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Hans Blaasvær - PeerSpot reviewer
Managing Director at KT húsið
Real User
Top 5
A great backup with good pricing and a user-friendly interface
Pros and Cons
  • "The setup is very easy."
  • "We would always support better pricing."

What is our primary use case?

The solution is a premium backup solution. It can back up disks, tape, and clouds.

What is most valuable?

The user interface is very good.

They have storage node software. It's safer and better for data deduplication and network traffic. 

It offers the best pricing.

So far, the support I've received is very good. 

The setup is very easy.

What needs improvement?

I don't have any notes about missing features.

We would always support better pricing. 

For how long have I used the solution?

I've used the solution for ten years. 

Buyer's Guide
Acronis Cyber Protect
December 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

What do I think about the stability of the solution?

I'd rate stability ten out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. The performance is good. 

What do I think about the scalability of the solution?

I'd rate scalability ten out of ten. It easily extends. 

We are resellers with a couple of customers. 

How are customer service and support?

Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of service. 

Which solution did I use previously and why did I switch?

I've also used Veeam Backup. It's very similar to Acronis. Veeam does have a separate console for its backup.

How was the initial setup?

The initial setup is straightforward. The deployment takes two hours. 

You have an installation file that includes everything you need. You can do a backup within two hours. 

The cloud is integrated into the same console as the local backup. 

We only need one person to manage the setup process. 

What about the implementation team?

We can set up the solution ourselves for our clients. 

What was our ROI?

The solution does provide a good ROI. 

What's my experience with pricing, setup cost, and licensing?

The pricing is excellent. It's one of the best-priced on the market. I'd rate the solution ten out of ten in terms of affordability.

Users do need to pay a licensing fee. There are no extra fees for the solution. That said, you can buy various subscriptions depending on what you need. 

What other advice do I have?

I'd rate the solution ten out of ten. I'd recommend the solution to others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
TeerapatWeerupakorn - PeerSpot reviewer
Engineering Specialist at AIS - Advanced Info Services
Real User
Easy to initially set up, good for backups, and reliable
Pros and Cons
  • "The solution is stable and reliable."
  • "I have no suggestions for improvements as I have only used the product for a month and have yet to really discover all of its aspects."

What is our primary use case?

I've been using Acronis Backup for backups primarily.

What is most valuable?

It's a good solution for backing up items.

The initial setup is easy.

The solution is stable and reliable. 

What needs improvement?

I have no suggestions for improvements as I have only used the product for a month and have yet to really discover all of its aspects.

For how long have I used the solution?

I've been using the solution for just one month.

What do I think about the stability of the solution?

The solution is quite stable. So far, there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

I haven't attempted to scale the product. We haven't had a chance to look at it yet.

How are customer service and support?

We haven't reached out to technical support yet. We only have used the product for a month.

Which solution did I use previously and why did I switch?

We did previously use other backup solutions. We switched to Acronis as we wanted to try something new. 

How was the initial setup?

We found the initial setup to be straightforward and simple. It's not overly complex or difficult. However, I am not sure how long the deployment itself took. We had ten people working on it. 

What about the implementation team?

We did the implementation ourselves without the help of any consultants or integrators. 

What's my experience with pricing, setup cost, and licensing?

We have a one-year license for the product, however, I can't speak to the exact cost.

What other advice do I have?

We're a customer and end-user.

I'm not sure which version of the solution we use. 

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Acronis Cyber Protect
December 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Ahmed Yaser Ibrahim - PeerSpot reviewer
IT Manager at Index IT
Reseller
Top 20
A single solution protecting all platforms, that is highly secure, and easy to deploy
Pros and Cons
  • "Since the last version, everything has been improved."
  • "I wish Acronis had a feature that would allow me to set an expiry date for customers when I send them Acronis, such as when I create a customer workload or gigabyte."

What is our primary use case?

We are ensuring our data's safety by backing it up in both Acronis' cloud and on-premise servers. Additionally, we have established a partnership with Acronis to become resellers in the Jordanian market. This enables us to benefit from our partnership and offer Acronis products to customers.

Acronis Backup is of excellent quality, highly user-friendly, and supports nearly all platforms, databases, and hypervisors. Subscription options for both on-premise and cloud-based versions are available, with each providing varied options such as workload, gigabyte, and service provider. 

How has it helped my organization?

Acronis natively integrates backup and cybersecurity, simplifying management and automation in one console, which helps us and our customers to keep our data secure and safe with a trustable solution like Acronis. A combination of high-performance computing, universal software-defined storage, and flexible networking allows us to grow the business without complexity concerns.

What is most valuable?

Since the last version, everything has been improved. Each update Acronis releases brings better performance, recovery, and backup. Acronis also fixed existing errors and added new compatibility. With every new version, the solution continues to get better and better.

The solution's software is highly secure, with an anti-Malware and anti-ransomware engine, plus additional features such as vulnerability assessment, remote management, and remote control. Malware scanning is integrated into the single agent for added convenience. All in all, this is an impressive product and I highly recommend it.

Acronis Backup is easy to use and we've had no issues with it in the years we've been using Acronis; the backups and recoveries are rock solid and it's great for transitioning between physical to physical, virtual to virtual, physical to virtual, and virtual to physical.

What needs improvement?

The pricing is significantly higher than it was last year, which is understandable since they have introduced new technology, such as transitioning from backup to cybersecurity. This has required a large investment in development, so it is reasonable for Acronis to raise the price. However, existing customers may be taken aback by the sudden price increase when they renew their accounts or licenses.

Talking about the Acronis Service Provider platform, I wish Acronis had a feature that would allow me to set an expiry date for created customers and issued licenses on both the "Per Workload" and "Per Gigabyte" options. This way, I could receive a reminder when a customer's subscription is about to expire without the need to integrate third-party tools. Unfortunately, this is not available in the service provider portal. This would be extremely helpful for service providers and should be included in the future.

Since Acronis stopped selling perpetual licenses, Acronis should take action to ensure that perpetual licenses are not functional if customers do not renew them. They should also strive to set reasonable renewal prices for perpetual licenses and create a mechanism to help us and customers who want to upgrade their licenses to subscription or service providers without being burdened with an exorbitant fee. It is clear that Acronis must review its pricing model and create a system that will make it easier for customers to upgrade without breaking the bank. We're losing customers due to the fact that there is a huge gap between renewing perpetual licenses and subscription licenses. On the other hand, perpetual licenses, which are valid for life, do not require renewal for the software to continue working. Therefore, customers may be hesitant to renew maintenance support for these licenses due to the higher cost even if they won't get any updates or support, but many of them still say that the software is stable enough for them and they don't need to renew. However, with a reasonable price, many customers are now renewing. With these significant price increases for their perpetual license renewal, I found it to be unreasonable. However, I have no issues with their subscription and service provider models. Acronis needs to find a way to address the price increases for their perpetual licenses.

For how long have I used the solution?

I have been using the solution for more than 10 years.

What do I think about the stability of the solution?

I have a lot of customers who never call me with complaints about Acronis. I proactively reach out and ask if they are having any issues with Acronis; they always tell me that the solution is very stable and that the installation, scheduling, and verification processes all work as expected. Acronis updates are solid and address compatibility issues and error correction.

What do I think about the scalability of the solution?

Acronis is a scalable solution, there are no worries about scalability. They always listen to thousands of customers of all sizes. A combination of high-performance computing, universal software-defined storage, and flexible networking allows you to grow the business without complexity concerns. 

How are customer service and support?

The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or request maintenance, I hear back in two to three minutes, and for more major or critical matters, the response time is from three to seven days. Even when I reach out to Acronis by email, the staff is prompt to respond.

No matter who we are talking to, customers or competitors, we always offer advice on using Acronis. In my opinion, Acronis is the best software available on the market, better than other options such as Veeam Backup and Replication, Commvault Complete Data Protection, Symantec Online Backup, and Veritas NetBackup. We always suggest that customers use Acronis, and it is a reliable and solid option that we use ourselves in our company.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used many Backup solutions, but Acronis has an all-in-one solution that addresses security, simplicity, and stability for backup and recovery.

How was the initial setup?

Thanks to Acronis, setting it up is incredibly easy. Even for someone with no technical experience, it's a breeze. As a partner, when I introduce the product to customers, it only takes me an hour or two to explain how it works. Acronis has a user-friendly interface that can be operated in just a few steps.

The amount of time needed to deploy in larger environments typically takes up to five hours, depending on the number of users, machines, and servers involved. For example, it took less than five hours to deploy Acronis on 20 servers, 50 virtual machines, and 100 workstations using the tools provided by Acronis such as unattended installation and network Discovery.

I don't need many resources to install Acronis Backup. Generally, the basic requirements for either a server or PC are enough. Acronis covers almost all platforms so there are no special requirements. The amount of space needed for installation is also not excessive.

What about the implementation team?

We usually implement Acronis through our sales and technical teams, however; when the Acronis team is needed, they are experts and helpful.

What was our ROI?

For most companies, data is the most valuable asset: financial statements, customer databases, ERP systems, emails, etc. When planning for disasters, businesses must ask themselves several questions. “Should we protect our data?” “Can we rebuild without that data?” “How long do we have to rebuild before customers, suppliers, and investors go elsewhere?” The answer is Backup and Disaster Recovery. The best way is to demonstrate that disaster recovery is not with cost — but an investment with a positive ROI.

The math for the rate of return is a bit complicated. 

What's my experience with pricing, setup cost, and licensing?

The pricing has increased, however, I believe it is still reasonable compared to other products. Acronis offers unique features that make it stand out from the competition. I see with Acronis, you will get what you paid for.

Acronis licensing module is very good and easy, you don't have to struggle choosing between licenses.

The setup is very simple, they avoid any setup complexity. One setup file will cover all your platforms.

Which other solutions did I evaluate?

I evaluated many solutions, Acronis is the best of them from my opinion.

What other advice do I have?

Acronis is not just a backup solution, it is truly a cybersecurity solution. In Addition, they have many other solutions such as:

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
RandeepPawar - PeerSpot reviewer
Technical Director at Tecstaq
Real User
Top 5
Helps our organization with data recovery and backing up complete data centers
Pros and Cons
  • "There is advanced management where we can do passing, software inventory, and hardware inventory."
  • "The reporting can be improved."

What is our primary use case?

We primarily use this solution for data recovery and backing up complete data centers like image backup and data file servers. We deploy the solution on cloud and on-premises.

How has it helped my organization?

When a customer gets any fibre or ransom issues or when their data gets blocked, and we have taken that backup, we can restore the data for customers without losing it.

What is most valuable?

We usually have images, backup and ransom protection in the solution, and there is advanced management where we can do passing, software inventory, and hardware inventory. We can have a vulnerability assessment of the systems.

What needs improvement?

We want an application deployment process similar to that in Microsoft SPM, system center, where we can deploy OS. With Microsoft SPM, we can deploy specific applications through the console, a feature missing in Acronis Backup that should be included to improve the solution. Additionally, the reporting can be improved.

For how long have I used the solution?

We have been using the solution for approximately seven years and are a platinum partner for Acronis globally.

What do I think about the stability of the solution?

The solution is stable, and we have not had any issues where we cannot restore customer data in over 20 years.

What do I think about the scalability of the solution?

The solution is scalable and can be deployed on over 1,000 servers.

How are customer service and support?

We have had a good experience with customer service and support. I rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. It involves installing the agent, which gets connected to the cloud system. Then, the backup can begin within a few minutes.

What was our ROI?

The ROI depends on the customers and their investments. The backup solution and anything concerning ROI cannot decline. Still, whenever the customer has issues where the data gets corrupted, it becomes a valuable product because we can restore the data. Most industry people or IT heads do not invest much because they think there is good security and infrastructure, but you never know when you will be compromised because there are thousands of hackers targeting a company. Hence, the solution has ROI.

What's my experience with pricing, setup cost, and licensing?

The licensing is higher than the market, and the other products sold are slightly higher than the others. When people need stable environments, they can keep the data looking at all the assets. More customers pay for it, and we have sold the product for the last seven years and started with a $100 commitment and currently have a $10,000 commitment a month.

The solution has a standard license and standard backups, and they have advanced backups for Oracle or ICP databases. They also have additional products like advanced management, advanced security and email security.

What other advice do I have?

I rate the solution as eight out of ten. Customers choose this solution because Acronis is the only vendor and OEM that provides management and cloud storage in their data centers. It also supports Google Cloud, Microsoft cloud and AWS Cloud and has hybrid support.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user683463 - PeerSpot reviewer
Works at a engineering company with 10,001+ employees
Real User
If a hard drive fails, we can recover to another hard drive.
Pros and Cons
  • "It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive."
  • "Some of the default settings out-of-the-box should already be set up for the novice user. For instance, the warnings that say a hard drive has bad sectors and stops the backup from performing."

What is most valuable?

It has the ability to backup and move to a different machine if the machine dies. I haven't been able to use this feature yet, but I know it will come in handy. The ability to move from one machine to another for backup if a machine completely fails. We have a backup of not only the machine, i.e., the hard drive and data, but we also have the ability to recover to a new piece of equipment fairly quickly. That's one of the more important features.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

What needs improvement?

Some of the default settings out-of-the-box should already be set up for the novice user. For instance, the warnings that say a hard drive has bad sectors and stops the backup from performing.

My suggestion would be to still give the warnings that there are bad sectors on the hard drive, but continue to backup. It could then offer the option of whether to stop backups, or stop them from performing.

During my first experience with backing up, I ended up coming across an error and the solution was to mark that checkbox that said, "Skip bad sector warnings." I didn't know that existed. It would just make it easier for first time users if no matter what, it would make a backup and just give you the warnings.

What do I think about the stability of the solution?

I wouldn't say we had stability issues as much as I would say that we have errors that may or may not affect the backup. For instance, we were backing up a computer that uses Windows 7 Embedded. It warned me that this would probably not work, but it did. I don't know if that's a stability issue or if that's just making sure of backup success.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

What do I think about the scalability of the solution?

Our facility is small such that scalability is not a problem.

How are customer service and technical support?

I did use technical support and I give it the highest rating. The technical support we received when doing a recovery handled our questions. They were able to resolve any questions that we had.

Which solution did I use previously and why did I switch?

We did use Backup Exec. It belonged to Symantec at the time. Now it's Veritas. The reason we switched was because I experienced firsthand what Acronis could do using the Western Digital version, the free version, or the version that comes with Western Digital drives. I was very impressed.

I went deeper, got into Acronis, and it was recommended by a company from whom we purchase equipment. It's just a solid product in my experience.

How was the initial setup?

The setup complexity was medium. The single disk is easy. The advanced version for multiple computers was medium in complexity.

What was our ROI?

It has already paid off itself in the first few months that we implemented it.

Which other solutions did I evaluate?

I tried Clonezilla and Backup Exec.

Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

What other advice do I have?

Watch out for that “Skip bad sectors” setting if you plan on running this software unattended. Don't hesitate to call Acronis support. They will be ready and willing to help you right away.

The software warned Windows 7 Embedded was not supported, yet the backup/restore still worked despite the warning I was given.

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Mohamed Naeem - PeerSpot reviewer
Engineer at College of International Transport & Logistics - CITLC
Real User
Top 10
Reliable, stable, and effective restore capabilities
Pros and Cons
  • "Acronis Backup is valuable if your data is affected by ransomware, you are able to get it back."
  • "There are times when the backups are slow. A faster backup would be better."

What is our primary use case?

My initial experience with Acronis was to backup my email server's contents. This happened in 2008 when my email suddenly went down, but to my surprise, the backup didn't include the email server. However, after restoring everything, I gained confidence in the software and began using it to backup my DC servers.

What is most valuable?

Acronis Backup is valuable if your data is affected by ransomware, you are able to get it back.

What needs improvement?

There are times when the backups are slow. A faster backup would be better.

The cloud faces a danger concerning data integrity. Briefly, the threat is to attack the integrity of data stored in the cloud. A hybrid solution that combines cloud storage with local storage on your DC server and provides a secure perimeter to protect data without alterations would be ideal. It's crucial that this solution also synchronizes with the cloud to prevent data from being distorted or stolen.

For how long have I used the solution?

I have been using Acronis Backup for approximately 10 years.

What do I think about the scalability of the solution?

The solution is reliable and stable.

What's my experience with pricing, setup cost, and licensing?

The price of Acronis Backup could be reduced, it is expensive.

What other advice do I have?

I rate Acronis Backup a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Account Manager at a security firm with 11-50 employees
Reseller
Top 20
System backup and security solution that is user friendly and provides alerts if certain files or backups are outstanding
Pros and Cons
  • "The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up."
  • "There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned."

What is our primary use case?

We use this solution to back up our emails. It is compatible with Office and Microsoft 365. There are two models and it can be used per workload or per workstation, which gives you roughly 50 gigs of backup per work station. 

You can basically decide what you want to back up, at what time and whether you want it done on desktops or laptops. Once you make this decision, you then pay per gig. 

We have distributors that we buy Acronis through. For cloud backup, hybrid and on-prem, this is a good solution.

What is most valuable?

The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up. 

What needs improvement?

There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned.

What do I think about the stability of the solution?

Your backups are always limited to the amounts of bandwidth that you've got available. The bigger the bandwidth you've got, the smoother the solution works. You get to set the frequency and the times to run your backup. You can run your backups either daily, weekly, monthly or on an adhoc basis. 

What do I think about the scalability of the solution?

This solution is exceptionally scalable. If you're a customer and you're using 800 gigs at the moment, we will allocate a slot for one terabyte for you. We'll give you a 20% cushion and you'll pay only for what you use. 

How was the initial setup?

The initial setup is straightforward and can be completed in 30 minutes. Some of the smaller businesses we work with, want us to run this for them while other manage this process themselves. 

This is a plug and play solution so you don't need a lot of people for maintenance once you have set up the permissions. When maintenance or attention is needed, you will receive alerts. 

What's my experience with pricing, setup cost, and licensing?

We pay approximately eight Euro cents a gig. We are platinum partners so we get some very good rates and we pass that on. The eight cents includes our profit. There are no other additional costs, unless you want to include DR.

Which other solutions did I evaluate?

We briefly considered Veeam, Metallic IO and Redstor. As a backup solution, Acronis is great. 

What other advice do I have?

If you are the IT manager, you can do a lot with this solution without needing to complete heavy maintenance or heavy labor intensive programs. 

I would rate this solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
GM at SAIL Bokaro Steel Plant
Real User
Top 20
Easy to use, easy implementation, and high return on investment
Pros and Cons
  • "Acronis Backup is easy to use."
  • "When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking."

What is our primary use case?

We were using Acronis Backup for Windows Servers, such as Windows 2003 and 2008 operating systems. We had old Windows systems and we were using Acronis Backup.

What is most valuable?

Acronis Backup is easy to use.

What needs improvement?

When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking.

For how long have I used the solution?

I have been using Acronis Backup for approximately seven years.

What do I think about the scalability of the solution?

Acronis Backup is not scalable.

We have 10 people in my organization that use the solution.

We are a large company, we are the Steel Authority of India Limited. We span across all of India. We are the biggest steel manufacturers in the country, we have more than 60,000, people working in the company. Generally, I am using Veeam, but there may be other parts of the organization still using Acronis Backup.

How are customer service and support?

The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not very readily available.

Which solution did I use previously and why did I switch?

We were using Windows backup before Acronis Backup. I use currently using Veeeam backup.

How was the initial setup?

The initial setup is very simple. The full deployment process took half an hour.

What about the implementation team?

We did the implementation ourselves. We have a team of ten that can do the maintenance of the solution.

What was our ROI?

The return on investment was great because it saved us many times, it saved our lives many times. We lost a machine and we could recover it using Acronis Backup. The return of investment measurement is great.

What's my experience with pricing, setup cost, and licensing?

We were on a perpetual license for Acronis Backup.

Which other solutions did I evaluate?

I evaluated Cohesity.

What other advice do I have?

We started using this solution because it was recommended by a German company called Siemens.

We no longer use Acronis Backup but we wanted to at that time continue with it. However, Acronis did not want to listen to us to enable us more possibilities for us to consider them. Their response was very cold. We looked into other companies, such as Veeam and Cohesity and we went with Veeam.

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.