Acronis Cyber Protect Reviews

We use the solution to take backups of applications and files.

The tool’s licensing and pricing are economical for SMB customers.

The solution needs to have better stability. I would like to improve the tool’s support through calls.

I have been working with the solution for eight years. I use the tool’s latest cloud version.

I would rate the tool’s stability an eight out of ten. The solution is stable. I haven’t faced any stability issues.

I would rate the tool an eight out of ten. Acronis is an agent-based solution and it is scalable. We have around 50 customers.

The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are not available.

The tool’s initial setup is straightforward. The overall deployment takes one week to complete but the software can be installed within a day. You need to install the management console and then pick up the agent. We can take the backup post these processes.

The deployment was done in-house.

We have seen ROI with the use of the solution.

I would rate the solution’s pricing an eight out of ten. The tool’s subscription is yearly.

I would rate the overall solution an eight out of ten. Acronis is a cost-effective solution compared to other vendors. I haven’t faced any issues with the tool’s performance. The solution’s support was different before. Now, the support is changed. The solution needs only one engineer to manage the deployment and maintenance processes.

We use this solution to back up our emails. It is compatible with Office and Microsoft 365. There are two models and it can be used per workload or per workstation, which gives you roughly 50 gigs of backup per work station. 

You can basically decide what you want to back up, at what time and whether you want it done on desktops or laptops. Once you make this decision, you then pay per gig. 

We have distributors that we buy Acronis through. For cloud backup, hybrid and on-prem, this is a good solution.

The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up. 

There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned.

Your backups are always limited to the amounts of bandwidth that you've got available. The bigger the bandwidth you've got, the smoother the solution works. You get to set the frequency and the times to run your backup. You can run your backups either daily, weekly, monthly or on an adhoc basis. 

This solution is exceptionally scalable. If you're a customer and you're using 800 gigs at the moment, we will allocate a slot for one terabyte for you. We'll give you a 20% cushion and you'll pay only for what you use. 

The initial setup is straightforward and can be completed in 30 minutes. Some of the smaller businesses we work with, want us to run this for them while other manage this process themselves. 

This is a plug and play solution so you don't need a lot of people for maintenance once you have set up the permissions. When maintenance or attention is needed, you will receive alerts. 

We pay approximately eight Euro cents a gig. We are platinum partners so we get some very good rates and we pass that on. The eight cents includes our profit. There are no other additional costs, unless you want to include DR.

We briefly considered Veeam, Metallic IO and Redstor. As a backup solution, Acronis is great. 

If you are the IT manager, you can do a lot with this solution without needing to complete heavy maintenance or heavy labor intensive programs. 

I would rate this solution a ten out of ten. 

We use it for the backups.

The advantages to me are I make two backups. I make a backup of the entire server that goes offsite. That's for disaster recovery. And then I make another copy of just two virtual servers that write on the physical server to a local NAS device. That way, I can do file-level restores.

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I have used it in the past. Not the same software, but the same company, and had success with it, and it was fairly easy to use. This one is much more complicated, but there are a lot more things involved in a backup. I have had issues with this one just in completing backups. Sometimes, for some reason, it has to run several times in order for it to do it completely, so I put in a ticket. We worked through it and it just seemed to solve itself, and neither one of us, neither the technician nor I, knew what it was doing or why it did, it but it fixed itself.

I also think the fact that it is extremely customizable means that it's really easy to get something wrong, and it not work as intended. So I would say, if there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive whenever you're trying to do something. You don't know whether you need to make a plan first or whether you need to make a backup first, it really depends on what you're trying to do and you really can't do that without asking somebody a question.

The problem that I've had would be more along the lines of it connecting to something else to back it up. For example, I'm currently having a problem with the way, when you have to select a network, I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there.

I can't say this location is where it needs to go. I actually have to map a drive instead of going, "Just go to this IP address, this shared location, and put it here," I can't do that. It won't take it. I have to actually map a drive and put it in there for it to go, "Okay." If for some reason there's something wrong with that map, then the backup can't go there, even though I can ping the location, I can pull up the location, the software doesn't do that. 

Or, if it does do that, I don't know how to get it to do that, which I would say would be my complaint with it, the fact that there's not a lot of intuitive ways to be able to do something. In other words, it expects you to have the knowledge of how to operate it in order to set it up. If it's giving you a yes or no question and you don't know what this means, whatever that question is - "Do you want to do this, yes or no?" - if you don't know what "this" means or what "this" does, then I don't know how to answer that question

The problem is I can't select Help and it says, "Okay, if you're doing this, this is what you need to do. Or, this is for this, so if you want this, select yes. If you want this, select no." There's none of that. There's just me saying, "I don't know what this means." So, then I have to google it, try to figure it out.

If there was a wizard that would say, 

- "What are you trying to do?" 

- "I want to do a backup like this." 

- "Is it going to be offsite, online, another server?" 

It would create the configuration by asking questions through the wizard. This is what Microsoft has been doing for decades. That's how their stuff gets set up correctly. If Acronis had one of those - and it might, I just don't know how to get to it, or to start it - for it do the stuff for you, that would be a big thing for me.

No issues as far as it locking up or crashing, just actually getting it to do a backup, and do it correctly.

Any time that you do a backup that's not at the local level, it's online, you're at the mercy of whatever your connection is. If your connection is not good or stable, then you're going to have issues.

The issue is, when I did an offline backup - I don't know if it was my connection or because of how the software works or how it handles its packets - to upload the initial backup up took something like four days. That's a long time to me.

After the initial backup is done, when it does its daily backup offsite, it only takes about 20 minutes, 30 minutes. It's normal for it to take longer for the initial backup because you have to put all new information up there. After that you're just changing, it's a just a differential, so that's normal. When I'm doing the backup to the local, after the initial one, it takes about six minutes to do the backup.

The problem is that to get that initial thing done is painful. After that, the backup works okay.

I've talked to tech support several times. I would say they're a seven or eight out of 10.

This is going to sound bad, but this is the way it is in a lot of tech stuff. Whenever I call tech support and talk with somebody, and I can't understand them because of their accent, it's a problem. When I have support from a non native English speaker, it's very hard for me to understand stuff, and when they have to repeat things several times because I'm not sure what they're saying, to me that's a communication issue. If I'm calling the company, and I need support on their product, and I can't understand the person that I'm speaking with, then that's a communication issue that's not on me. That's on the company. 

It's not just Acronis that is like this, there are a lot of companies that are like this, and I understand why they do it. I'm just saying as an IT professional, it's very frustrating when you have to ask somebody to repeat things several times, or I repeat it and it's not correct, and they repeat it. And, we spend most of our time trying to figure out what each other is saying instead of fixing the problem. 

To me that's extremely frustrating.

We used the inherent Windows Server Backup in the operating system. And the reason we switched is, the way it's configured, for me to save to a location that's local, it has to take the entire location. In other words, I have to dedicate the entire NAS device to the backup, and it will reformat all of it and take all its space for the backup. 

I didn't want that. I have a NAS device that has other backup stuff on it that is not part of the server backup. It's archived information, so I couldn't do it that way. So for me to have a backup I would have to do the backups manually every day.

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You could use training for setup, but if they just made quick tutorial videos, for example, this is how you do a backup, a local backup, and have the video go through and do it. You would watch it. You would be looking at the same screen as you look at if you were doing it yourself. And then somebody would narrate. "This is what you do: you do this, you do this, you do this." Just walk through the steps. It doesn't have to be really detailed. Rather, when you get to an option where there's a question, and it's a yes or no question: "This is where you select this." Just a little video that's two minutes or three minutes long that shows you how to set up a backup. Something as simple as that.

A lot of people in the tech industry, or people who do this for living, they learn things quicker this way; in other words, show me once, I can do it. 

You don't need to have it for the lowest common denominator, make it kind of a medium level. Worse case scenario, they just rewind and watch it again. To me, if they did that then you'd have little videos where you see how to do things, how you use the app. Instead of it being written out, it's actually where I can visually see it. Some people learn better reading something, some people learn better doing something, some people learn better watching something, so give them different avenues.

Yes, we evaluated Norton, which I don't like. Acronis. And then, of course, the Microsoft solution.

I like Acronis as a company and the backup solution. Like I said, I've used it before, and it was very easy to use. It was a different backup solution than the one I'm currently using, but still made by Acronis. 

The same thing with Norton, I've had experiences with Norton, and it's a pain. There is always a problem, I have had configuration issues and restore issues using Norton. I don't know if it was that particular situation where it was a problem, but I've use Norton a couple of times and it's always been problematic. Every time I've used Acronis in the past - I've been doing this for 25 years - I haven't had any problems. So my experience in the past taught me to steer away from certain things. I don't use anything that has that word "Norton" on it. Seriously, whether it's antivirus, backup, it doesn't matter. Every time I've ever use any of their products it's always been a pain to get it configured and for it to work properly.

I would say it's not a steep learning curve, but there's a learning curve, learning how you want it set up, because of the amount of options that you're given. It's good that you have a lot of different options. It's also bad that you have a lot of different options, because it is really easy for you to be able to make a selection that's not going to optimize your backup solution. So, I would say that as long as you know what you need, and you're familiar with the software, then you should not have many problems, with a little bit of learning/reading about the app before you use it.

I would say Acronis is about nine out of 10, overall. Some documentation or some wizards that would help you through the process, especially if you're new to the software, would benefit. I'm never going to give anybody a 10, so nine would be a 10, because everything can be improved. I don't believe in a 10.

I use the company's solution for endpoint protection and backup.

The most valuable features of the solution stem from the fact that it provides endpoint protection and helps deal with disaster recovery needs for now. We need to set up malware, and sometimes, we need to set up some malware for our viruses. The tool also helps to deal with malware and ransomware attacks.

The replication part and failover are areas in which improvements are required.

I have been using Acronis Cyber Protect for seven years. My company provides the tool to our customers.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten.

The tool is good for small and medium-sized companies.

I have contacted the solution's technical support team. I got a quick response from the tool's support team. I rate the technical support an eight or nine out of ten.

Positive

The product's initial setup phase is simple. The tool is user-friendly.

The solution is deployed on an on-premises model.

Our clients do the product's setup phase with our company's help.

I would describe the product as a mid-priced tool for small and medium businesses.

The product meets our company's disaster recovery needs.

The tool's anti-malware and anti-virus protection functionalities are integrated with Acronis Cyber Protect.

The tool helps with real-time threat monitoring.

It is easy to integrate the product with SIEM or some other tools.

Though the tool is good for enterprise-sized companies, there is a need to get more licenses and upgrade the existing ones.

Acronis Cyber Protect need not be integrated with any AI tools since its engine already has AI to deal with anti-virus.

I recommend the product to others.

I rate the tool a nine out of ten.

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

I've been using this solution for over a year. 

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

We are using it for backing up virtual servers in Azure. We are using it for backing up SharePoint, OneDrive, and Exchange Online.

The best thing about it is that we can back up pretty much everything we want to. We don't have to have multiple solutions. It can back up any physical or virtual server, including servers in Azure. It can back up SharePoint, OneDrive, and G Suite. Everything we need to back up can be backed up, and that's why we like it.

It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools.

We have been using it for about a year.

Most of our tech guys have access to it. We have about 23 engineers who have access to it.

My team has interacted with them, and it has been fine. I don't interact with them myself.

Its setup is very easy. You can do it by yourself. Everything is managed via the cloud, so you don't need to have a server to run it. It is very easy and very good.

You don't have to pay for licenses. You can pay per gig per month. It is pretty reasonable, especially when you do it per gig.

I would recommend this solution. I would rate it a nine out of 10.

We use Acronis Backup to create a backup policy and schedule to create backup images. We have an incremental backup for images and file-level backups. However, we never restore, test to restore, we have not done it yet.

We are trying to restore from the backups that the supplier help us to create, but we are having problems restoring. It is because the backups are created inside a virtual server and we want to restore it to a Hyper-V environment. We have attempted the process for approximately three weeks, and we have yet to find a solution to our problem.

We are only using Acronis Backup to create a backup plan, and the storage is within our premises. In one or two months, we will create a backup plan that will involve creating a backup from our premises to another location that is approximately 300 kilometers away. Then we will test how Acronis Backup will perform. 

I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good.

I have been using Acronis Backup for approximately one year.

We have some problems when we are backing up using Acronis Backup. However, I cannot be certain it is the solution or our servers. I cannot say exactly if Acronis Backup's performance is good or not. The solution is able to detect if there are errors and it gives us an alert warning. This is a good thing because it is able to catch the error before it causes problems before the backup is running.

We have 10 licenses for Acronis Backup, which allows ten users.

We are on a three-year contract that will end next year. We might renew with an additional license.

The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the problems we are facing.

We are trying to install the Acronis agent ourself but my colleague and I are experiencing errors.

We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.

You can expand the license to add more users. If you want more users you have to purchase a license for the capacity. There is a fee for storage space on the cloud.

If the solution was less expensive it would be better.

We have not compared other tools.

I have only heard good things about Acronis Backup from other companies and colleagues.

I rate Acronis Backup an eight of out ten.