MSP360 Backup vs N-able Cove Data Protection comparison

MSP360 and N-able are both solutions in the Cloud Backup category. MSP360 is ranked #42 with an average rating of 7.0, while N-able is ranked #16 with an average rating of 8.7. MSP360 holds a 0.8% mindshare in CB, compared to N-able’s 2.6% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 94% of N-able users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

972 Views
776 Comparison Views

100% willing to recommend

N-able Cove Data Protection

Read 21 N-able Cove Data Protection reviews

3,828 Views
2,319 Comparison Views

94% willing to recommend

MSP360 Backup

N-able Cove Data Protection

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

MSP360 Backup and N-able Cove Data Protection are two leading products in the data backup and protection market. N-able Cove Data Protection seems to have the upper hand for its advanced features, making it worth the higher price according to user reviews.

Features: MSP360 Backup offers valuable features such as ease of use, reliable backup and restore functionality, and flexible options for cloud storage integrations. N-able Cove Data Protection stands out with its advanced automation, extensive security measures, and comprehensive backup options.

Room for Improvement: MSP360 Backup could benefit from more advanced reporting tools, better performance with larger datasets, and expanded integration options. N-able Cove Data Protection needs a more intuitive setup process, improved integration with third-party services, and a streamlined user interface.

Ease of Deployment and Customer Service: MSP360 Backup is praised for its straightforward deployment and responsive customer service. N-able Cove Data Protection faces criticism for a more complex deployment but receives high marks for their customer support once in operation.

Pricing and ROI: MSP360 Backup is considered cost-effective and offers good ROI, with lower setup costs. N-able Cove Data Protection has higher initial costs, but its extensive features justify the expenditure, delivering a strong ROI despite the more significant investment.

To learn more, read our detailed MSP360 Backup vs. N-able Cove Data Protection Report (Updated: January 2025).

Buyer's Guide

MSP360 Backup vs. N-able Cove Data Protection

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

56th

Ranking in Cloud Backup

42nd

Ranking in MSP Backup

3rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (27th)

N-able Cove Data Protection

Ranking in Backup and Recovery

24th

Ranking in Cloud Backup

16th

Ranking in MSP Backup

2nd

Average Rating

9.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

SaaS Backup (8th)

Mindshare comparison

As of January 2025, in the Cloud Backup category, the mindshare of MSP360 Backup is 0.8%, down from 1.0% compared to the previous year. The mindshare of N-able Cove Data Protection is 2.6%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Jack Henson

Owner at Henson Business Products

Allows us to back up workstations and servers, and saved us time when checking endpoints and the viability of backups

I have some issues with the agent failing on workstations. I've had to completely uninstall several of them, delete everything, and start over to get them to work. That's been the biggest source of my problems recently. The problem is that when we delete one, we lose the backup. Consequently, it means we're without a backup unless we have a local copy. When we delete the agent, there's the problem of how to go back and restore it. I haven't had to deal with it yet, because I haven't had a failure that occurred while I was doing that. I had a workstation that started failing, and we couldn't get the services to run. I don't know what caused it. I had to reinstall the agent, which didn't work. I had to go into the machine and delete everything and load another agent onto it. Once I did that, I was able to make it work, but 90% of the time I never have an issue. During the other 10% of the time when I have a problem, it's a mess. The ability to recover to a different workstation or a different data point is a little bit clumsy. It could use some work.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"General ease of use and performance of the Windows version is the most valuable feature."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Technical support is very good."

"The solution is easy to access and handles things efficiently."

"The most valuable feature of MSP360 Backup is its reliability."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It has allowed me to implement a cost effective, highly configurable solution."

More MSP360 Backup pros

"The product is simple to use and manage. The customers have access to verify the backups."

"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."

"The ease of use and the console are great."

"For starters, this is one of few databases that allow us to backup MySQL databases, most others only support Microsoft SQL. This solution also has a very user-friendly interface accessed through a web browser. Additionally, backups can be easily configured through N-able Backup."

"The most valuables feature is the alerts and monitoring that catches the failed backups."

"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."

"The initial setup of N-able Cove Data Protection was very easy."

"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."

More N-able Cove Data Protection pros

Cons

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The solution's pricing is very high."

"The product could be more user-friendly."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

More MSP360 Backup cons

"We don't use the solution’s automated recovery testing because SolarWinds made me cross. When they released it, I went, "Oh, well, that's quite good." Because if you use the system, then it supposedly spins up, and on the portal, it gives you a screenshot of the booted device. So, I phoned up, and I said, "Oh, that's really quite cool. How much is that?" They said, "No, no, no. It's all included in your license." I went, "Okay then," and went and deployed it on about half the fleet. One of the options that our customers have is they can pay us a small amount every month for us to test the recovery just to prove that it's viable, and I thought, "Well, this will do that for us. Nice." Then, in the next invoice, we got a charge for it. While It was not a huge amount, I took offense at the fact that we were told that it would be a no extra cost option that was part of our license, but it turns out that it's chargeable. Therefore, we haven't used it since."

"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."

"For the MSP side, they could have more of a "security user" that can go in and only see certain clients. If you give somebody access as a technician, they can see all the clients."

"The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options."

"A disaster recovery console would be an improvement for the product."

"The only area that needs improvement is that it is a little bit difficult when you get into virtual machines. The initial deployment of Cove is a little tedious, not for standard machines, but when you get into specialty stuff, like Hyper-V."

"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."

"Integration with a hybrid cloud is something that I found complicated."

More N-able Cove Data Protection cons

Pricing and Cost Advice

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It provides a good cost savings compared to our previous cloud backup."

"Pricing is reasonable although can be quite a large upfront cost."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

More MSP360 Backup pricing and cost advice

"The cost is around ten dollars per workstation a month and that includes a certain amount of data."

"The pricing of SolarWinds seems to be fair compared to the rest of the industry."

"The pricing is very competitive and it's well worth the price."

"The price isn't extreme, but I'd love to pay less."

"Cove only takes the data you have on the physical server. I can back that up for long periods of time, and I don't accrue high charges to have the data in the cloud. It stays at one rate. This allows me to forecast payment for the next one or two years and show clients their estimated growth."

"When you have a device/appliance on the site quite a lot of the other enterprise class backup people insist that you have their appliance, which is frankly offensively expensive. Because when you pry the top off, it's just a standard 19-inch tin box with a standard Intel I5 in it, some RAM, and a hard drive. Then, you go, "Why have they just charged me 5,500 quid for a box, which I could have probably build for under 500." Whereas, with the SolarWinds product, they don't have that. The backup appliances that we have onsite are just plain cooking PCs. We can build our own machines, which is reflected in the price that we can offer a customer."

"The only option I would like to see is an adjustable scale. Right now we have 250 seats and we're not using all of them. It would be nice to be able to save that little bit of money by being able to buy just what we need."

"The pricing, for now, is good. The package that they gave us recently is pretty good. It depends on how many clients you have, and you pay for certain terabytes per license. These terabytes, if not used, are pooled together."

More N-able Cove Data Protection pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

Construction Company

Financial Services Firm

Computer Software Company

21%

Educational Organization

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What do you like most about N-able Backup?

The initial setup of N-able Cove Data Protection was very easy.

See all answers

What is your experience regarding pricing and costs for N-able Backup?

The pricing is affordable. N-able Cove Data Protection has a direct-to-cloud architecture, but it also allows saving backups locally without extra storage costs.

See all answers

What needs improvement with N-able Backup?

There aren’t any challenges. Regarding the additional features, Cove is limited to disaster recovery with Azure. It would be great to make disaster recovery compatible with AWS.

See all answers

Comparisons

Acronis Cyber Protect vs MSP360 Backup

Compared 36% of the time

Veeam Data Platform vs MSP360 Backup

Compared 26% of the time

BDRSuite Backup & Replication vs MSP360 Backup

Compared 11% of the time

NinjaOne vs MSP360 Backup

Compared 11% of the time

More MSP360 Backup Competitors

Veeam Data Platform vs N-able Cove Data Protection

Compared 16% of the time

Acronis Cyber Protect vs N-able Cove Data Protection

Compared 15% of the time

Veeam Backup for Microsoft 365 vs N-able Cove Data Protection

Compared 9% of the time

Azure Backup vs N-able Cove Data Protection

Compared 6% of the time

More N-able Cove Data Protection Competitors

Product Reports

Buyer's Guide

MSP360 Backup

January 2025

Download MSP360 Backup product report

Buyer's Guide

N-able Cove Data Protection

January 2025

Download N-able Cove Data Protection product report

Also Known As

Cloudberry Backup

N-able Backup, SolarWinds Backup, SolarWinds MSP Backup & Recovery, SolarWinds MSP Backup

Learn More

MSP360

N-able

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

Cove Data Protection, from N-able, is a comprehensive solution designed to safeguard critical business data. It offers a range of features including backup and recovery, disaster recovery, and endpoint protection. With automated backups and flexible scheduling options, it ensures data is protected and easily recoverable.

The solution also includes advanced security measures such as encryption and ransomware detection to prevent unauthorized access and data breaches. Cove Data Protection provides seamless integration with various platforms and offers centralized management for efficient monitoring and control.

With its user-friendly interface and robust capabilities, Cove Data Protection is an ideal choice for businesses seeking reliable data protection.

Sample Customers

StratX

Computer Depot, Leading Edge Computers, IT Logic Australia

Buyer's Guide

MSP360 Backup vs. N-able Cove Data Protection

January 2025

Free Report: MSP360 Backup vs. N-able Cove Data Protection

Find out what your peers are saying about MSP360 Backup vs. N-able Cove Data Protection and other solutions. Updated: January 2025.

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