MSP360 Backup vs NinjaOne comparison

MSP360 and NinjaOne are both solutions in the MSP Backup category. MSP360 is ranked #8, while NinjaOne is ranked #2 with an average rating of 8.4. MSP360 holds a 10.9% mindshare in MB, compared to NinjaOne’s 9.9% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

1,797 Views
305 Comparison Views

100% willing to recommend

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
285 Comparison Views

95% willing to recommend

MSP360 Backup

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

MSP360 Backup and NinjaOne compete in data protection and management solutions. NinjaOne appears to have the upper hand in features and overall value, although it may come at a higher cost.

Features: MSP360 Backup provides comprehensive data protection with a centralized management console and compatibility with diverse cloud storage solutions. NinjaOne offers remote monitoring tools, IT automation, and advanced reporting, creating a comprehensive monitoring solution. MSP360 specializes in extensive storage compatibility, while NinjaOne excels in overall monitoring features.

Room for Improvement: MSP360 could enhance its remote monitoring and automation features, offer more advanced reporting, and simplify user interface navigation. NinjaOne could improve cost-effectiveness for smaller businesses, fine-tune its usability for non-technical users, and enhance its software deployment process to match enterprise needs.

Ease of Deployment and Customer Service: MSP360 Backup provides a straightforward deployment process with numerous cloud integration options and adequate customer support. NinjaOne facilitates easy deployment across devices with its cloud-based model and delivers efficient support services, adding value to the onboarding experience.

Pricing and ROI: MSP360 Backup is more budget-friendly with a lower initial setup cost and flexible pay-as-you-go pricing, suitable for smaller operations. NinjaOne may have a higher initial cost, but its broad feature set and comprehensive management tools provide substantial ROI for larger enterprises, justifying its price.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: December 2025).

Buyer's Guide

MSP360 Backup vs. NinjaOne

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

8th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (59th), Cloud Backup (47th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of January 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 10.9%, down from 16.2% compared to the previous year. The mindshare of NinjaOne is 9.9%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Market Share Distribution
Product	Market Share (%)
NinjaOne	9.9%
MSP360 Backup	10.9%
Other	79.2%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Provides connectivity to a lot of different cloud storage solutions."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is simple to use and easy to configure."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It has allowed me to implement a cost effective, highly configurable solution."

More MSP360 Backup pros

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"NinjaOne is a great product. It is working and it is always developing."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne's best feature is its monitoring."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"The solution's pricing is very high."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

More MSP360 Backup cons

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The NinjaOne distribution server is highly dependent on an active directory."

"The graphical user interface could be improved."

"The ticketing system in NinjaOne is not the best."

"NinjaOne's dashboard could be easier to use."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

More NinjaOne cons

Pricing and Cost Advice

"Its pricing needs improvement."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The product's pricing depends on the number of PCs or devices."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Real Estate/Law Firm

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

Comparisons

Veeam Data Platform vs MSP360 Backup

Compared 11% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 10% of the time

BDRShield vs MSP360 Backup

Compared 5% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 5% of the time

Comet Backup vs MSP360 Backup

Compared 4% of the time

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Kaseya VSA vs NinjaOne

Compared 7% of the time

Datto Remote Monitoring and Management vs NinjaOne

Compared 6% of the time

Tanium vs NinjaOne

Compared 5% of the time

N-able N-central vs NinjaOne

Compared 5% of the time

Microsoft Intune vs NinjaOne

Compared 4% of the time

More NinjaOne Competitors

Product Reports

Buyer's Guide

MSP360 Backup

January 2026

Download MSP360 Backup product report

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

StratX

Status Pros, Mitchell and Company

Buyer's Guide

MSP360 Backup vs. NinjaOne

December 2025

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