Unemployed - previously IT Account Manager at a retailer with 10,001+ employees
Real User
2022-03-24T17:13:54Z
Mar 24, 2022
As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level. Based on my 28 years of experience in this business, Datto was the very best at taking care of its partners. As you achieved different tiers, you were rewarded—it could be a nice dinner for your team, or it could be a deeper discount on the charge per month for the backup. They were always very effective at enticing or enhancing and bringing on new offers to keep their partners growing.
Member of the Board of Advisors at Envite.us at a tech vendor with 11-50 employees
Real User
2021-01-27T08:11:47Z
Jan 27, 2021
I don't directly deal with billing or licensing. My understanding is it's comparable to what is on the market, however, I couldn't say what the exact numbers are.
Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.
I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price.
As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level. Based on my 28 years of experience in this business, Datto was the very best at taking care of its partners. As you achieved different tiers, you were rewarded—it could be a nice dinner for your team, or it could be a deeper discount on the charge per month for the backup. They were always very effective at enticing or enhancing and bringing on new offers to keep their partners growing.
I don't directly deal with billing or licensing. My understanding is it's comparable to what is on the market, however, I couldn't say what the exact numbers are.