Acronis Cyber Protect Reviews

vmProtect is pretty good, hardly ever hits problems.

It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

Acronis Support!

Nearly 4 years.

Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

No.

Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

We did it all in-house.

This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

We have it in a trial there. It includes all the features. We have tested them in our lab setups.

We're proposing it as an option for workspace backups and recovery.

I like the backup features. We can add a layer on top of that which includes security features. That is very unique. Mainly, the backup software includes only the backup. This includes not only backup but also security features. 

It is easy to set up.

The product is stable. 

Scaling is possible. 

The pricing is fine.

Support has been helpful.

It's very flexible based on the size of the offering. For example, ifwe have three customer requirements, we can customize the Acronis solution according to their requirement by adding the advanced packages.

The problem we face is competition. For the backup competition, we have Commvault, Veritas, Arcserve, and that kind of competition. The customers in Sri Lanka are mainly looking at Gartner records. Since Acronis is very new to the market, we can't compare it with those data center backup solutions, as they lead the way and get all the coverage. That's the main issue we are having. Apart from that, the feature set is very unique. We'd like it if Acronis Backup could focus a little bit on brand awareness in marketing.

If they can manage something like an STCM, or something that does mass deployment for software into the Cyber Protect console, it would be great. If we could have a mass deployment option using Acronis, that would be helpful.

Acronis has been added to the product portfolio recently. It's new to me. I have been working with it for six months or so.

It is a very stable solution. In some customer environments, we have some Windows security issues and errors and so forth and so on. However, that is based on the environment, not on the product. In general, the Acronis product is very good.

Scaling was something we wanted; it was a customer requirement. What was needed was for the end-user to recover what they wanted instantly without using the admin console and by only using their agent UI. We found it could scale well.

Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles with the production and the customer environment, he helps us a lot. 

That said, when we do POCs, we can't open support tickets. We have to go to a PO to open support tickets. We have to call the contact engineer to get any help. It's limited, the ability to raise a ticket when you are in the POC. For example, in the first month when we were conducting the POC, w couldn't reach the support. We had to call and mail. 

Still, for the most part, support is helpful. Every time we called the engineers, they responded to us and helped us.

Positive

It is straightforward to set up and very user-friendly. The cloud solution is very simple as is the on-premise. There's not very much complexity. The only thing there is that may be tricky is we need to use a backup gateway. We need Acronis cyberinfrastructure when we want something like non-internet connectivity users to do a backup or something like that. Therefore, when we have a use case like that, we have to do cyberinfrastructure. Apart from that, the on-premise and cloud deployment are user-friendly. Anyone can easily configure and use it.

I'd rate the entire process a four out of five in terms of ease of deployment. It only takes about half an hour to set up. You install the management server and then install the agent on the machine. Then, with the use cases we are trying, it takes a bit of time. We tried to back up mailboxes, and we tried to back up workstations. It takes time to do this part. However, the actual setting up didn't take any time.

I don't handle the pricing aspect. Our product manager deals with that. That said, when talking with them, my understanding is the pricing is good. 

If I was to compare this product with Veritas, Druva, or Azure, the main difference I see is that those products only include the backup functionality. What Acronis provides is much more than that. It provides backup, management, and security, as well as vulnerability management and patch management, and a little bit of DLP. They include many packages. It adds an extra layer to the offering.

We're a partner. 

We are using the latest version of the solution. I have installed the agent from the cyber console and updated it to the latest version.

I'd rate the solution eight out of ten.

Acronis Backup is a solution to backup data.

The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good.

Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup.

I have been using Acronis Backup for approximately three years.

Acronis Backup is highly reliable.

The scalability of Acronis Backup has been good. We suggest to our customers it can be done easily.

We recommend Acronis Backup to SMB and education customers.

Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive. This is a problem when we have a critical issue the support is not readily available.

We previously used Veritas but we have found Acronis Backup easier to use.

Acronis Backup's initial setup is simple.

If we have any issues with the implementation our vendor partner will assist us.

The maintenance of the solution does not require a large team.

The current subscription model of Acronis Backup compared to other backup solutions is not costly.

I rate Acronis Backup a ten out of ten.

Central management is the most valuable feature because it's easy to use.

It provides ease of setting up the backups for different machines, and then it alerts you basically if something is going on. You don't have to actually connect to the computer, you just go to the management to see what's going on.

Nothing as of now that needs to be improved. I'm sure that there is scope for improvement, but I just haven't had enough use of it.

We have been using this solution for just under a year.

It doesn't crash. I got a couple of backup errors and it didn't really give too much detail, but the program was still running on the computer that gave the errors.

As long as you're paying, I guess there's no limit. It's pretty scalable based on the user.

Previously, I was just using a Windows Backup built-in with the OS. I wanted something that was not tied to the OS directly, so that is why we switched over to Acronis. The Windows Backup was free and I switched to this which I'm now paying for; so cost didn't really matter, in the sense that it was more of a comfort level and non-proprietary tied to Windows Backup being done.

The setup was straightforward. You install the little client on the computer, then you go to the central management and set up when you want it to backup; it was very easy.

We did look at other solutions. I had used Acronis before this version, i.e., just a single standalone setup that had the whole user interface. So, I was familiar with Acronis and I leaned towards it versus trying a lot of the other ones. I was using the Windows one prior to it. I didn't really evaluate too many options. The price was right, so I just went with it.

Ease of deployment is something that was important, and that's what this solution did offer.

If you're looking for a backup solution, you want to be sure that the deployment is easy to do, i.e., if you're working with hundreds of computers or so.

There's always room for improvement, but it's working well.

It's easy to use and deploy. It's just in the background, you kind of forget about it until you get messages that the backups were all successful.

We can backup all hosts and clusters. We have saved massive drive space and shortened data transfer time to offsite due to the 8:1 ratio of the de-duplication and changed block tracking. Recovery is easy and can be done by any of the help desk techs with very little training.

• Centralized Management
• De-Duplication
• The ability to write to a 2nd backup location, including tape drive
• The ability to mount SQL databases
• The ability to stand up a VM from TIB file
• Converting physical to Virtual and vise-versa
• Boot and backup any volume regardless of OZ
• Image or file recovery and database recovery including mailbox
• Universal restore

There are many more features, but those for the money are outstanding.

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MS Exchange and SQL backups are a little slow and odd to setup. But once setup they do work, including transaction logs.

None. Very Stable.

None.

Customer Service:

Scale of 1-10, a solid 9!

Technical Support:

7

Symantec Backup Exec. Throughput issues and support issues. No real VMware support that's helpful.

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Very easy to setup.

In-house.

Our customers use this solution for backup.

Our customers can backup to local storage and they can back up or replicate to the cloud.

It is easy to deploy. It is easy to handle and easy to monitor.

The Acronis system is very powerful.

It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs.

We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres.

There are many other types of databases that Acronis does not support.

I would like to see more mobile applications available. It would be very nice.

We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer.

It would be good if Acronis could get the recommended hardware.

We have been using Acronis Backup for our customers for more than three years.

I have not encountered any bugs or glitches with this solution, and it's stable

Many times, we have worked with the recovery, it was available and very successful to restore.

We recently had an issue with a Microsoft Exchange VMware Server where it was down. We got the backup from the storage and were able to restore it. It was very nice. 

Scalability can improve. Acronis doesn't support some of the databases.

We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues ourselves, so we have not required any help from Acronis support.

We are resellers for Barracuda in Jordan.

Barracuda is a very rigid backup system. All needs are available in Barracuda.

I trust Barracuda. I don't see anything missing in Barracuda. It covers our needs because there is an agent to help with other types of databases.

I would rate Barracuda a ten out of ten.

The initial setup is straightforward. It is very easy.

We use two different types of licenses for our customers.

We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers.

The licensing works in nodes. For example, for every node, you have to purchase a license. If I have an Active Directory or a physical server, and I have Microsoft Exchange with a third server, SQL, I will have to purchase three licenses from Acronis.

When compared to Barracuda, the license is based on the device's storage.

It is more expensive than Acronis initially, but as the licenses increase with Acronis, Barracuda ends up being less expensive.

We have been evaluating Barracuda to learn more about the services it offers.

As for me, I prefer Barracuda.

Acronis is a good product that works well in small businesses.

I would rate Acronis Backup a nine out of ten.

The primary use case of this solution is for backup.

The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware. I can restore my image on a Dell server that I got from an HP server, as long as the specs are in tandem if they are sufficiently processed. 

I cannot do physical to physical, it must not be like hypervisor disk without virtualization.

