MSP360 Backup vs NinjaOne comparison

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MSP360 Backup

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Executive SummaryUpdated on Jan 12, 2025

MSP360 Backup and NinjaOne compete in modern data protection and management solutions. NinjaOne appears to have the upper hand, attributed to its comprehensive features and perceived superior value by customers.

Features: MSP360 Backup offers cloud storage compatibility allowing integration with popular services, robust encryption for data protection, and an intuitive backup interface. NinjaOne highlights endpoint management, automation capabilities for patch management, and an intuitive operation for enhanced functionality and efficiency.

Room for Improvement: MSP360 Backup may improve its user interface for even smoother navigation, expand integration capabilities with niche cloud providers, and refine its mobile app functionalities. NinjaOne can enhance its out-of-the-box configurations for patch management, optimize its remote connection capabilities, and further expand its reporting tools to offer deeper insights.

Ease of Deployment and Customer Service: MSP360 Backup provides straightforward deployment with a detailed support system making setup and troubleshooting manageable. NinjaOne is praised for its cloud-first design enabling flexible deployments, faster service times, and a proactive support team boosting customer operational experience.

Pricing and ROI: MSP360 Backup is a cost-effective solution with low setup costs conducive to quick ROI. NinjaOne, though requiring a higher initial investment, is perceived by customers to deliver significant long-term ROI through its advanced features and efficient management capabilities.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: March 2025).

MSP360 Backup vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

3rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (56th), Cloud Backup (44th), Disaster Recovery (DR) Software (27th)

NinjaOne

Ranking in MSP Backup

4th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of April 2025, in the MSP Backup category, the mindshare of MSP360 Backup is 15.8%, down from 29.3% compared to the previous year. The mindshare of NinjaOne is 12.8%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is easy to access and handles things efficiently."

"The solution is simple to use and easy to configure."

"Provides connectivity to a lot of different cloud storage solutions."

"The initial setup is very easy. It's not overly complex."

"The most valuable feature of MSP360 Backup is its reliability."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

More MSP360 Backup pros

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The installation is easy, it only took two minutes."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"It just works as advertised and serves the purpose for which we got it."

"The software's automation tools have solved critical deployment problems for small businesses."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

More NinjaOne pros

Cons

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The solution's pricing is very high."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

More MSP360 Backup cons

"The graphical user interface could be improved."

"NinjaOne's reporting module is cumbersome."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"NinjaOne's pricing and user interface needs improvement."

"Lacks sufficient integrations with other PSAs."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

More NinjaOne cons

Pricing and Cost Advice

"I rate the price of MSP360 Backup a seven out of ten."

"The solution is expensive."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Its pricing needs improvement."

"We have a very good return on investment."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Pricing is reasonable although can be quite a large upfront cost."

More MSP360 Backup pricing and cost advice

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The pricing is reasonable and cheaper than ConnectWise."

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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845,040 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Construction Company

Manufacturing Company

Financial Services Firm

Computer Software Company

16%

Retailer

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

MSP360 Backup

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Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne