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reviewer2499093 - PeerSpot reviewer
Jr. Solutions Architect & Service Delivery at a computer software company with 51-200 employees
Vendor
Provides endpoint protection and backup features
Pros and Cons
  • "The tool is user-friendly."
  • "The replication part and failover are areas in which improvements are required."

What is our primary use case?

I use the company's solution for endpoint protection and backup.

What is most valuable?

The most valuable features of the solution stem from the fact that it provides endpoint protection and helps deal with disaster recovery needs for now. We need to set up malware, and sometimes, we need to set up some malware for our viruses. The tool also helps to deal with malware and ransomware attacks.

What needs improvement?

The replication part and failover are areas in which improvements are required.

For how long have I used the solution?

I have been using Acronis Cyber Protect for seven years. My company provides the tool to our customers.

Buyer's Guide
Acronis Cyber Protect
March 2025
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

The tool is good for small and medium-sized companies.

How are customer service and support?

I have contacted the solution's technical support team. I got a quick response from the tool's support team. I rate the technical support an eight or nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase is simple. The tool is user-friendly.

The solution is deployed on an on-premises model.

What about the implementation team?

Our clients do the product's setup phase with our company's help.

What's my experience with pricing, setup cost, and licensing?

I would describe the product as a mid-priced tool for small and medium businesses.

What other advice do I have?

The product meets our company's disaster recovery needs.

The tool's anti-malware and anti-virus protection functionalities are integrated with Acronis Cyber Protect.

The tool helps with real-time threat monitoring.

It is easy to integrate the product with SIEM or some other tools.

Though the tool is good for enterprise-sized companies, there is a need to get more licenses and upgrade the existing ones.

Acronis Cyber Protect need not be integrated with any AI tools since its engine already has AI to deal with anti-virus.

I recommend the product to others.

I rate the tool a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Ajay Dand - PeerSpot reviewer
Founder Director at Ninesec Integration Pvt. Ltd
Real User
Top 10
Good price, world-class support, and supports on-premise, virtual, and cloud environments
Pros and Cons
  • "Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products."
  • "I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing."

What is our primary use case?

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

What is most valuable?

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

What needs improvement?

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

For how long have I used the solution?

I have been using this solution for at least five years.

What do I think about the stability of the solution?

It is stable, but it could be more stable.

What do I think about the scalability of the solution?

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

How are customer service and technical support?

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

How was the initial setup?

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

What's my experience with pricing, setup cost, and licensing?

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

What other advice do I have?

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Acronis Cyber Protect
March 2025
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
General Manager at Comtodo
Reseller
Supports numerous platforms without requiring a server; SQL databases need improving
Pros and Cons
  • "The administration is pretty flexible in terms of defining a multi-tenant type of setup."
  • "We have issues with the SQL databases which are a little shaky."

What is our primary use case?

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

How has it helped my organization?

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

What is most valuable?

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

What needs improvement?

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

For how long have I used the solution?

I've been using this solution for over a year. 

What do I think about the stability of the solution?

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

What do I think about the scalability of the solution?

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

How are customer service and technical support?

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

How was the initial setup?

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

What other advice do I have?

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
CEO at Ankh It Srl
Real User
Top 20
A stable solution that enables centralised management and enhances organizations’ security posture
Pros and Cons
  • "Centralized management is valuable to us."
  • "The pricing could be improved."

What is most valuable?

Centralized management is valuable to us. We have everything in a single pane of glass. Everything, including Microsoft 365, Google Workstations, servers, and virtual machines, is under one management console. It has EDR as well. To backup, I just click on the backup plan and run it. The tool has helped enhance our organization’s security posture. The solution provides a few features for cyber protection. The integrations run well. We get no errors. If something happens, I can restore it. That’s all I need.

What needs improvement?

The pricing could be improved. The licensing method for Microsoft 365 and Google is not that great.

For how long have I used the solution?

I have been using the solution since 2014.

What do I think about the stability of the solution?

The tool is stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

We have five to ten users in our organization. I rate the tool’s scalability an eight or eight and a half out of ten.

How are customer service and support?

We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come back to us with a response. If the ticket is not very comprehensive, it will take longer. Sometimes, the ticket needs to be escalated, and we waste time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used Backup Exec more than ten years ago. I switched to Acronis because I got an offer from Acronis with some free licenses. After I used them, I decided to purchase Acronis.

How was the initial setup?

I rate the ease of setup a nine out of ten. We have an on-premise version, and we use the cloud console. The deployment takes half an hour.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five out of ten. In some aspects, the product is cost-effective.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohamed Naeem - PeerSpot reviewer
Engineer at College of International Transport & Logistics - CITLC
Real User
Reliable, stable, and effective restore capabilities
Pros and Cons
  • "Acronis Backup is valuable if your data is affected by ransomware, you are able to get it back."
  • "There are times when the backups are slow. A faster backup would be better."

What is our primary use case?

My initial experience with Acronis was to backup my email server's contents. This happened in 2008 when my email suddenly went down, but to my surprise, the backup didn't include the email server. However, after restoring everything, I gained confidence in the software and began using it to backup my DC servers.

What is most valuable?

Acronis Backup is valuable if your data is affected by ransomware, you are able to get it back.

What needs improvement?

There are times when the backups are slow. A faster backup would be better.

The cloud faces a danger concerning data integrity. Briefly, the threat is to attack the integrity of data stored in the cloud. A hybrid solution that combines cloud storage with local storage on your DC server and provides a secure perimeter to protect data without alterations would be ideal. It's crucial that this solution also synchronizes with the cloud to prevent data from being distorted or stolen.

For how long have I used the solution?

I have been using Acronis Backup for approximately 10 years.

What do I think about the scalability of the solution?

The solution is reliable and stable.

What's my experience with pricing, setup cost, and licensing?

The price of Acronis Backup could be reduced, it is expensive.

What other advice do I have?

I rate Acronis Backup a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Co-Owner at Angels Dtp
Real User
Works in the background and lets me easily recover from accidental file deletions or other errors
Pros and Cons
  • "The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it."
  • "When I first started using Acronis, I found it a little bit confusing when it came to the configuration."

What is our primary use case?

I use the basic Acronis solution to back up all of my drives. I have a desktop and a laptop, with several hard drives attached to them.

How has it helped my organization?

In difficult situations, where something was accidentally erased or there was another kind of error, I can return to the latest backup and recover. For me, it's been very successful and very effective.

What is most valuable?

The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it. I just get a notice that it's successfully backed up.

What needs improvement?

When I first started using Acronis, I found it a little bit confusing when it came to the configuration.

Sometimes I have a problem where my settings need to be reset. However, I have been using it for so long that I know what I have to do it fix them.

For how long have I used the solution?

I have been using Acronis for between three and four years.

What do I think about the stability of the solution?

This is a stable solution, other than the occasional problem that I have with needing to reset the settings.

How are customer service and technical support?

Technical support is excellent. When I needed help, in the beginning, they did it with a remote connection. They were able to log into my system, take care of the problem, and explain what they did.

I have been in contact with them from time to time and they are still excellent.

How was the initial setup?

I needed help from technical support in the beginning when I first started working with it.

What's my experience with pricing, setup cost, and licensing?

The cost of updates is less than $100 USD yearly. If you don't update it then there are no additional charges.

What other advice do I have?

My advice for anybody who is implementing Acronis is to contact support if they have any trouble. I would definitely recommend them. As it is now, this is a product that I am satisfied with the way it is, and I cannot think of any additional features that I would need.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Desktop Support
Real User
Universal Restore allows you to reimage a computer without having to have all the drivers
Pros and Cons
  • "I've reimaged servers and been back up and running in exactly no time with the completely new hardware."
  • "It does not delete locked files."

What is most valuable?

I've reimaged servers and been back up and running in exactly no time with the completely new hardware. 

The Universal Restore allows you to reimage a computer without having to have all the drivers. It allows you to boot the machine; once you get the machine up and running, then you can install the drivers.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

What needs improvement?

It doesn't seem to do the following on the server but it does so on the work station: It does not delete locked files. So I created a small batch file that, after the backup, I go in and I run. That deletes all the extraneous lock files. I tried running the batch file automated but it would not run for some reason.

What do I think about the scalability of the solution?

I keep five months of full images of the server. And my work station, I keep three copies, three months' worth. And I backup my data separately. All the data is on a server and nothing is on the computer.

I backup data daily, five copies of it. Every five days, I overwrite the first one. So I've got five days of data, and three days of images and of the workstation, and five copies of the server image. I do it automated every month and I've never had a problem.

Which solution did I use previously and why did I switch?

I've used all of them. I've used Norton Ghost, and years and years ago something called FastBack. Norton Ghost is really the only other one, but my experience is there are more problems with using it than Acronis.

How was the initial setup?

Very simple. I can create a backup program in just in minutes because I know the program so well. It is very easy to set up if you know anything about computers, and even if you're not familiar with computers.

It takes me no time at all and the backup procedure is pretty much straightforward, depending on how complicated your system is. 

I'm using the pro version. Personally, I think that the home version is more complicated to set up than the professional version, for some reason. You would think it would be the other way around.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

What other advice do I have?

Buy it. Simple. It's the best backup. I've used it to restore a number of machines without any trouble at all. It's very simple with a hard drive. It makes it much easier if you have a complete new system.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user674337 - PeerSpot reviewer
Owner at a tech services company
Consultant
The interface is easy to understand and consistent across applications.
Pros and Cons
  • "Consistency and reliability. The interface is easy to understand and consistent across applications. While not 100%, it is a very reliable backup solution."
  • "I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."

How has it helped my organization?

I use the same backup software provider across all my clients. This means I only have to stay on top of manage interface and workflow. In that aspect, it's reliable.

What is most valuable?

Consistency and reliability. The interface is easy to understand and consistent across applications. While not 100%, it is a very reliable backup solution.

[Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

What needs improvement?

I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups.

[Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues, although my biggest client has a relatively small-scale backup system.

How are customer service and technical support?

I would give technical support a rating of 8/10. They are very good, quick to access, quick for remote to server, and quick to troubleshoot. Sometimes they are a little slow in understanding the exact issue, but they eventually get it and resolve it.

Which solution did I use previously and why did I switch?

We used Symantec. We switched because they had a bad user interface and it was very difficult to use. I left Symantec years ago for Acronis. The only other backup I encountered was the one included with Windows Server OS.

How was the initial setup?

The initial setup was somewhat straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is what it is. I don't shop around once I find a good solution. I insist they maintain ongoing support year after year for updates and tech support.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

Go for it!

[Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.