MSP360 Backup vs NinjaOne comparison

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MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

MSP360 Backup and NinjaOne compete in data protection and management solutions. NinjaOne appears to have the upper hand in features and overall value, although it may come at a higher cost.

Features: MSP360 Backup provides comprehensive data protection with a centralized management console and compatibility with diverse cloud storage solutions. NinjaOne offers remote monitoring tools, IT automation, and advanced reporting, creating a comprehensive monitoring solution. MSP360 specializes in extensive storage compatibility, while NinjaOne excels in overall monitoring features.

Room for Improvement: MSP360 could enhance its remote monitoring and automation features, offer more advanced reporting, and simplify user interface navigation. NinjaOne could improve cost-effectiveness for smaller businesses, fine-tune its usability for non-technical users, and enhance its software deployment process to match enterprise needs.

Ease of Deployment and Customer Service: MSP360 Backup provides a straightforward deployment process with numerous cloud integration options and adequate customer support. NinjaOne facilitates easy deployment across devices with its cloud-based model and delivers efficient support services, adding value to the onboarding experience.

Pricing and ROI: MSP360 Backup is more budget-friendly with a lower initial setup cost and flexible pay-as-you-go pricing, suitable for smaller operations. NinjaOne may have a higher initial cost, but its broad feature set and comprehensive management tools provide substantial ROI for larger enterprises, justifying its price.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: December 2025).

MSP360 Backup vs. NinjaOne

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Helped 879,899 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

8th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (59th), Cloud Backup (47th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of January 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 10.9%, down from 16.2% compared to the previous year. The mindshare of NinjaOne is 9.9%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Market Share Distribution
Product	Market Share (%)
NinjaOne	9.9%
MSP360 Backup	10.9%
Other	79.2%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Provides connectivity to a lot of different cloud storage solutions."

"The solution is simple to use and easy to configure."

"MSP360 Backup's most valuable feature is its backup interface."

"It has allowed me to implement a cost effective, highly configurable solution."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Technical support is very good."

More MSP360 Backup pros

"NinjaOne's best feature is its monitoring."

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"NinjaOne is a great product. It is working and it is always developing."

"It just works as advertised and serves the purpose for which we got it."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The product could be more user-friendly."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The graphics are looking a bit old and should be updated."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The solution's pricing is very high."

More MSP360 Backup cons

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"NinjaOne's pricing and user interface needs improvement."

"The NinjaOne distribution server is highly dependent on an active directory."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The network monitoring needs to be improved."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The solution could improve by optimizing the internet connection being used."

More NinjaOne cons

Pricing and Cost Advice

"We have a very good return on investment."

"The solution is expensive."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"It provides a good cost savings compared to our previous cloud backup."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"I rate the price of MSP360 Backup a seven out of ten."

"Pricing is reasonable although can be quite a large upfront cost."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

More MSP360 Backup pricing and cost advice

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We got a pretty good deal. It was fairly affordable."

"The product's pricing depends on the number of PCs or devices."

"Its pricing is great."

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Comms Service Provider

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

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What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

Comparisons

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Compared 13% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 11% of the time

BDRShield vs MSP360 Backup

Compared 6% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 6% of the time

Comet Backup vs MSP360 Backup

Compared 5% of the time

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Kaseya VSA vs NinjaOne

Compared 7% of the time

Datto Remote Monitoring and Management vs NinjaOne

Compared 6% of the time

Tanium vs NinjaOne

Compared 5% of the time

N-able N-central vs NinjaOne

Compared 5% of the time

Microsoft Intune vs NinjaOne

Compared 4% of the time

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Product Reports

MSP360 Backup

Download MSP360 Backup product report

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne