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MSP360 Backup pros and cons

Vendor: MSP360
4.0 out of 5
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178 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

MSP360 Backup is simple to use and easy to configure.
Incremental backups don't require an entire site backup repeatedly, simplifying the backup process.
No firewall changes are needed for backup purposes, enhancing convenience for small clients without extensive IT support.
Technical support for MSP360 Backup is highly rated.
Users appreciate the visibility of what has been backed up and the ease of adjusting backup settings via the portal.

CONS

The restore time could improve. When there was an issue the restore time was lengthy.
The reporting capabilities on the portal could be much more granular. Exporting to a text file and running it through a pivot table is needed to view cost-recovery and backup success.
MSP360 Backup needs a cost-effective backup solution for Android and Apple cellphones as this functionality is currently unavailable.
The initial setup is complex, requiring on-site installation and configuration of scheduling and backup pushing.
The pricing is very high, and using MSP360 Backup incurs additional charges for device storage and backup not included in the service.
 

MSP360 Backup Pros review quotes

MG
Oct 22, 2020
One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.
PM
Mar 24, 2020
The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.
Feb 9, 2018
Client-side encryption minimizes worries about data being captured on the back-end.
Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
CONRAD FORREST - PeerSpot reviewer
Dec 14, 2022
I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup.
RC
Mar 19, 2021
Technical support is very good.
FD
Apr 8, 2021
The initial setup is very easy. It's not overly complex.
SJ
Jul 26, 2020
The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.
it_user853107 - PeerSpot reviewer
Apr 10, 2018
Provides connectivity to a lot of different cloud storage solutions.
AH
Sep 14, 2021
The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.
MS
Feb 17, 2020
The solution is simple to use and easy to configure.
 

MSP360 Backup Cons review quotes

MG
Oct 22, 2020
They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.
PM
Mar 24, 2020
As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."
Feb 9, 2018
The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode.
Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
CONRAD FORREST - PeerSpot reviewer
Dec 14, 2022
Using the solution incurs additional charges for the device storage and backup which are not included in the service.
RC
Mar 19, 2021
We could basically use just a more concise visual dashboard reporting on the status of the various machines.
FD
Apr 8, 2021
The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.
SJ
Jul 26, 2020
There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.
it_user853107 - PeerSpot reviewer
Apr 10, 2018
Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default.
AH
Sep 14, 2021
The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.
MS
Feb 17, 2020
The graphics are looking a bit old and should be updated.