from Acronis.

Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We can expect a confirmation reply within approximately 24 hours, but then we have to wait another 24 to 48 hours to receive a response from their team.

If I were to rate the customer support provided by Acronis solution on a scale of one to ten, where one is bad, and ten is excellent, I would rate it slightly above average.

I am currently working on a Windows platform and using Microsoft Azure. Additionally, I use Windows platforms, including Server OS, IIS, and database servers. Also, I use mailing solutions such as Microsoft 365 and G Suite.

As to whether the solution gets deployed on a public cloud or on-premises, I would like to say that Acronis Backup requires data backup to be saved on Acronis Cloud Storage. However, the decision of where to store the backup depends solely on the requirement of the customers or end users. Based on their preference, they may choose to store the backup locally, on their network drive, on their cloud server, or on Acronis Cloud Storage. Ultimately, the location of the backup storage is determined by the customer's needs.

I recommend utilizing a backup solution like Acronis Cloud Backup to manage and ensure the safety of your data. The advantage of this feature or the product is that even if you are not a technical person, it is easy to understand its features and use.

Due to the delayed support from the solution's technical team, I have deducted two points from my rating. As a result, I rate this solution an eight out of ten.

For clients utilizing OneDrive within Microsoft 365, having an online backup solution like Acronis is imperative. It allows you to recover data in such scenarios or instances where data has been accidentally deleted.

One of its most valuable aspects is its user-friendly interface. It's straightforward for clients to manage their assets independently, which might be convenient for them.

The licensing approach becomes intricate when dealing with SharePoint. Unlike individual user data, SharePoint data isn't bound to specific users; it's accessible by various users within the organization. Yet, they mandate a license for each user connected to SharePoint, irrespective of their level of utilization. This complexity raises concerns, particularly concerning the backup of SharePoint libraries. For example, if ten users access a SharePoint library, they assert that even if only one user is licensed, you must still procure licenses for all users to maintain compliance, even if they're not actively utilizing the service. Such a policy may pose compliance challenges, particularly when users intermittently access SharePoint data.

I have been working with it for six months now.

I would rate its stability as an eight out of ten.

I would rate its scalability capabilities eight out of ten. I believe that for medium-sized organizations, the solution should suffice unless there are specific reasons indicating otherwise. However, for larger cloud-based organizations, it's uncertain, especially if they are relatively new to the analytics box backup segment or lack experience in providing unlimited storage licenses. Additionally, larger organizations often have more stringent compliance requirements, which may not be fully met by the product.

The initial setup is straightforward.

You can configure the entire setup in approximately thirty minutes or less.

When purchasing licenses for the product, they operate on a user-based licensing model. If you have six users, you purchase licenses accordingly. I find the pricing structure satisfactory, it is around $25 per year. I would rate it seven out of ten.

When comparing to other vendors, based solely on my knowledge of their names as I haven't worked with them directly, I recall trying out the trial console of Barracuda, which seems somewhat similar. Barracuda was one of the pioneers in cloud-to-cloud solutions, whereas Acronis followed suit later on and wasn't initially a leader in this field. Acronis used to sell storage separately, which was considered a drawback, especially when you had to estimate how much storage your users would require. However, they have since introduced unlimited agent licensing, which addressed this issue. Another major player in backup, Veeam, initially followed a similar approach of providing your storage or purchasing it separately from cloud providers like Azure or AWS. Overall, I would rate it eight out of ten.