Acronis Cyber Protect vs MSP360 Backup comparison

"The NASDAQ level CFS level backup is the feature I find most beneficial for our data protection strategy."

"The solution is exceptional for desktop backup."

"It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive."

"Acronis has a very rich functionality."

"The most valuable features of Acronis Backup are cloning and many other capabilities. For example, you are able to clone the whole operating system and drive. Additionally, the solution is a complete package."

"Since the last version, everything has been improved."

"It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. It is very user friendly, and it also has good security features with low-level encryption and data encryption."

"The most valuable feature of Acronis Backup is the data recovery and restoration details."

"The most valuable feature of MSP360 Backup is its reliability."

"Technical support is very good."

"The initial setup is very easy. It's not overly complex."

"The solution is easy to access and handles things efficiently."

"Provides connectivity to a lot of different cloud storage solutions."

"It has allowed me to implement a cost effective, highly configurable solution."

"General ease of use and performance of the Windows version is the most valuable feature."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

"It would be nice to have it on the cloud platform without using third-party equipment."

"The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."

"The replication part and failover are areas in which improvements are required."

"The UI performance can be slow at times, especially when handling operations like checking backup status or initiating a restore. The response time for these actions could be improved."

"One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup."

"Acronis Backup isn't scalable at all."

"I would like to have more hardware space. It would make it better. I would like to have two more terabytes."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The graphics are looking a bit old and should be updated."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The product could be more user-friendly."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"Pricing is what it is. I don't shop around once I find a good solution. I insist they maintain ongoing support year after year for updates and tech support."

"The price of Acronis Backup could be reduced, it is expensive."

"We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

"I would rate the solution’s pricing an eight out of ten. The tool’s subscription is yearly."

"Our licensing fees are on a yearly basis."

"​I like the pricing​, and that it is easy to use and has performed well. ​"

"Licensing fees are billed annually and there are no extra charges."

"The current subscription model of Acronis Backup compared to other backup solutions is not costly."

"We have a very good return on investment."

"Its pricing needs improvement."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"I rate the price of MSP360 Backup a seven out of ten."

"The solution is expensive."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Pricing is reasonable although can be quite a large upfront cost."