MSP360 Backup vs NinjaOne comparison

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MSP360 Backup

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Executive SummaryUpdated on Feb 8, 2026

MSP360 Backup and NinjaOne are competitive products in the data protection and management domain. NinjaOne holds an advantage due to its extensive features, making it appealing for complex environments.

Features: MSP360 Backup is known for its strong data protection capabilities, seamless integration, and customizable recovery solutions. NinjaOne stands out with its system management, endpoint monitoring, and automation that supports complex IT setups.

Room for Improvement: MSP360 could enhance its automation capabilities and user interface for advanced users. NinjaOne might improve its pricing transparency and simplify its deployment process for smaller enterprises.

Ease of Deployment and Customer Service: MSP360 Backup supports a simple deployment process paired with efficient support. NinjaOne, though slightly more complex to deploy, offers excellent service assistance, which is beneficial for troubleshooting.

Pricing and ROI: MSP360 Backup presents a budget-friendly cost structure, offering good ROI with low setup costs. NinjaOne, albeit more expensive, justifies the investment with its advanced features and potential long-term benefits, particularly for larger businesses.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: February 2026).

MSP360 Backup vs. NinjaOne

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Helped 883,089 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (58th), Cloud Backup (47th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

1st

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (9th), Network Monitoring Software (21st), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (11th), Vulnerability Management (26th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of March 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 10.7%, down from 15.3% compared to the previous year. The mindshare of NinjaOne is 8.8%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Market Share Distribution
Product	Market Share (%)
NinjaOne	8.8%
MSP360 Backup	10.7%
Other	80.5%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"General ease of use and performance of the Windows version is the most valuable feature."

"Technical support is very good."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"MSP360 Backup's most valuable feature is its backup interface."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The most valuable feature of MSP360 Backup is its reliability."

More MSP360 Backup pros

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The software's automation tools have solved critical deployment problems for small businesses."

"It just works as advertised and serves the purpose for which we got it."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

More NinjaOne pros

Cons

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

More MSP360 Backup cons

"The graphical user interface could be improved."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"The solution could improve by optimizing the internet connection being used."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"Lacks sufficient integrations with other PSAs."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

More NinjaOne cons

Pricing and Cost Advice

"It provides a good cost savings compared to our previous cloud backup."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Its pricing needs improvement."

"We have a very good return on investment."

"The solution is expensive."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Pricing is reasonable although can be quite a large upfront cost."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

More NinjaOne pricing and cost advice

See which vendors are best for you

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883,089 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Comms Service Provider

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

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What needs improvement with NinjaOne?

Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed au...

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What is your primary use case for NinjaOne?

NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is...

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Product Reports

MSP360 Backup

Download MSP360 Backup product report

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne