Acronis Cyber Protect vs MSP360 Backup comparison

"The administration is pretty flexible in terms of defining a multi-tenant type of setup."

"The main reasons that our customers like Acronis are that it is very strong and easy to use."

"i use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space."

"I've reimaged servers and been back up and running in exactly no time with the completely new hardware."

"Our customers can backup to local storage and they can back up or replicate to the cloud."

"Acronis Backup is easy to use."

"One of its most valuable aspects is its user-friendly interface."

"If you need to recover, it's the best recovery software I've ever used and I've been in this business for over 30 years. Plug a disc in and tell it to recover this machine and it's done. You walk away from it and it's done. Reboot it and it's perfect."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The most valuable feature of MSP360 Backup is its reliability."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The solution is easy to access and handles things efficiently."

"It would be nice to have it on the cloud platform without using third-party equipment."

"Their support process can be quite lengthy...This is an area that needs improvement."

"A little bit more integration would be good. It should support broader platforms."

"If there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive..."

"The support takes too much time to respond to callbacks. Calls are often scheduled around four to five PM and tend to occur with a two-hour delay each time."

"The dashboards for digital operations can be improved."

"When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking."

"We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The solution's pricing is very high."

"The graphics are looking a bit old and should be updated."

"Acronis Cyber Protect's pricing is reasonable."

"There are monthly fees to use Acronis Backup."

"We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

"We use the free version that provides very basic functionalities."

"There is a license required to use this solution and it is inexpensive. However, it is an old license."

"When it comes to elements like cost, I think it is the only backup solution which has perpetual licenses, whereby you buy the license once and for all."

"Doing what this is capable of doing, the cost of it is in line."

"The license is a perpetual license. The cost is an area for improvement."

"It provides a good cost savings compared to our previous cloud backup."

"Its pricing needs improvement."

"We have a very good return on investment."

"The solution is expensive."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."