Acronis Cyber Protect vs MSP360 Backup comparison

"I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."

"The administration is pretty flexible in terms of defining a multi-tenant type of setup."

"Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR)."

"Centralized management is valuable to us."

"Some of the most valuable features are recovery, protection against malware, and software management. I am happy with the dashboards and user interface."

"The solution is exceptional for desktop backup."

"The most valuable feature is the extra protection, especially for the backup."

"The setup is very easy."

"MSP360 Backup's most valuable feature is its backup interface."

"General ease of use and performance of the Windows version is the most valuable feature."

"The initial setup is very easy. It's not overly complex."

"Technical support is very good."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The solution is simple to use and easy to configure."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The solution is easy to access and handles things efficiently."

"There are some limitations to the backup."

"We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself."

"The support takes too much time to respond to callbacks."

"​It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc."

"There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned."

"I would like to see better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice."

"It does not delete locked files."

"Acronis Cyber Protect could be more affordable, especially for us in South America. It is important to review the cost for different countries."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The product could be more user-friendly."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The graphics are looking a bit old and should be updated."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"It is a low-cost solution."

"Our licenses come with a one-time yearly subscription fee."

"You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated."

"You don't have to pay for licenses. You can pay per gig per month. It is pretty reasonable, especially when you do it per gig."

"The price of the solution is reasonable."

"I would say that at the pricepoint that it's at, it's definitely worth the money."

"The pricing is comparable to the newest solution available on the market, Altaro."

"The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

"Its pricing needs improvement."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"It provides a good cost savings compared to our previous cloud backup."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."