Acronis Cyber Protect Reviews

It has the ability to backup and move to a different machine if the machine dies. I haven't been able to use this feature yet, but I know it will come in handy. The ability to move from one machine to another for backup if a machine completely fails. We have a backup of not only the machine, i.e., the hard drive and data, but we also have the ability to recover to a new piece of equipment fairly quickly. That's one of the more important features.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

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Some of the default settings out-of-the-box should already be set up for the novice user. For instance, the warnings that say a hard drive has bad sectors and stops the backup from performing.

My suggestion would be to still give the warnings that there are bad sectors on the hard drive, but continue to backup. It could then offer the option of whether to stop backups, or stop them from performing.

During my first experience with backing up, I ended up coming across an error and the solution was to mark that checkbox that said, "Skip bad sector warnings." I didn't know that existed. It would just make it easier for first time users if no matter what, it would make a backup and just give you the warnings.

I wouldn't say we had stability issues as much as I would say that we have errors that may or may not affect the backup. For instance, we were backing up a computer that uses Windows 7 Embedded. It warned me that this would probably not work, but it did. I don't know if that's a stability issue or if that's just making sure of backup success.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

Our facility is small such that scalability is not a problem.

I did use technical support and I give it the highest rating. The technical support we received when doing a recovery handled our questions. They were able to resolve any questions that we had.

We did use Backup Exec. It belonged to Symantec at the time. Now it's Veritas. The reason we switched was because I experienced firsthand what Acronis could do using the Western Digital version, the free version, or the version that comes with Western Digital drives. I was very impressed.

I went deeper, got into Acronis, and it was recommended by a company from whom we purchase equipment. It's just a solid product in my experience.

The setup complexity was medium. The single disk is easy. The advanced version for multiple computers was medium in complexity.

It has already paid off itself in the first few months that we implemented it.

I tried Clonezilla and Backup Exec.

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Watch out for that “Skip bad sectors” setting if you plan on running this software unattended. Don't hesitate to call Acronis support. They will be ready and willing to help you right away.

The software warned Windows 7 Embedded was not supported, yet the backup/restore still worked despite the warning I was given.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

I use the solution in my company for backup purposes.

The solution's most valuable features are its ease of use and its user-friendly interface compared to other tools.

If there is an option to use the tape drives again as a backup repository for the cloud deployment, it can help users in a similar way to the on-premises deployment phase. Currently, there is no option to use the tape drives again as a backup repository for the cloud deployment.

I have been using Acronis Cyber Protect for two years. I use the solution's latest version, which is Acronis Cyber Protect 15.

Stability-wise, I rate the solution a nine out of ten.

I can install the product anywhere, including on a regular VM for the management console, and run it there. Scalability-wise, I rate the solution a ten out of ten.

Around 50 people in my company use the product.

The solution's technical support is helpful. The solution's technical team always responds quickly within the day and even offers remote services. I rate the technical support a ten out of ten.

Positive

My company did not use any other tool before Acronis Cyber Protect, and we were simply using Google's backup tool with 200 GB.

The product's initial setup phase is straightforward. One of the strong points of the tool is its ease of deployment.

The solution is deployed on a hybrid cloud model.

The solution can be deployed in 30 minutes, specifically to set up the management console. It may take even less time if you are installing the agents on all the machines. In general, it is a user-friendly and quick process.

I think that the prices of the product go up every year. If one is extremely expensive and ten is absolutely cheap, I rate the product price as six. There is no need to pay anything extra apart from the standard licensing fees attached to the product.

In our organization, we use backup and disaster recovery to recover some of the data from the laptops of employees who did not handle their files properly. With the help of the backup, we got the missing files.

Acronis Cyber Protect improved our company's security posture against threats as it gave our company some visibility on the files that got through the normal Microsoft Defender but had to be quarantined by Acronis Cyber Protect. My company needed file generations or old files on cracked software.

The features of Acronis Cyber Protect I find the most valuable for data protection is in the area of encryption for backups.

The cybersecurity and backup in Acronis Cyber Protect benefit our company's IT strategy because we now have a better and more reliable solution than just Microsoft Defender. With Acronis Cyber Protect, my company now has assurance that if we ever get ransomware attacks, we have backups in place to recover data.

The usability and the implementation of the tool are good, straightforward, and user-friendly.

The tool has impacted our company's recovery time objectives by lessening the RTOs and RPOs. Even the time for backup has been automated with the tool. In our company, we just run the backups at the end of the day, and so I think it has lessened our RTOs and RPOs by 50 percent.

There is no need for troubleshooting or maintenance since the product runs smoothly.

I recommend the product to others. The product is good but improvements in the form of innovations and new features need to be introduced.

I rate the tool a nine out of ten.

I've been using Acronis Backup for backups primarily.

It's a good solution for backing up items.

The initial setup is easy.

The solution is stable and reliable. 

I have no suggestions for improvements as I have only used the product for a month and have yet to really discover all of its aspects.

I've been using the solution for just one month.

The solution is quite stable. So far, there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

I haven't attempted to scale the product. We haven't had a chance to look at it yet.

We haven't reached out to technical support yet. We only have used the product for a month.

We did previously use other backup solutions. We switched to Acronis as we wanted to try something new. 

We found the initial setup to be straightforward and simple. It's not overly complex or difficult. However, I am not sure how long the deployment itself took. We had ten people working on it. 

We did the implementation ourselves without the help of any consultants or integrators. 

We have a one-year license for the product, however, I can't speak to the exact cost.

We're a customer and end-user.

I'm not sure which version of the solution we use. 

I'd rate the solution ten out of ten.

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

We have been working with Acronis Backup for between five and six years.

This is a strong product, and any problems that our customers have had are very small.

We have approximately 50 customers who use this product.

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

The initial setup is simple. It is not complex at all.

This is an affordable product and fits within our customers' budgets.

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.

Before I had this product, I was doing backups one disk at a time using the tool that comes with Microsoft. I do database work and my projects are large enough that I need multiple disk drives and it was just getting to be too much record-keeping. In some cases, I didn't do my backups manually when I should've, and I lost things because of it. Acronis allowed me to organize all that and automate it and so now, my backups happen automatically; I don't even have to think about them.

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I use two products. I use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space. I'm a software developer and I'm often reconfiguring things. These tools help me backup my workstations and servers on a regular basis. They also help me reconfigure for a new project.

As far as the functionality goes, I haven't had a single issue with it. Rather, I've had some issues with the understandability of the interface. I think if they had someone with expertise in user interfaces to look at this, they could clean up the user interface. There are things that I had to do that aren't even in the normal software package. In other words, I had to go to their website and run some other tool, and I had to run it from the command line. I know how to do that, but I'd rather not have to. Granted, it was something that if I had done things right in the first place, I wouldn't have to do, but still I don't see any reason why they couldn't wrap up all their functionality in one user interface and be done with it.

Once I learned how to use it, I've had no issues with it. I had a little bit of a learning curve in the beginning, but it's my own fault because I didn't read the documentation before I started. I would say the product is easy to use, but I would recommend that anybody using it read the documentation from end to end first.

Stability's not an issue for me because I'm a software developer, kind of a one-man band here, and so I have a server and a number of work stations. So far, I've used this for three months with one server and one workstation, and I haven't run into problems. Its performance seems to be speedy relative to other tools that I've used; they seemed to be quite slow. My impression is that it's quick but I haven't really benchmarked that.

On my servers, for example, I have seven disk drives and I schedule a backup. I finally figured out I should do a backup of each disk drive separately and I scheduled them an hour apart. The backup of a 1 TB disk drive happens well within the hour. It's not an issue anyway because if you schedule seven backups to go in order, they only run one at a time. I had huge amounts of disk drives connected to one server; it would take quite a while, but I don't see a way around that.

Some people use an appliance to perform backups. If you use an appliance on your network, you can have a problem with network usage. By an appliance, I mean a set of disk drives that are in their own little box; it's called network-attached storage and that's what most people use for backup. I would imagine it would perform well, but I can't prove it.

One feature that makes backups easy, once I understood it, is you can set up a backup plan that says, in effect, “backup to the W drive”, where W is the drive letter. You can say, “every Sunday backup to the W drive” and that's a backup plan. Then, you can go to as many work stations as you want and you can tell them to backup to the W drive as defined on that work station. I can use the same backup up plan for five work stations with five different backup drives, as long as I give them all the same label. It makes it very easy to set this up. I can see how this could be rolled out to a much larger installation than mine.

Technical support was excellent. You have several options for how to contact support. You can send them an email but I haven't tried that. The only method I've used is online chat. You open a chat window and wait a few minutes. Someone comes online and you have a conversation with them. They tell you the answer and they stay online until you solved your problem. Then, they send a followup email with a summary. It's essentially a record of your interaction and they ask, "Is your problem solved?" They keep the case open until I verify that the problem is solved. I don't know any better way to do it.

