Acronis Cyber Protect vs MSP360 Backup comparison

"The user interface (UI) is easy to use."

"The pricing is fine."

"One of its most valuable aspects is its user-friendly interface."

"The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature."

"One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration."

"The most valuable feature is its ability to back up and recover our production environment from ransomware."

"In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of ten for that."

"Our customers can backup to local storage and they can back up or replicate to the cloud."

"It has allowed me to implement a cost effective, highly configurable solution."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Provides connectivity to a lot of different cloud storage solutions."

"MSP360 Backup's most valuable feature is its backup interface."

"The most valuable feature of MSP360 Backup is its reliability."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The solution is easy to access and handles things efficiently."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It does not delete locked files."

"In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule."

"The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

"It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."

"Currently, there is no option to use the tape drives again as a backup repository for the cloud deployment."

"When I first started using Acronis, I found it a little bit confusing when it came to the configuration."

"If we could have a mass deployment option using Acronis, that would be helpful."

"If I could create a protected image backup on a computer partition that just would be just for the image backup; and only the program could access it to prevent viruses from getting into it. That would be very, very good."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The graphics are looking a bit old and should be updated."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The restore time could improve. When we had an issue the restore time was lengthy."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The pricing is significantly higher than it was last year, which is understandable since they have introduced new technology, such as transitioning from backup to cybersecurity."

"The tool is cheap compared to other products."

"I think that the prices of the product go up every year. If one is extremely expensive and ten is absolutely cheap, I rate the product price as six."

"The current subscription model of Acronis Backup compared to other backup solutions is not costly."

"The pricing is comparable to the newest solution available on the market, Altaro."

"We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

"When it comes to elements like cost, I think it is the only backup solution which has perpetual licenses, whereby you buy the license once and for all."

"​I like the pricing​, and that it is easy to use and has performed well. ​"

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"Its pricing needs improvement."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."