Acronis Cyber Protect vs Datto Cloud Continuity comparison

"One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device."

"​I have everything I need in the backup or in the partition. ​"

"This is a full software so deployment time is very quick."

"The solution was easy to install and to deploy."

"The user interface (UI) is easy to use."

"The performance has been fine so far."

"I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."

"The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good."

"The platform provides a faster backup process."

"The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted."

"The solution's reliability is one of its most valuable features...It is a very stable solution."

"The product's initial setup phase is easy."

"The solution has the capability to scale well."

"Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance."

"There are some limitations to the backup."

"The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."

"We would always support better pricing."

"Because Acronis Backup is an on-premises solution, there is extra overhead. It's harder to manage, and there's no real remote access. You have to physically log in to the machine to manage it. The reporting feature works fine, and you will be able to send out reports. However, that is where it stops. The deployment could be improved and could be through a network chain. If we need to deploy two machines that are not connected to the internet but connected to two different networks, it would be great to have a machine with dual mix that has access to the backup server and to those machines. It would be like a relay that you can install on the machine with a two-mix, and that machine can then connect to your backup server and to the other machines. You should be able to see the other machines on that network and be able to deploy to it and push jobs to it."

"The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang."

"It could have a better ability to manage backups over a longer period."

"The dashboards for digital operations can be improved."

"We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly."

"At the time I was using it, I would've focused more on signatures of malicious software in the cloud. I love Datto, and I know they're on the right path, but I probably would've focused more on the operating system update management. When you go from the desk to the cloud or from the server room to the cloud, everything changes. Everything is different. You're not in control of your servers anymore. It is from the Active Directory management perspective and not from the perspective of zero-day attacks or other similar things. At the time, more focus on zero-day attacks and business email compromise (BEC) would've been a better protection factor than just educating about how many of these attacks have occurred."

"They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."

"The product's scalability features could be even better."

"The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."

"I don't have any feedback to provide in terms of features that may be lacking."

"Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution."

"I find the pricing structure satisfactory, it is around $25 per year."

"The price of the solution is reasonable."

"I would say that at the pricepoint that it's at, it's definitely worth the money."

"We pay a yearly subscription fee and the pricing is reasonable."

"Doing what this is capable of doing, the cost of it is in line."

"It is a low-cost solution."

"Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis."

"The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out."

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."

"As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level."