The built-in encryption makes this product suitable for the financial industry. Data in the manufacturing sector is different from that of financial services.

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover.

I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important.

I have been working with Acronis Backup for three years.

This solution is stable, we haven't experienced any issues.

It's a scalable solution.

You can reach support easily, either through chat or by phone.

I have used Veritas in the past, but I had a very bad experience and it has traumatized me so I don't speak about that product.

I have used Commvault and that solution is quite similar to Veeam, although I would say that it is more mature than Veeam.

Actifio is better than these other solutions, but because of the price, I rate it behind Acronis. Nobody who is not a well-established enterprise will be comfortable paying for Actifio.

The initial setup was straightforward. It was actually easy.

The first client was in a different city and it was just one visit to review the environment to size it accordingly.

Our technical team installed a few agents on the PCs. 

The maintenance is done remotely, with remote support and no onsite requirement. This is for a cloud-based setup.

Because the provisionings are for a Cloud product, the product is given an item and you give them credentials.

It was an easy installation because of the training and the person that was on standby when we completed the deployment.

We didn't find ourselves calling for assistance because the training was thorough. They take a lot of time to train before deployment.

The icing on the cake is the price, as it is quite affordable. The pricing is comparable to the newest solution available on the market, Altaro. They are in the same price range.

We don't have hybrid because with that kind of licensing required you will incur twice the expenses.

They are very supportive of the price, even when your subscription is due and you have not paid they give you a grace period, they are quite understanding and give you that personal touch.

I evaluated Mozy at the time I was evaluating Acronis Backup. Acronis could do what Mozy could not. I realized that they had a local distributor for us, who offered us a lot of help.

It's best to go full cloud or even purchase the storage from Acronis rather than having an on-premises install where you have to purchase advanced licenses, only to go to the cloud. That is the challenge that I had with Actifio.

They provide you with regular training for partners. 

The very first person that I interacted with was the local distributor. They were knowledgeable it was obvious that they had continuous training.

You are free to install this software on any hardware that you have, the challenge is the hardware itself, such as the media server with Commonvault. There is one called Quorum, which uses the OnQ operating system. They dictate the type of hardware you install in your backup, just like the DPS in Dell EMC. That way you don't run into issues with support.

I would rate this solution an eight out of ten.

We are a solution provider and Acronis Backup is one of the products that we implement for our clients. We have one management server, 20 servers with agents, and between 15 and 20 workstations that we take regular backups of. All of these backups are stored on tape.

The web-based interface makes it easy to use.

The popularity of the product means that many people are familiar with it, which is helpful. For example, the company that supplies our hardware also deals with Acronis.

One of my clients is using version 11.7, which I feel has quite a few bugs and is not easy to work with. I always recommend that my clients upgrade to version 12.5. It is much more stable and better than the older version.

When an error occurs, the information is not always easy to understand and these messages should be made more clear. Because our system is not connected to the internet, we cannot use the incorporated links to the knowledge base.

I have been dealing with Acronis Backup for about six years.

We had some problems in the beginning when it came to getting all of our clients running the way we wanted, but once you get it implemented properly, it is quite stable. For the past few years, it has been running without a problem.

Our installation base is not very large, at 20 servers, and 15 to 20 workstations, although I have also worked with the virtual hosts and virtual machines. From what I have seen, the scalability has been very good. The majority of our clients are medium-sized businesses.

I have been in touch with technical support and the last time, at least, was very good. We did get put in contact with a very good person who was able to help us. However, I know that my colleague had some problems a few years ago, so it might depend on who you get for support. Also, if you escalate the ticket to level two or level three support then it will be good.

The initial setup is quite straightforward. My colleague handled the implementation and from what I could see, it was quite fast and there were no issues. On person is suitable for deployment.

Before one of my recent clients choose Acronis Backup, I was looking to see if there any other products that were preferable. However, my client ultimately preferred Acronis. 

My advice to anybody who is considering this solution is that they are a well-known product, and you can find a lot of information about it online if you search the knowledge base and forums. There are a lot of people who have a lot of experience with it. In fact, the biggest lesson that I have learned from using it is that if I run into problems then I can find answers by searching the internet.

Acronis Backup is the kind of product that is quite easy to get started with, as it is pretty straightforward. The user interface is easy to understand, except for the trouble we have when it comes to reading the error messages.

I would rate this solution a seven out of ten.