MSP360 Backup vs NinjaOne comparison

MSP360 and NinjaOne are both solutions in the MSP Backup category. MSP360 is ranked #6, while NinjaOne is ranked #1 with an average rating of 8.6. MSP360 holds a 12.1% mindshare in MB, compared to NinjaOne’s 8.1% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

4,516 Views
813 Comparison Views

100% willing to recommend

NinjaOne

Read 25 NinjaOne reviews

13,390 Views
536 Comparison Views

95% willing to recommend

MSP360 Backup

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

MSP360 Backup and NinjaOne are competitive products in the data protection and management domain. NinjaOne holds an advantage due to its extensive features, making it appealing for complex environments.

Features: MSP360 Backup is known for its strong data protection capabilities, seamless integration, and customizable recovery solutions. NinjaOne stands out with its system management, endpoint monitoring, and automation that supports complex IT setups.

Room for Improvement: MSP360 could enhance its automation capabilities and user interface for advanced users. NinjaOne might improve its pricing transparency and simplify its deployment process for smaller enterprises.

Ease of Deployment and Customer Service: MSP360 Backup supports a simple deployment process paired with efficient support. NinjaOne, though slightly more complex to deploy, offers excellent service assistance, which is beneficial for troubleshooting.

Pricing and ROI: MSP360 Backup presents a budget-friendly cost structure, offering good ROI with low setup costs. NinjaOne, albeit more expensive, justifies the investment with its advanced features and potential long-term benefits, particularly for larger businesses.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: April 2026).

Buyer's Guide

MSP360 Backup vs. NinjaOne

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

6th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (56th), Cloud Backup (44th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

1st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Network Monitoring Software (10th), Server Monitoring (2nd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (17th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of June 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 12.1%, down from 16.0% compared to the previous year. The mindshare of NinjaOne is 8.1%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Mindshare Distribution
Product	Mindshare (%)
NinjaOne	8.1%
MSP360 Backup	12.1%
Other	79.8%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Client-side encryption minimizes worries about data being captured on the back-end."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"I would recommend the solution; it's a very trustworthy solution."

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The solution is easy to access and handles things efficiently."

More MSP360 Backup pros

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"NinjaOne is a great product. It is working and it is always developing."

"The software's automation tools have solved critical deployment problems for small businesses."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most valuable feature we have found currently is probably patch management."

"Since NinjaOne was implemented, I would say it represents a huge positive change."

"The installation is easy, it only took two minutes."

More NinjaOne pros

Cons

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The graphics are looking a bit old and should be updated."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The graphics are looking a bit old and should be updated."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The main improvement is that it should have GDPR compliance. That's the problematic point."

More MSP360 Backup cons

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The ticketing system in NinjaOne is not the best."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"I would like to see more scripts for PowerShell commands."

"The one feature that I believe needs improvement is the software patching."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

More NinjaOne cons

Pricing and Cost Advice

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Its pricing needs improvement."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

More MSP360 Backup pricing and cost advice

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"We currently pay $1.20 per device on a monthly basis."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

11%

Comms Service Provider

Manufacturing Company

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

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What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

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Comparisons

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Compared 4% of the time

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Compared 4% of the time

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Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

Datto Cloud Continuity vs MSP360 Backup

Compared 2% of the time

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WhatsUp Gold vs NinjaOne

Compared 3% of the time

N-able N-central vs NinjaOne

Compared 3% of the time

Tanium vs NinjaOne

Compared 3% of the time

Kaseya 365 vs NinjaOne

Compared 2% of the time

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Product Reports

Buyer's Guide

MSP360 Backup

May 2026

Download MSP360 Backup product report

Buyer's Guide

NinjaOne

May 2026

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

StratX

Status Pros, Mitchell and Company

Buyer's Guide

MSP360 Backup vs. NinjaOne

April 2026

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