Acronis Cyber Protect Reviews

Backup and recovery are the main things for us. We backup using the incremental feature every two weeks. We use the full backup feature for external hard drives. They usually fill about 5 Terabytes. We then switch them out for storage offsite and it works really well for us.

It is fast and everything is consolidated in one place. It's easier to use than Symantec, our previous solution. It's just easier and everything is all in one place.

If we get more servers, there are options, moving forward, to upgrade to "Advanced" where everything is on one dashboard. This is something we have been looking at as we grow.

I can't really think of anything right now, sorry. I feel like I'm missing something.

We have been using this since the end of 2015.

We haven't had any issues with stability so far.

In terms of scalability, there have been no issues so far. I do like that we have options going forward with "Advanced", where will be have everything on one dashboard.

In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they answered all the questions that we had. It was near the beginning of the process, so I don't remember exactly what the issue was, but I do remember that it was good.

We were using Symantec Backup Exec. We switched when we had someone come in and manage all of this for us. It was a solution that they had chosen when we had enough people here that we could cover it on our own.

We found that we just didn't like the previous solution. With this solution, it's easy to switch out the backups. We are using the hard drives. With Symantec, you had to go through and figure out how to switch things. You had to bring in old hard drives with the old backup files on them. It didn't always read the old backup files, so we would have a heart attack. It just wasn't worth using.

The setup was pretty straightforward. We didn't have any problems at all with it.

I don't have anything crazy and specific to say about it. If you go through testing bookmarks for your version, you wouldn't really have to contact support much unless you had something that's extremely detailed. Our setup here, for example, is pretty simple and we try to keep it that way. We have one for each server and it just does everything on its own.

Any questions that we have can just be answered by looking on the web. The answers are all right there for you to find in general.

Compared to what we had before, we now have ease of use. I can't say enough for that. It’s one of those things where you do your server checks and I always check it just to make sure everything's running. This has never really been the problem that we had. That's what we wanted. We wanted something that's reliable, going to do its job, and we won't have to worry.

I prefer the features of cloning hard-disk to hard-disk. Also I like the backup function in the old version of Acronis which is more friendly than the new one which is more complicated and unfriendly to use.

Acronis helps to backup data on a server and also to manage some cloning from 1 PC to another using the method. Normally I use Norton Ghost to do the clone however since I used the Acronis true image 2013 I found it to be very useful and not time consuming.

It takes a long to backup data using Acronis backup and recovery v11 and I found Acronis support not really helpful as they always suggest to update the software instead of solving the issue with the current version. I would prefer if Acronis would look into their old version and try to enhance it, rather than use new functions on the new version, I would rather stick with the older version.

3 years.

Yes

Yes

Yes

6 out 10

6 out 10

Yes because I am looking for something easier to use and time conservation is very important in any organization re: backup.

The initial setup is straightforward however some companies prefer to do customization, which makes it complex and Acronis does not really help much when it becomes complex, especially for backup into the storage or NAS.

In-house and vendor team (about 3 out 10).

5 years.

Original setup is costly and for some companies, they will think whether they should implement using Acronis or not.

I think you need to look into business requirement especially when implementing the backup system and make sure the backup software that you buy is 100% fully capable and 100% fully supportive.

We make use of the standalone version. The server and the box are compliant when it comes to the backup. 

It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system. 

As we are going for CD, it would be nice to have external storage connectivity. 

The ability to integrate with different platforms should be added as a feature. It would be nice to have the restoration also from the server itself. 

We have been using Acronis Backup for two years or more.

The solution does not need to be scaled. It suits my business needs. 

We have not had occasion to contact technical support. 

The solution was easy to install and to deploy. Everything was good. 

One can do the deployment on his own. 

There is no need for a technical team. 

Our licenses come with a one-time yearly subscription fee. 

The solution is deployed locally. 

The solution suits my business needs. It works perfectly for me. There is no need for updates or added features. 

I would recommend the solution to others. 

For the moment, we use the solution solely for our servers. We are talking around 20 users. 

I rate Acronis Backup as a nine or ten out of ten. 

The primary use case of this solution is for backup.

The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware. I can restore my image on a Dell server that I got from an HP server, as long as the specs are in tandem if they are sufficiently processed. 

I cannot do physical to physical, it must not be like hypervisor disk without virtualization.

The built-in encryption makes this product suitable for the financial industry. Data in the manufacturing sector is different from that of financial services.

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover.

I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important.

I have been working with Acronis Backup for three years.

This solution is stable, we haven't experienced any issues.

It's a scalable solution.

You can reach support easily, either through chat or by phone.

I have used Veritas in the past, but I had a very bad experience and it has traumatized me so I don't speak about that product.

I have used Commvault and that solution is quite similar to Veeam, although I would say that it is more mature than Veeam.

Actifio is better than these other solutions, but because of the price, I rate it behind Acronis. Nobody who is not a well-established enterprise will be comfortable paying for Actifio.

The initial setup was straightforward. It was actually easy.

The first client was in a different city and it was just one visit to review the environment to size it accordingly.

Our technical team installed a few agents on the PCs. 

The maintenance is done remotely, with remote support and no onsite requirement. This is for a cloud-based setup.

Because the provisionings are for a Cloud product, the product is given an item and you give them credentials.

It was an easy installation because of the training and the person that was on standby when we completed the deployment.

We didn't find ourselves calling for assistance because the training was thorough. They take a lot of time to train before deployment.

The icing on the cake is the price, as it is quite affordable. The pricing is comparable to the newest solution available on the market, Altaro. They are in the same price range.

We don't have hybrid because with that kind of licensing required you will incur twice the expenses.

They are very supportive of the price, even when your subscription is due and you have not paid they give you a grace period, they are quite understanding and give you that personal touch.

I evaluated Mozy at the time I was evaluating Acronis Backup. Acronis could do what Mozy could not. I realized that they had a local distributor for us, who offered us a lot of help.

It's best to go full cloud or even purchase the storage from Acronis rather than having an on-premises install where you have to purchase advanced licenses, only to go to the cloud. That is the challenge that I had with Actifio.

They provide you with regular training for partners. 

The very first person that I interacted with was the local distributor. They were knowledgeable it was obvious that they had continuous training.

You are free to install this software on any hardware that you have, the challenge is the hardware itself, such as the media server with Commonvault. There is one called Quorum, which uses the OnQ operating system. They dictate the type of hardware you install in your backup, just like the DPS in Dell EMC. That way you don't run into issues with support.

I would rate this solution an eight out of ten.

Live System Imaging – Zero Downtime.

The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

7 Years.

None.

None.

None.

Excellent.

Excellent.

Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

In-House.

Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

No.

Great product, nearly set-and-forget for Server Live Imaging once fully configured.

We have it in a trial there. It includes all the features. We have tested them in our lab setups.

We're proposing it as an option for workspace backups and recovery.

I like the backup features. We can add a layer on top of that which includes security features. That is very unique. Mainly, the backup software includes only the backup. This includes not only backup but also security features. 

It is easy to set up.

The product is stable. 

Scaling is possible. 

The pricing is fine.

Support has been helpful.

It's very flexible based on the size of the offering. For example, ifwe have three customer requirements, we can customize the Acronis solution according to their requirement by adding the advanced packages.

The problem we face is competition. For the backup competition, we have Commvault, Veritas, Arcserve, and that kind of competition. The customers in Sri Lanka are mainly looking at Gartner records. Since Acronis is very new to the market, we can't compare it with those data center backup solutions, as they lead the way and get all the coverage. That's the main issue we are having. Apart from that, the feature set is very unique. We'd like it if Acronis Backup could focus a little bit on brand awareness in marketing.

If they can manage something like an STCM, or something that does mass deployment for software into the Cyber Protect console, it would be great. If we could have a mass deployment option using Acronis, that would be helpful.

