MSP360 Backup vs NinjaOne comparison

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92% willing to recommend

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

MSP360 Backup and NinjaOne compete in the data protection and management sector. While NinjaOne is preferred for its comprehensive feature set, MSP360 Backup is praised for its cost-effectiveness and reliable support.

Features: MSP360 Backup includes robust data recovery capabilities, flexible storage options, and straightforward deployment. NinjaOne is known for comprehensive remote management, advanced automation tools, and seamless integration capabilities.

Room for Improvement: MSP360 Backup could benefit from a more intuitive setup, enhanced reporting features, and improved integration options. NinjaOne users suggest improving third-party application integrations, offering more detailed analytics, and refining the user interface for better navigation.

Ease of Deployment and Customer Service: MSP360 Backup is recognized for straightforward deployment and reliable customer service. NinjaOne receives commendations for seamless deployment across various environments and outstanding customer support.

Pricing and ROI: MSP360 Backup's competitive pricing makes it an attractive option for budget-conscious users, offering satisfactory ROI. NinjaOne, despite its higher cost, provides significant productivity gains, justifying its investment for many users.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: October 2024).

MSP360 Backup vs. NinjaOne

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Backup and Recovery (53rd), Cloud Backup (35th), Disaster Recovery (DR) Software (26th)

NinjaOne

Ranking in MSP Backup

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (25th), Server Monitoring (9th), IT Service Management (ITSM) (6th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of November 2024, in the MSP Backup category, the mindshare of MSP360 Backup is 18.9%, down from 37.0% compared to the previous year. The mindshare of NinjaOne is 10.8%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

A tool that helps with a lot of configurations and creates automation processes that work perfectly

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is simple to use and easy to configure."

"General ease of use and performance of the Windows version is the most valuable feature."

"The most valuable feature of MSP360 Backup is its reliability."

"Provides connectivity to a lot of different cloud storage solutions."

"The initial setup is very easy. It's not overly complex."

"MSP360 Backup's most valuable feature is its backup interface."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

More MSP360 Backup pros

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The tool's most valuable feature is third-party application updates."

"The most important aspect of this tool is the security it provides our company."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The installation is easy, it only took two minutes."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

More NinjaOne pros

Cons

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The restore time could improve. When we had an issue the restore time was lengthy."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The graphics are looking a bit old and should be updated."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

More MSP360 Backup cons

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The solution could improve by optimizing the internet connection being used."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I want NinjaOne to improve the reports."

"NinjaOne's dashboard could be easier to use."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The ticketing system in NinjaOne is not the best."

More NinjaOne cons

Pricing and Cost Advice

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"I rate the price of MSP360 Backup a seven out of ten."

"It provides a good cost savings compared to our previous cloud backup."

"We have a very good return on investment."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Its pricing needs improvement."

More MSP360 Backup pricing and cost advice

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"We currently pay $1.20 per device on a monthly basis."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Construction Company

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

17%

Manufacturing Company

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

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Veeam Backup for Microsoft 365 vs MSP360 Backup

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Microsoft Configuration Manager vs NinjaOne

Compared 9% of the time

Automox vs NinjaOne

Compared 5% of the time

BigFix vs NinjaOne

Compared 5% of the time

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Product Reports

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MSP360 Backup

November 2024

Download NinjaOne product report

November 2024

Also Known As

Cloudberry Backup

No data available

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MSP360

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

StratX

Status Pros, Mitchell and Company