BackupAssist vs MSP360 Backup comparison

BackupAssist and MSP360 are both solutions in the MSP Backup category. BackupAssist is ranked #12, while MSP360 is ranked #3 with an average rating of 7.3. BackupAssist holds a 2.0% mindshare in MB, compared to MSP360’s 18.9% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

37 Views
25 Comparison Views

100% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

414 Views
329 Comparison Views

100% willing to recommend

BackupAssist

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

BackupAssist and MSP360 Backup are two well-regarded backup solutions. BackupAssist is favored for its pricing and customer support, while MSP360 Backup stands out for its comprehensive feature set.

Features: BackupAssist is known for its simplicity, seamless integration with Windows environments, and robust local backup options. MSP360 Backup offers extensive cloud support, cross-platform capabilities, and higher flexibility.

Room for Improvement: BackupAssist could improve cloud backup support, real-time monitoring, and reporting tools. MSP360 Backup needs better technical support response times, a more intuitive scheduling system, and improved usability.

Ease of Deployment and Customer Service: BackupAssist is praised for easy deployment, especially in Windows-centric setups, and high-quality customer service. MSP360 Backup has a decent deployment process but can be complex due to extensive features and has slightly lower-rated customer service.

Pricing and ROI: BackupAssist has an affordable pricing structure and quick ROI, ideal for smaller to mid-sized organizations. MSP360 Backup has a higher initial cost but provides long-term value with its extensive features and scalability potential.

To learn more, read our detailed BackupAssist vs. MSP360 Backup Report (Updated: October 2024).

Buyer's Guide

BackupAssist vs. MSP360 Backup

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

64th

Ranking in MSP Backup

12th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

53rd

Ranking in MSP Backup

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Cloud Backup (35th), Disaster Recovery (DR) Software (26th)

Mindshare comparison

As of November 2024, in the MSP Backup category, the mindshare of BackupAssist is 2.0%, down from 2.0% compared to the previous year. The mindshare of MSP360 Backup is 18.9%, down from 37.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I have found that the backups are usually very successful."

"The initial setup is very easy. It's not overly complex."

"The solution is simple to use and easy to configure."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"Technical support is very good."

"General ease of use and performance of the Windows version is the most valuable feature."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The solution is easy to access and handles things efficiently."

"Client-side encryption minimizes worries about data being captured on the back-end."

More MSP360 Backup pros

Cons

"It stopped doing my backups after I did the last update on it."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"In the future I would like to see more support for Linux."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The solution's pricing is very high."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

Pricing and Cost Advice

"The product pricing here in Zimbabwe is good, I cannot complain."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"I rate the price of MSP360 Backup a seven out of ten."

"Pricing is reasonable although can be quite a large upfront cost."

"Its pricing needs improvement."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"We have a very good return on investment."

"The solution is expensive."

More MSP360 Backup pricing and cost advice

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

17%

Construction Company

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

Comparisons

Veeam Data Platform vs BackupAssist

Compared 57% of the time

Acronis Cyber Protect vs BackupAssist

Compared 43% of the time

More BackupAssist Competitors

Acronis Cyber Protect vs MSP360 Backup

Compared 29% of the time

Veeam Data Platform vs MSP360 Backup

Compared 28% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 12% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

BDRSuite Backup & Replication vs MSP360 Backup

Compared 8% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

BackupAssist

November 2024

Download BackupAssist product report

Buyer's Guide

MSP360 Backup

November 2024

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

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BackupAssist

MSP360

Overview

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

StratX

Buyer's Guide

BackupAssist vs. MSP360 Backup

October 2024

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