They also have the option that, if I give them permission, they will actually take over and do something. I have used that with other vendors but I haven't used that with them. They asked me if I wanted to do that, I said, "No, I'd rather learn to do this myself." It seems to me, based on the state-of-the-art and other pieces of software that I use, they're right up there. I have talked to five different people and they were all very knowledgeable. I should mention that I've used this with one of my customers. I actually used it with them before I used it here and I was very happy with that.

Previously, I was doing this manually by making copies of hard drives and setting a copy aside. In some cases, if I said, "Oh, I don't need this anymore, making a backup of a disk to a series of DVDs." That worked for different clients. When a client says, "We're done”, I don't have any reason to keep their work online. The one thing I have not tried is to back up anything onto permanent offline storage like a DVD. I have a solution that does a good job at that now, and that's not something that I would schedule.

The strength of Acronis is that you schedule things and you basically don't have to think about it anymore. Whereas, the backup offline, I do that here and there. It's not something I do on a regular basis at all. In a way, I don't care whether they do that well or not, but it looks to me like they would do it. I just have to try it.

Initial setup would be straightforward if I had read the directions. Let's put it that way. I just went ahead and installed it when I got the package. I ran the setup and took the defaults. Here is the way this works: There's a backup manager and you're supposed to manage all your backups from there. Then, there's a backup service that runs on each computer that you're backing up.

What I didn't understand when I set this up is I was installing a different manager on each computer. I had to go to every one to do the backups and I said, "This isn't right, there's got to be a way around." What I found out is, if I had read the directions, they would have said, "Well, you can run the backup manager on a central computer or you can run it in the cloud, or you can run it on each separate computer.” The third option doesn't give you any centralization.

I needed some help from them to change over from what I did and get it all in one computer. They were able to help me in one chat. They told me exactly what to do and when I did that, it worked. All of a sudden, the light bulb lit up about how this works.

Doing what this is capable of doing, the cost of it is in line. I have worked for clients that had big data centers with big racks of blade servers, and so I suppose their server count is in the thousands. One client in particular was using this solution in that setting. Every server has a second network card, so they have two separate networks and one of them is used just for backup because they have very stringent requirements for online service. They have to be online 24/7. They have the production network in the front and behind it they have this other network on which they do backups and redundancy. They're replicating servers all over the place. I think this product is fine, which is what led me to it. I'm essentially using a Ferrari to go to the grocery store, as far as I'm concerned; if you get what I mean.

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The last job I did, I recommended this solution for a modest-sized building company. Their yearly revenues are about $30 million, so they're not a little remodeling contractor. They're building new homes but they're not a big company with hundreds of people, either. They asked me to come in and help them automate their office. They were not doing backups of anything, so they had their whole accounting system on a 10-year old computer with no backup. When I looked at it I said, "Here is a disaster waiting to happen." I set this all up for them.

I do have to go back there and see that it's all working, but it was all working when I left, assuming they didn't disrupt it somehow. I was very happy with how it worked for them. An experienced IT professional could bring this up without any help just by reading the documentation because it's very good. Anyone who isn't an IT professional should hire somebody to figure this out because the documentation is written at a high level. I'm talking about the corporate product, by the way, which I assume is what you're interested in.

For the small construction company, I didn't need the corporate product because they don't have a server, so I used the home product. The home product is much easier to use than the corporate, because the corporate has a lot more choices and things that are squeezed together. The single product they sell for home use they’ve kind of separated from the business one. It's a little bit more complicated and so you have to know how to drive it.

But, my main piece of advice is to hire someone who has either done this before or, at a minimum, is smart enough to read the documentation and set it up for you. My second piece of advice is, move into this in a sensible way. Get it up and running on one server and one workstation and see that you can manage it. Once you've got that working, then add more workstations or more servers to that. It is a solution that, assuming all of your servers are in one place or your workstations are all in the same network, you can run all of your backups - you can run them all - from one place.

In a larger organization, I would say you want to have a workstation that's identified to do this, and you have maybe several people with access to that workstation so they can manage these backups. It has a very good interface. I can see the status of every computer that I'm backing up; it shows me where it is. It shows me when the last backup was done, and if one is in progress. It also shows me the percent completion. I can go in there and click on somebody's computer and say, back it up now.

I can't think of anything that I would add to it. As far as what I need to do, I wouldn't add a thing.

It is perfect for small- to medium-sized business installations. I don't know for a large installation. By large, I mean more than a hundred computers. From what I've seen so far, I could easily manage the backups for five servers and 95 workstations without any problems at all. In my past experience, before such products were available, backing up individual workstations was a nightmare. 20 years ago, there was no way to do this kind of thing. You had to go around to each computer and run a backup. We had IT support staff running around form one computer to another and setting up the backups. Then the owner of the computer would decide, "Oh, my computer is running too slow. Oh, it's running a backup, I don't wanna do that," so they would kill it and then they wouldn't get any more backups. It's just having this level of automation I would consider to be essential. I think they've done a good job at that.

I  began using Acronis Cyber Protect when a customer needed backups for Azure VMs outside of Azure. At that time, not many solutions offered this capability, and Acronis Cyber Protect stood out as an option to meet the specific requirement for third-party Azure VM backups.

For me, the tool proved most valuable in scenarios where it offered easy setup, fast backups, and recognition of SQL logs on virtual machines. Additionally, its ability to handle active directory structures was a notable advantage. I would rate its dashboards a seven on a scale from one to ten.

The dashboards for digital operations can be improved.

I have been using the product for two years.

Acronis Cyber Protect is stable. 

The tool is scalable. 

The initial setup process was quite straightforward for me. Though one needs to be aware of certain technical terms and names, overall, it was manageable.

The tool's support helped me with the implementation process. 

In my opinion, the tool's pricing is reasonable. I had some discussions with other vendors who tried to match the price I was paying for it, but it became evident that the solution offered a more transparent and affordable pricing structure, especially with options for six months or a year.

At this moment, I use Acronis Cyber Protect purely for backups. I'm also working with it for some customers, and while I haven't fully explored the RMM features and the integrated antivirus solution, I've kept my focus on the backup capabilities. 

I rate the overall product an eight out of ten. 

We use the solution for its backup and granular object restore features.

The solution helps us quickly backup clients' data in Office 365 following the move to the cloud from on-prem.

The solution's most valuable feature is cloud backup. Using it, we don't have to go through every mailbox, SharePoint site, or OneDrive account to configure the backup, you can almost just fire at your tenancy and forget.

The solution's reporting feature could be better. There are many false negatives and retriable errors.

We have been using the solution for around eight months.

It is a very stable solution, but we face challenges extracting reports. I rate its stability as an eight.

We have around 90 users in our organization whose Office 365 data is being backed up via Acronis. It is a very scalable solution but depends upon the business requirement. I rate its scalability as a nine.

We previously used on-prem Exchange and used Veeam to back up the on-premises server, we have since moved to hybrid exchange with the mailboxes in the cloud.

We worked on the solution's demo software initially to understand the process. It took us a week to complete it. I rate the process as an eight.

We took help from a third-party vendor for a part of the solution's implementation. Later, we installed the rest of it ourselves. It requires one or two administrators for deployment and maintenance.

It is a low-cost solution. But, its storage cost is high and varies at times. I rate its pricing a two or three.

I advise others to get a demo of the solution in the first instance. Also, they should take timely updates on storage costs. Apart from this, it is easy to use. I rate it as an eight.

We are ensuring our data's safety by backing it up in both Acronis' cloud and on-premise servers. Additionally, we have established a partnership with Acronis to become resellers in the Jordanian market. This enables us to benefit from our partnership and offer Acronis products to customers.

Acronis Backup is of excellent quality, highly user-friendly, and supports nearly all platforms, databases, and hypervisors. Subscription options for both on-premise and cloud-based versions are available, with each providing varied options such as workload, gigabyte, and service provider. 

Acronis natively integrates backup and cybersecurity, simplifying management and automation in one console, which helps us and our customers to keep our data secure and safe with a trustable solution like Acronis. A combination of high-performance computing, universal software-defined storage, and flexible networking allows us to grow the business without complexity concerns.

Since the last version, everything has been improved. Each update Acronis releases brings better performance, recovery, and backup. Acronis also fixed existing errors and added new compatibility. With every new version, the solution continues to get better and better.

The solution's software is highly secure, with an anti-Malware and anti-ransomware engine, plus additional features such as vulnerability assessment, remote management, and remote control. Malware scanning is integrated into the single agent for added convenience. All in all, this is an impressive product and I highly recommend it.

Acronis Backup is easy to use and we've had no issues with it in the years we've been using Acronis; the backups and recoveries are rock solid and it's great for transitioning between physical to physical, virtual to virtual, physical to virtual, and virtual to physical.

The pricing is significantly higher than it was last year, which is understandable since they have introduced new technology, such as transitioning from backup to cybersecurity. This has required a large investment in development, so it is reasonable for Acronis to raise the price. However, existing customers may be taken aback by the sudden price increase when they renew their accounts or licenses.

Talking about the Acronis Service Provider platform, I wish Acronis had a feature that would allow me to set an expiry date for created customers and issued licenses on both the "Per Workload" and "Per Gigabyte" options. This way, I could receive a reminder when a customer's subscription is about to expire without the need to integrate third-party tools. Unfortunately, this is not available in the service provider portal. This would be extremely helpful for service providers and should be included in the future.

Since Acronis stopped selling perpetual licenses, Acronis should take action to ensure that perpetual licenses are not functional if customers do not renew them. They should also strive to set reasonable renewal prices for perpetual licenses and create a mechanism to help us and customers who want to upgrade their licenses to subscription or service providers without being burdened with an exorbitant fee. It is clear that Acronis must review its pricing model and create a system that will make it easier for customers to upgrade without breaking the bank. We're losing customers due to the fact that there is a huge gap between renewing perpetual licenses and subscription licenses. On the other hand, perpetual licenses, which are valid for life, do not require renewal for the software to continue working. Therefore, customers may be hesitant to renew maintenance support for these licenses due to the higher cost even if they won't get any updates or support, but many of them still say that the software is stable enough for them and they don't need to renew. However, with a reasonable price, many customers are now renewing. With these significant price increases for their perpetual license renewal, I found it to be unreasonable. However, I have no issues with their subscription and service provider models. Acronis needs to find a way to address the price increases for their perpetual licenses.

I have been using the solution for more than 10 years.

I have a lot of customers who never call me with complaints about Acronis. I proactively reach out and ask if they are having any issues with Acronis; they always tell me that the solution is very stable and that the installation, scheduling, and verification processes all work as expected. Acronis updates are solid and address compatibility issues and error correction.

Acronis is a scalable solution, there are no worries about scalability. They always listen to thousands of customers of all sizes. A combination of high-performance computing, universal software-defined storage, and flexible networking allows you to grow the business without complexity concerns. 

The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or request maintenance, I hear back in two to three minutes, and for more major or critical matters, the response time is from three to seven days. Even when I reach out to Acronis by email, the staff is prompt to respond.

No matter who we are talking to, customers or competitors, we always offer advice on using Acronis. In my opinion, Acronis is the best software available on the market, better than other options such as Veeam Backup and Replication, Commvault Complete Data Protection, Symantec Online Backup, and Veritas NetBackup. We always suggest that customers use Acronis, and it is a reliable and solid option that we use ourselves in our company.

Positive

I used many Backup solutions, but Acronis has an all-in-one solution that addresses security, simplicity, and stability for backup and recovery.

Thanks to Acronis, setting it up is incredibly easy. Even for someone with no technical experience, it's a breeze. As a partner, when I introduce the product to customers, it only takes me an hour or two to explain how it works. Acronis has a user-friendly interface that can be operated in just a few steps.

The amount of time needed to deploy in larger environments typically takes up to five hours, depending on the number of users, machines, and servers involved. For example, it took less than five hours to deploy Acronis on 20 servers, 50 virtual machines, and 100 workstations using the tools provided by Acronis such as unattended installation and network Discovery.

I don't need many resources to install Acronis Backup. Generally, the basic requirements for either a server or PC are enough. Acronis covers almost all platforms so there are no special requirements. The amount of space needed for installation is also not excessive.

We usually implement Acronis through our sales and technical teams, however; when the Acronis team is needed, they are experts and helpful.

For most companies, data is the most valuable asset: financial statements, customer databases, ERP systems, emails, etc. When planning for disasters, businesses must ask themselves several questions. “Should we protect our data?” “Can we rebuild without that data?” “How long do we have to rebuild before customers, suppliers, and investors go elsewhere?” The answer is Backup and Disaster Recovery. The best way is to demonstrate that disaster recovery is not with cost — but an investment with a positive ROI.

The math for the rate of return is a bit complicated. 

The pricing has increased, however, I believe it is still reasonable compared to other products. Acronis offers unique features that make it stand out from the competition. I see with Acronis, you will get what you paid for.

Acronis licensing module is very good and easy, you don't have to struggle choosing between licenses.

The setup is very simple, they avoid any setup complexity. One setup file will cover all your platforms.

I evaluated many solutions, Acronis is the best of them from my opinion.

Acronis is not just a backup solution, it is truly a cybersecurity solution. In Addition, they have many other solutions such as:

• Acronis Cyber Protect Cloud
• Acronis Disaster Recovery
• Acronis Cyber Infrastructure
• Acronis Cyber Protect Connect
• Acronis DeviceLock DLP
• Advanced Email Security
• Acronis Snap Deploy
• Acronis Disk Director
• And More...