Datto Cloud Continuity vs MSP360 Backup comparison

datto and MSP360 are both solutions in the Cloud Backup category. datto is ranked #19 with an average rating of 8.5, while MSP360 is ranked #38 with an average rating of 7.3. datto holds a 1.1% mindshare in CB, compared to MSP360’s 0.8% mindshare. Additionally, 90% of datto users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Datto Cloud Continuity

Read 9 Datto Cloud Continuity reviews

1,743 Views
1,104 Comparison Views

90% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

1,006 Views
797 Comparison Views

100% willing to recommend

Datto Cloud Continuity

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 15, 2024

Datto Cloud Continuity and MSP360 Backup compete in the cloud data protection category. MSP360 Backup appears to have the upper hand due to its extensive features and flexibility, which many find worth the higher price.

Features: Datto Cloud Continuity offers automated backup scheduling, rapid recovery, and seamless integration within IT environments, making it a robust solution for data protection. MSP360 Backup provides secure cloud storage, advanced data encryption, and compatibility with multiple cloud providers, catering to diverse technical needs.

Room for Improvement: Datto Cloud Continuity could enhance its feature set to match more advanced solutions, improve flexibility, and refine integration with third-party services. MSP360 Backup may benefit from simplifying its deployment process, reducing initial setup costs, and making its interface more user-friendly for non-technical users.

Ease of Deployment and Customer Service: Datto Cloud Continuity is known for quick deployment and substantial support resources, facilitating easy implementation. MSP360 Backup offers a customizable deployment that requires technical expertise but provides greater flexibility. Datto is appreciated for responsive customer support, while MSP360's deployment options are ideal for businesses needing customization.

Pricing and ROI: Datto Cloud Continuity features a transparent pricing model focused on cost-efficiency, making it appealing to budget-conscious buyers and delivering consistent ROI. MSP360 Backup requires a higher initial investment but offers substantial ROI with its comprehensive features, justifying the cost for businesses requiring advanced capabilities.

To learn more, read our detailed Datto Cloud Continuity vs. MSP360 Backup Report (Updated: November 2024).

Buyer's Guide

Datto Cloud Continuity vs. MSP360 Backup

November 2024

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Categories and Ranking

Datto Cloud Continuity

Ranking in Cloud Backup

19th

Ranking in Disaster Recovery (DR) Software

18th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Cloud Backup

38th

Ranking in Disaster Recovery (DR) Software

27th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (54th), MSP Backup (3rd)

Mindshare comparison

As of December 2024, in the Cloud Backup category, the mindshare of Datto Cloud Continuity is 1.1%, down from 1.4% compared to the previous year. The mindshare of MSP360 Backup is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup

Featured Reviews

JasonGrant

Founder at The Automated Method

The vendor offers a complete turnkey solution for managed service providers

Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution. There are so many IT companies out there because there are so many ways to become a managed service provider. Datto does it all—RMM, security, network hardware, backup—so you could white-label it, come up with some weird logo on Canva, and open a LinkedIn account, then you're a managed service provider overnight.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is easy."

"The solution has the capability to scale well."

"Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance."

"The platform provides a faster backup process."

"The solution's reliability is one of its most valuable features...It is a very stable solution."

"The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted."

"The most valuable feature of MSP360 Backup is its reliability."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"MSP360 Backup's most valuable feature is its backup interface."

"The solution is simple to use and easy to configure."

"It has allowed me to implement a cost effective, highly configurable solution."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Technical support is very good."

More MSP360 Backup pros

Cons

"Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution."

"They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."

"The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."

"I don't have any feedback to provide in terms of features that may be lacking."

"The product's scalability features could be even better."

"At the time I was using it, I would've focused more on signatures of malicious software in the cloud. I love Datto, and I know they're on the right path, but I probably would've focused more on the operating system update management. When you go from the desk to the cloud or from the server room to the cloud, everything changes. Everything is different. You're not in control of your servers anymore. It is from the Active Directory management perspective and not from the perspective of zero-day attacks or other similar things. At the time, more focus on zero-day attacks and business email compromise (BEC) would've been a better protection factor than just educating about how many of these attacks have occurred."

"The graphics are looking a bit old and should be updated."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The solution's pricing is very high."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

More MSP360 Backup cons

Pricing and Cost Advice

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."

"As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level."

"I rate the price of MSP360 Backup a seven out of ten."

"Its pricing needs improvement."

"It provides a good cost savings compared to our previous cloud backup."

"The solution is expensive."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"We have a very good return on investment."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Pricing is reasonable although can be quite a large upfront cost."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Financial Services Firm

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

17%

Manufacturing Company

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Cloud Continuity?

The product's initial setup phase is easy.

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What is your experience regarding pricing and costs for Datto Cloud Continuity?

I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price.

See all answers

What needs improvement with Datto Cloud Continuity?

The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required.

See all answers

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

Comparisons

Acronis Cyber Protect vs Datto Cloud Continuity

Compared 17% of the time

AvePoint Cloud Backup vs Datto Cloud Continuity

Compared 15% of the time

N-able Cove Data Protection vs Datto Cloud Continuity

Compared 11% of the time

Rubrik vs Datto Cloud Continuity

Compared 9% of the time

Veeam Backup for Microsoft 365 vs Datto Cloud Continuity

Compared 9% of the time

More Datto Cloud Continuity Competitors

Acronis Cyber Protect vs MSP360 Backup

Compared 32% of the time

Veeam Data Platform vs MSP360 Backup

Compared 27% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 14% of the time

BDRSuite Backup & Replication vs MSP360 Backup

Compared 10% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Datto Cloud Continuity

December 2024

Download Datto Cloud Continuity product report

Buyer's Guide

MSP360 Backup

December 2024

Download MSP360 Backup product report

Also Known As

Datto Cloud Continuity for PCs

Cloudberry Backup

Learn More

datto

MSP360

Overview

Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

Sample Customers

Information Not Available

StratX

Buyer's Guide

Datto Cloud Continuity vs. MSP360 Backup

November 2024

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