MSP360 Backup vs NinjaOne comparison

MSP360 and NinjaOne are both solutions in the MSP Backup category. MSP360 is ranked #7, while NinjaOne is ranked #1 with an average rating of 8.5. MSP360 holds a 11.4% mindshare in MB, compared to NinjaOne’s 7.8% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

3,087 Views
494 Comparison Views

100% willing to recommend

NinjaOne

Read 25 NinjaOne reviews

9,944 Views
398 Comparison Views

95% willing to recommend

MSP360 Backup

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

MSP360 Backup and NinjaOne are competitive products in the data protection and management domain. NinjaOne holds an advantage due to its extensive features, making it appealing for complex environments.

Features: MSP360 Backup is known for its strong data protection capabilities, seamless integration, and customizable recovery solutions. NinjaOne stands out with its system management, endpoint monitoring, and automation that supports complex IT setups.

Room for Improvement: MSP360 could enhance its automation capabilities and user interface for advanced users. NinjaOne might improve its pricing transparency and simplify its deployment process for smaller enterprises.

Ease of Deployment and Customer Service: MSP360 Backup supports a simple deployment process paired with efficient support. NinjaOne, though slightly more complex to deploy, offers excellent service assistance, which is beneficial for troubleshooting.

Pricing and ROI: MSP360 Backup presents a budget-friendly cost structure, offering good ROI with low setup costs. NinjaOne, albeit more expensive, justifies the investment with its advanced features and potential long-term benefits, particularly for larger businesses.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: February 2026).

Buyer's Guide

MSP360 Backup vs. NinjaOne

February 2026

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Helped 886,468 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (56th), Cloud Backup (47th), Disaster Recovery (DR) Software (34th)

NinjaOne

Ranking in MSP Backup

1st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Network Monitoring Software (11th), Server Monitoring (3rd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (19th), Mobile Device Management (MDM) (3rd), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of April 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 11.4%, down from 15.8% compared to the previous year. The mindshare of NinjaOne is 7.8%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Mindshare Distribution
Product	Mindshare (%)
NinjaOne	7.8%
MSP360 Backup	11.4%
Other	80.8%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"The solution is easy to access and handles things efficiently."

"MSP360 Backup's most valuable feature is its backup interface."

"General ease of use and performance of the Windows version is the most valuable feature."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

More MSP360 Backup pros

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."

"The most important aspect of this tool is the security it provides our company."

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The installation is easy, it only took two minutes."

More NinjaOne pros

Cons

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The main improvement is that it should have GDPR compliance. That's the problematic point."

"The product could be more user-friendly."

"The restore time could improve. When we had an issue the restore time was lengthy."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

"The graphical user interface could be improved."

"NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The graphical user interface could be improved."

"The solution could improve by optimizing the internet connection being used."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The network monitoring needs to be improved."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

More NinjaOne cons

Pricing and Cost Advice

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It provides a good cost savings compared to our previous cloud backup."

"I rate the price of MSP360 Backup a seven out of ten."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"Its pricing needs improvement."

More MSP360 Backup pricing and cost advice

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"Its pricing is great."

"The pricing is reasonable and cheaper than ConnectWise."

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Construction Company

12%

Manufacturing Company

Comms Service Provider

Computer Software Company

10%

Financial Services Firm

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

See all answers

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N-able Cove Data Protection vs MSP360 Backup

Compared 2% of the time

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N-able N-central vs NinjaOne

Compared 3% of the time

Atera vs NinjaOne

Compared 3% of the time

WhatsUp Gold vs NinjaOne

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Product Reports

Buyer's Guide

MSP360 Backup

March 2026

Download MSP360 Backup product report

Buyer's Guide

NinjaOne

March 2026

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

StratX

Status Pros, Mitchell and Company

Buyer's Guide

MSP360 Backup vs. NinjaOne

February 2026

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