Acronis Cyber Protect vs MSP360 Backup comparison

"Since the last version, everything has been improved."

"The setup is very easy."

"The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up."

"Universal Restore is valuable to us."

"From my perspective, the most valuable features in Acronis Cyber Protect include ransomware protection and antivirus. These features not only add significant value but also play a crucial role in closing deals. When selling backup for Microsoft 365, these security features, like ransomware protection and antivirus, serve as a starting point to offer backup and protection."

"The administration is pretty flexible in terms of defining a multi-tenant type of setup."

"I recommend this solution every chance I get, including for personal use."

"The solution has all the features I need and user friendly."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The most valuable feature of MSP360 Backup is its reliability."

"The solution is easy to access and handles things efficiently."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"General ease of use and performance of the Windows version is the most valuable feature."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."

"It does not delete locked files."

"Acronis Backup isn't scalable at all."

"Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively."

"I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there."

"The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures."

"The solution could be better if some of the features were more in-depth."

"This is not a feature-rich solution."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The solution's pricing is very high."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The product could be more user-friendly."

"The restore time could improve. When we had an issue the restore time was lengthy."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"There is a license required to use this solution and it is inexpensive. However, it is an old license."

"The price is reasonable."

"There are monthly fees to use Acronis Backup."

"The tool's subscription costs are monthly. The product's pricing is fair."

"The pricing is comparable to the newest solution available on the market, Altaro."

"This is an affordable product and fits within our customers' budgets."

"We use the free version that provides very basic functionalities."

"Our licensing fees are on a yearly basis."

"We have a very good return on investment."

"Pricing is reasonable although can be quite a large upfront cost."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

"Its pricing needs improvement."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."