MSP360 Backup vs NinjaOne comparison

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MSP360 Backup

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Executive SummaryUpdated on Feb 8, 2026

MSP360 Backup and NinjaOne are competitive products in the data protection and management domain. NinjaOne holds an advantage due to its extensive features, making it appealing for complex environments.

Features: MSP360 Backup is known for its strong data protection capabilities, seamless integration, and customizable recovery solutions. NinjaOne stands out with its system management, endpoint monitoring, and automation that supports complex IT setups.

Room for Improvement: MSP360 could enhance its automation capabilities and user interface for advanced users. NinjaOne might improve its pricing transparency and simplify its deployment process for smaller enterprises.

Ease of Deployment and Customer Service: MSP360 Backup supports a simple deployment process paired with efficient support. NinjaOne, though slightly more complex to deploy, offers excellent service assistance, which is beneficial for troubleshooting.

Pricing and ROI: MSP360 Backup presents a budget-friendly cost structure, offering good ROI with low setup costs. NinjaOne, albeit more expensive, justifies the investment with its advanced features and potential long-term benefits, particularly for larger businesses.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: February 2026).

MSP360 Backup vs. NinjaOne

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Helped 884,266 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (58th), Cloud Backup (47th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

1st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (9th), Network Monitoring Software (21st), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (11th), Vulnerability Management (26th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of March 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 10.7%, down from 15.3% compared to the previous year. The mindshare of NinjaOne is 8.8%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Mindshare Distribution
Product	Mindshare (%)
NinjaOne	8.8%
MSP360 Backup	10.7%
Other	80.5%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The solution is easy to access and handles things efficiently."

"The solution is simple to use and easy to configure."

"General ease of use and performance of the Windows version is the most valuable feature."

"It has allowed me to implement a cost effective, highly configurable solution."

"The initial setup is very easy. It's not overly complex."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Technical support is very good."

More MSP360 Backup pros

"The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The tool's most valuable feature is third-party application updates."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"Since NinjaOne was implemented, I would say it represents a huge positive change."

"The most important aspect of this tool is the security it provides our company."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

More NinjaOne pros

Cons

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The restore time could improve. When we had an issue the restore time was lengthy."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The product could be more user-friendly."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

More MSP360 Backup cons

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The solution could improve by optimizing the internet connection being used."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"I want NinjaOne to improve the reports."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The graphical user interface could be improved."

More NinjaOne cons

Pricing and Cost Advice

"Its pricing needs improvement."

"I rate the price of MSP360 Backup a seven out of ten."

"It provides a good cost savings compared to our previous cloud backup."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

More MSP360 Backup pricing and cost advice

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"NinjaRMM uses a subscription model."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We got a pretty good deal. It was fairly affordable."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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884,266 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

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What needs improvement with NinjaOne?

Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed au...

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What is your primary use case for NinjaOne?

NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is...

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Veeam Data Cloud for Microsoft 365 vs MSP360 Backup

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Product Reports

MSP360 Backup

Download MSP360 Backup product report

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne