MSP360 Backup vs NinjaOne comparison

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93% willing to recommend

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

MSP360 Backup and NinjaOne compete in the data protection and management sector. While NinjaOne is preferred for its comprehensive feature set, MSP360 Backup is praised for its cost-effectiveness and reliable support.

Features: MSP360 Backup includes robust data recovery capabilities, flexible storage options, and straightforward deployment. NinjaOne is known for comprehensive remote management, advanced automation tools, and seamless integration capabilities.

Room for Improvement: MSP360 Backup could benefit from a more intuitive setup, enhanced reporting features, and improved integration options. NinjaOne users suggest improving third-party application integrations, offering more detailed analytics, and refining the user interface for better navigation.

Ease of Deployment and Customer Service: MSP360 Backup is recognized for straightforward deployment and reliable customer service. NinjaOne receives commendations for seamless deployment across various environments and outstanding customer support.

Pricing and ROI: MSP360 Backup's competitive pricing makes it an attractive option for budget-conscious users, offering satisfactory ROI. NinjaOne, despite its higher cost, provides significant productivity gains, justifying its investment for many users.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: December 2024).

MSP360 Backup vs. NinjaOne

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Helped 824,129 peers since 2012

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

3rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (54th), Cloud Backup (40th), Disaster Recovery (DR) Software (27th)

NinjaOne

Ranking in MSP Backup

4th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of December 2024, in the MSP Backup category, the mindshare of MSP360 Backup is 16.6%, down from 35.4% compared to the previous year. The mindshare of NinjaOne is 10.8%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

A tool that helps with a lot of configurations and creates automation processes that work perfectly

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It has allowed me to implement a cost effective, highly configurable solution."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The most valuable feature of MSP360 Backup is its reliability."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The initial setup is very easy. It's not overly complex."

"Provides connectivity to a lot of different cloud storage solutions."

More MSP360 Backup pros

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The tool's most valuable feature is third-party application updates."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"NinjaOne's best feature is its monitoring."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The software's automation tools have solved critical deployment problems for small businesses."

More NinjaOne pros

Cons

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The product could be more user-friendly."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

More MSP360 Backup cons

"NinjaOne's pricing and user interface needs improvement."

"The graphical user interface could be improved."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"I would like to see more scripts for PowerShell commands."

"The ticketing system in NinjaOne is not the best."

"I want NinjaOne to improve the reports."

"The solution could improve by optimizing the internet connection being used."

More NinjaOne cons

Pricing and Cost Advice

"It provides a good cost savings compared to our previous cloud backup."

"Its pricing needs improvement."

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Pricing is reasonable although can be quite a large upfront cost."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

More MSP360 Backup pricing and cost advice

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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824,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

Construction Company

Financial Services Firm

Computer Software Company

17%

Retailer

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such ...

What needs improvement with NinjaOne?

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, inc...

Acronis Cyber Protect vs MSP360 Backup

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Compared 10% of the time

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Compared 8% of the time

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N-able N-central vs NinjaOne

Compared 13% of the time

Microsoft Configuration Manager vs NinjaOne

Compared 9% of the time

BigFix vs NinjaOne

Compared 5% of the time

Automox vs NinjaOne

Compared 5% of the time

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Product Reports

MSP360 Backup

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Also Known As

Cloudberry Backup

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MSP360

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne