Try our new research platform with insights from 80,000+ expert users
reviewer1357056 - PeerSpot reviewer
Technical Presales - Server & Storage at a computer software company with 51-200 employees
Real User
Good security, user friendly, and simple buying options and deployments
Pros and Cons
  • "It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. It is very user friendly, and it also has good security features with low-level encryption and data encryption."
  • "They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement."

What is most valuable?

It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. 

It is very user friendly, and it also has good security features with low-level encryption and data encryption.

What needs improvement?

They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.

For how long have I used the solution?

We have started selling Acronis solutions six or seven months ago. 

What do I think about the stability of the solution?

It is stable and scalable. We have not had any complaints from the customers.

Buyer's Guide
Acronis Cyber Protect
December 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I am yet to explore it in terms of scalability in the enterprise environment. It is mostly being used in small companies.

How are customer service and support?

I have not yet contacted them.

How was the initial setup?

It is quite simple to deploy. I have my own team for its maintenance. There are four or five qualified engineers.

What's my experience with pricing, setup cost, and licensing?

It is very cost-effective for the SMB segment, especially for start-ups and smaller environments. It is cost-effective for on-premises and on-cloud deployments in such environments.

What other advice do I have?

We have recently started to sell Acronis solutions. We have been helping customers to understand what Acronis is all about. We give demos to our customers, and customers are quite happy with the demo and cost of Acronis. Overall, it is a good product. 

I would recommend this solution for smaller environments. It is mostly being used in small companies. Enterprise customers also usually use it for small projects. I haven't explored it for customers with a really big environment. For big enterprise customers, there are other solutions, like Veritas NetBackup, that provide scalability and support for big infrastructures. 

I would rate Acronis Backup an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Vendor
My data is safely stored away from my company in case of any disaster.

What is most valuable?

Backup is the most important, i.e. backing up my data.

How has it helped my organization?

It gives us peace of mind, knowing that my data is safely stored away from my company in case of any disaster.

What needs improvement?

It works pretty good as it is.

What do I think about the stability of the solution?

We have never experienced stability issues.

What do I think about the scalability of the solution?

Scalability is impressive, it should take care of us far into the future.

How are customer service and technical support?

I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue was resolved before we terminated the call.

Which solution did I use previously and why did I switch?

We have just used local backups and not cloud backups, in the past.

How was the initial setup?

The setup was fairly straightforward. It's a little bit beyond a casual user, some technical expertise was required, but it went fine.

Which other solutions did I evaluate?

I did not. This product was recommended to me. I tried it and investigated it. I found that it suited our needs at a reasonable cost.

What other advice do I have?

It depends on what you're going to use it for.

This solution fulfills all of our needs. Its reporting features work flawlessly and it does everything that it's supposed to do once it's setup, without maintenance or any additional time. It just works.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Acronis Cyber Protect
December 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Georgi Dukov - PeerSpot reviewer
Head of Security Solutions department at TechnoLogica EAD
Real User
Functionally rich automatic backup solution with testing
Pros and Cons
  • "Acronis has a very rich functionality."
  • "I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."

What is our primary use case?

Our organization is the regional seller for Acronis. Our customers are looking to backup part of their infrastructure (virtual servers) and database.

What is most valuable?

Acronis has a very rich functionality.

What needs improvement?

I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.

For how long have I used the solution?

I have been working with this solution for a little over one year.

What do I think about the stability of the solution?

it has been very stable over the past year. We have not seen any issues and it is very easy to test backups.

What do I think about the scalability of the solution?

Our customers are impressed with the scalability and richness of the different functions. We have only used twenty to thirty percent of what could be used.

How was the initial setup?

The initial setup was straightforward and had clear, well defined infrastructure virtualization. For our most recent project, we were allotted three months for the setup and were able to complete it in one.

What other advice do I have?

If you are looking for specific functions and/or automatic backup with testing, definitely look into Acronis. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1381935 - PeerSpot reviewer
IT Manager at a tech services company with 1-10 employees
Reseller
Restore point gives us what we need at the time we need it
Pros and Cons
  • "One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device."
  • "For smaller companies it's a little more challenging to maintain."

What is most valuable?

One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device. 

Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one price is much better than other solutions where the price depends on the amount of the data being backed up.

The speed of the backup solution depends a lot on the speed being deployed on the customer side. For some customers, Acronis is a much better solution.

What needs improvement?

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers.

So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution.

Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement.

When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.

For how long have I used the solution?

I have been using Acronis Backup for at least eight months.

What do I think about the stability of the solution?

The stability is nice. It's good. I love it.

What do I think about the scalability of the solution?

I like Acronis Backup's scalability. It is very easy. Acronis gives you a lot of options.

How are customer service and technical support?

Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had any problem.

How was the initial setup?

The initial setup is straightforward. You just deploy the program and the setup. Then you just have to specify what you need to backup with the schedule that you want. That's it.

What other advice do I have?

On a scale of one to ten I would give Acronis Backup a nine.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Solution Consultant at HGC Global Communications Limited
Consultant
A full software service product with quick deployment but lacking in technical support
Pros and Cons
  • "This is a full software so deployment time is very quick."
  • "No technical support and minimal documentation."

What is our primary use case?

I'm a solutions consultant and we're a customer of Acronis. 

What is most valuable?

The most valuable feature of the solution for me is that it's a full software as a service product so deployment time will be very quick.

What needs improvement?

We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference. 

For how long have I used the solution?

I've been using a trial version of the product for two months. 

What do I think about the stability of the solution?

It's a stable solution. 

What do I think about the scalability of the solution?

The scalability of the product is fine. It's a cloud product so you just purchase online. For now, I'm the only one in the company using the solution. Once testing is complete that will change.

How was the initial setup?

I'm using the software as a service, so there's no installation.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user449823 - PeerSpot reviewer
Director at PeerSpot
Real User
Does its job very well and has interesting capabilities
Pros and Cons
  • "It actually does its job very well and has interesting capabilities, but it has the most awful interface."
  • "The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult."

What is our primary use case?

We implement Acronis for our clients and we also use it internally. 

What is most valuable?

It actually does its job very well and has interesting capabilities, but it has the most awful interface. 

It's like there hasn't been any clear thought of linking process to the interface model. It's a very frustrating product but what it does, it does well, which is why even for all of those reasons we still standardize on it as our preferred backup solution. But it drives us mad. 

What needs improvement?

I'll be completely honest, it's a very annoying product.

The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

For how long have I used the solution?

We have been using Acronis Backup for a few years now. 

What do I think about the stability of the solution?

It's stable. 

What do I think about the scalability of the solution?

It's scalable. We have around ten to fifteen users. The users are a combination of end-users and admins. 

How are customer service and technical support?

Their technical support is excellent.

How was the initial setup?

The initial setup is slightly complex because the interface design is poor. So certainly, we've often had to scrap our strategies and go back and redo them. I would say that it's slightly complex to get to what you want.

You have to recognize that you might have to go and do it again once or twice until you get it working exactly the way you want it to work.

What other advice do I have?

I would recommend it, but warn people new to it, to be aware that they might well be a bit frustrated at first.

I would rate Acronis Backup an eight out of ten. It's one of those products that probably needs an overhaul because it's kind of evolved over time and sometimes when you evolve things, you end up in a hole. It's probably about time for them to sit back and realize that they've made all this functionality and made all these changes so they should go back. 

Also, managing the product is difficult. As a partner, it's difficult to manage our end-user clients because there's no single dashboard where we can go and see our clients and manage them individually. You have to set up an individual setup for each client, which is a bit frustrating.

I would like to see improvements for people that are probably doing an MSP type of approach, managed service providers so that they had a much simpler way to view their end-user situations.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
PeerSpot user
Technical Sales Advisor/Deploy Agent at a tech services company
Real User
We use it to backup images and files.

What is most valuable?

  • We can connect to the Acronis Cloud
  • The console is user-friendly
  • You can backup image and files
  • The domain controllers are very effective

How has it helped my organization?

I have major clients who use this solution: A university, a bank, and one mid-size client. Recently, I needed to recover all of the accounting data on the database. All of their networks were infected with Ransomware. Fortunately, all of their backups were up to date and the recovery went OK. Part of what helped me optimize the storage space was deduplication, encryption, and compression.

What needs improvement?

The online support fluctuates between being very fast or very slow.

For how long have I used the solution?

I have been using this solution for seven years.  

What was my experience with deployment of the solution?

There were no deployment issues when deploying with Microsoft. But it was not as fast when deploying with Oracle.

What do I think about the scalability of the solution?

There were some scalability issues. When using the Oracle database, the transfer rate to SAN with optical fiber channels was very slow. It doesn't matter than we were only backing up files.  

How are customer service and technical support?

Customer service can open a ticket for you, but it could be several days before you hear back from them.

Which solution did I use previously and why did I switch?

I did not use a previous solution.

What's my experience with pricing, setup cost, and licensing?

It is important that you don't only consider the price. Being able to retrieve missing DB or AD data is much more important than the price.

What other advice do I have?

 I have a YouTube channel with many videos that can help you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Sales Advisor/Deploy Agent at a tech services company
Real User
I ​can make a complete image of an operating system and its applications.

What is most valuable?

I can make a complete image of an operating system and its applications, then reduce the time to resolve a trouble, or deploy it again to another Windows system on the same or a different piece of hardware.

How has it helped my organization?

The deployment of operating systems to new or repaired systems is much faster than before. The strongest enhancement for us is that we have sped up our response to our users.

What needs improvement?

Adding a physical storage appliance would be very good, as would the placement of massive HDD to generate the boot CD. It would nice if it was more accessible and enlarging the option to not have an agent such as on hypervisors, VMware, and others. This would mean we could avoid installing an agent on the virtual machines.

For how long have I used the solution?

I used the Advanced Server and VMware Server for around two years, and Advanced Workstation for one year.

What was my experience with deployment of the solution?

When we would perform a restore and inject the drivers, sometimes the OS would restart.

What do I think about the stability of the solution?

The stability could be compromised if there's no program or scheduling of Windows updates. Without these, you may generate poor or incorrect Acronis system.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

We upgraded from Acronis 7 as we upgraded the systems from Windows 2000 and XP to Windows 7 and Server 2008.

How was the initial setup?

It was straightforward as the the admin control was easy to understand when performing the install.

What about the implementation team?

I performed the install myself.

What was our ROI?

I have been able to recover all my costs associated with the installation.

Which other solutions did I evaluate?

  • Veritas
  • Arcserve

What other advice do I have?

It's not complex but it is necessary that IT or the user has definite idea of what they want from backup system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.