Acronis has been added to the product portfolio recently. It's new to me. I have been working with it for six months or so.

It is a very stable solution. In some customer environments, we have some Windows security issues and errors and so forth and so on. However, that is based on the environment, not on the product. In general, the Acronis product is very good.

Scaling was something we wanted; it was a customer requirement. What was needed was for the end-user to recover what they wanted instantly without using the admin console and by only using their agent UI. We found it could scale well.

Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles with the production and the customer environment, he helps us a lot. 

That said, when we do POCs, we can't open support tickets. We have to go to a PO to open support tickets. We have to call the contact engineer to get any help. It's limited, the ability to raise a ticket when you are in the POC. For example, in the first month when we were conducting the POC, w couldn't reach the support. We had to call and mail. 

Still, for the most part, support is helpful. Every time we called the engineers, they responded to us and helped us.

Positive

It is straightforward to set up and very user-friendly. The cloud solution is very simple as is the on-premise. There's not very much complexity. The only thing there is that may be tricky is we need to use a backup gateway. We need Acronis cyberinfrastructure when we want something like non-internet connectivity users to do a backup or something like that. Therefore, when we have a use case like that, we have to do cyberinfrastructure. Apart from that, the on-premise and cloud deployment are user-friendly. Anyone can easily configure and use it.

I'd rate the entire process a four out of five in terms of ease of deployment. It only takes about half an hour to set up. You install the management server and then install the agent on the machine. Then, with the use cases we are trying, it takes a bit of time. We tried to back up mailboxes, and we tried to back up workstations. It takes time to do this part. However, the actual setting up didn't take any time.

I don't handle the pricing aspect. Our product manager deals with that. That said, when talking with them, my understanding is the pricing is good. 

If I was to compare this product with Veritas, Druva, or Azure, the main difference I see is that those products only include the backup functionality. What Acronis provides is much more than that. It provides backup, management, and security, as well as vulnerability management and patch management, and a little bit of DLP. They include many packages. It adds an extra layer to the offering.

We're a partner. 

We are using the latest version of the solution. I have installed the agent from the cyber console and updated it to the latest version.

I'd rate the solution eight out of ten.

I use it for server backups and workstation backups and it performs pretty well.

It has taken a lot of the manual work out of replicating backups.

The ability to clone backups, to have backups replicated.

Better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice.

It's stable.

I use it for very small workstations to launch servers, so the scalability is good.

We chose Acronis because it had better non-cloud backup features.

The setup was very straightforward, it was easy. There weren't any complications to it.

My most important criterion when selecting a vendor is the usual: pricing.

I rate this solution at eight out of 10. I don't think any backup solution is perfect, so I think eight is a fair rating for it.

Make sure you are looking for objectives for your backup. There are less expensive solutions out there. You really have to weigh what your backup objectives are in the first place.

It just got me out of a jam. Now, with these ransomware attacks that have been steadily coming across the internet, all my backups are inside of a local backup network attached storage device that requires credentials to gain access to it. They're not encrypted and I'm able to restore my customers back to the next day of production so they can continue moving on.

Just the backup and the recovery because it's simple and I've never had issues with it. It's never failed for me and it's always been there for me.

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I have no recommendations for improvement whatsoever. As far as I'm concerned, it's rock solid and I'm very pleased with it and I will continue to sell it and support it.

I have had an issue at times with support, because they weren't able to get to me and I've had to call back after an hour or so, but other than that, I can't be more pleased with the product.

I've never had it crash or lag. I roughly have 40 or 50 different clients that utilize the Acronis products and I've never had any issues with them.

I think it's very scalable. I run it in enterprises and I run it in SMB clients.

On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've had to call back after an hour or so.

We used Symantec Backup Exec which was okay at the time because it was all that we had. Once I discovered Acronis, I pretty much abandoned Backup Exec and now all my backups are with Acronis.

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Setup is very simple.

I would give them the green light, and say, “Go with it, it's a rock solid product."