MSP360 Backup vs NinjaOne comparison

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MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

MSP360 Backup and NinjaOne are competitive products in the data protection and management domain. NinjaOne holds an advantage due to its extensive features, making it appealing for complex environments.

Features: MSP360 Backup is known for its strong data protection capabilities, seamless integration, and customizable recovery solutions. NinjaOne stands out with its system management, endpoint monitoring, and automation that supports complex IT setups.

Room for Improvement: MSP360 could enhance its automation capabilities and user interface for advanced users. NinjaOne might improve its pricing transparency and simplify its deployment process for smaller enterprises.

Ease of Deployment and Customer Service: MSP360 Backup supports a simple deployment process paired with efficient support. NinjaOne, though slightly more complex to deploy, offers excellent service assistance, which is beneficial for troubleshooting.

Pricing and ROI: MSP360 Backup presents a budget-friendly cost structure, offering good ROI with low setup costs. NinjaOne, albeit more expensive, justifies the investment with its advanced features and potential long-term benefits, particularly for larger businesses.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: February 2026).

MSP360 Backup vs. NinjaOne

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Helped 882,606 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

8th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (60th), Cloud Backup (47th), Disaster Recovery (DR) Software (33rd)

NinjaOne

Ranking in MSP Backup

2nd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (22nd), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (12th), Vulnerability Management (29th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of February 2026, in the MSP Backup category, the mindshare of MSP360 Backup is 10.4%, down from 15.6% compared to the previous year. The mindshare of NinjaOne is 9.1%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Market Share Distribution
Product	Market Share (%)
NinjaOne	9.1%
MSP360 Backup	10.4%
Other	80.5%

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"MSP360 Backup's most valuable feature is its backup interface."

"Technical support is very good."

"Provides connectivity to a lot of different cloud storage solutions."

"The solution is simple to use and easy to configure."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The most valuable feature of MSP360 Backup is its reliability."

More MSP360 Backup pros

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The most valuable feature we have found currently is probably patch management."

"NinjaOne's best feature is its monitoring."

"Good at managing updates and for remote support."

More NinjaOne pros

Cons

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The product could be more user-friendly."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The solution's pricing is very high."

"The graphics are looking a bit old and should be updated."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"I want NinjaOne to improve the reports."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"NinjaOne's reporting module is cumbersome."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The network monitoring needs to be improved."

"NinjaOne's pricing and user interface needs improvement."

More NinjaOne cons

Pricing and Cost Advice

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

"I rate the price of MSP360 Backup a seven out of ten."

"It provides a good cost savings compared to our previous cloud backup."

"Its pricing needs improvement."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"Its pricing is great."

"We got a pretty good deal. It was fairly affordable."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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882,606 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Construction Company

Computer Software Company

12%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	3

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

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What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

Comparisons

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Compared 6% of the time

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Compared 6% of the time

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Compared 4% of the time

Comet Backup vs MSP360 Backup

Compared 3% of the time

Arq Backup vs MSP360 Backup

Compared 3% of the time

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Compared 4% of the time

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Product Reports

MSP360 Backup

Download MSP360 Backup product report

Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne