I have used it on a virtual server, as a backup server.
IT Operation Infrastructure Virtualization Specialist at a energy/utilities company with 1,001-5,000 employees
A very fast and reliable backup, which requires less management, but could support more types of storage
Pros and Cons
- "It is a very fast and reliable backup, which requires less management and restores quickly."
- "The user interface (UI) is easy to use."
- "It is fast and easy for an image-based backup across all platforms."
- "It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc."
What is our primary use case?
How has it helped my organization?
I do not worry that the backups are not running, or panic when a storm is coming through. It is a very fast and reliable backup, which requires less management and restores quickly.
What is most valuable?
It is fast and easy for an image-based backup across all platforms. The user interface (UI) is easy to use. We have a large virtualization infrastructure. Image backup is very important to us.
What needs improvement?
It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc. Veeam backup is integrated with many storage producers, but Acronis does not integrate that much.
Buyer's Guide
Acronis Cyber Protect
March 2025
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Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
839,319 professionals have used our research since 2012.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
Not yet.
How are customer service and support?
I would rate the technical support as a nine out of 10.
Which solution did I use previously and why did I switch?
Previously, I have used many different solutions. Now, I am using Veeam and Acronis.
How was the initial setup?
The setup is straightforward.
Which other solutions did I evaluate?
We evaluated the VMware backup solution, Acronis, Symantec, and Veeam. However, we are now using both Acronis and Veeam.
What other advice do I have?
I would advise this product for the use of backup systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical Sales Advisor/Deploy Agent at a tech services company
We use it to backup images and files.
What is most valuable?
- We can connect to the Acronis Cloud
- The console is user-friendly
- You can backup image and files
- The domain controllers are very effective
How has it helped my organization?
I have major clients who use this solution: A university, a bank, and one mid-size client. Recently, I needed to recover all of the accounting data on the database. All of their networks were infected with Ransomware. Fortunately, all of their backups were up to date and the recovery went OK. Part of what helped me optimize the storage space was deduplication, encryption, and compression.
What needs improvement?
The online support fluctuates between being very fast or very slow.
For how long have I used the solution?
I have been using this solution for seven years.
What was my experience with deployment of the solution?
There were no deployment issues when deploying with Microsoft. But it was not as fast when deploying with Oracle.
What do I think about the scalability of the solution?
There were some scalability issues. When using the Oracle database, the transfer rate to SAN with optical fiber channels was very slow. It doesn't matter than we were only backing up files.
How are customer service and technical support?
Customer service can open a ticket for you, but it could be several days before you hear back from them.
Which solution did I use previously and why did I switch?
I did not use a previous solution.
What's my experience with pricing, setup cost, and licensing?
It is important that you don't only consider the price. Being able to retrieve missing DB or AD data is much more important than the price.
What other advice do I have?
I have a YouTube channel with many videos that can help you.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Acronis Cyber Protect
March 2025
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Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
839,319 professionals have used our research since 2012.
Desktop Support Manager at a government with 51-200 employees
Almost eliminated our need for tape backup but error messages, logs, and reliability have room for improvement.
What is most valuable?
Backups of servers while they are running.
How has it helped my organization?
Almost eliminated our need for tape backup.
What needs improvement?
Error messages, logs, reliability.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
Not during initial deployment but, most upgrades go poorly. Pushing the agent did not work. We had to install it manually on each server.
What do I think about the stability of the solution?
Yes, product has been very unstable since version 10 and all versions since then.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Great.
Technical Support:Average to poor.
Which solution did I use previously and why did I switch?
Switched away from tape backups
How was the initial setup?
Pushing the agent did not work. We had to install it manually on each server.
What about the implementation team?
In-house.
What was our ROI?
2 to 3 years.
What's my experience with pricing, setup cost, and licensing?
Not available at this time.
Which other solutions did I evaluate?
We liked Acronis true image a lot, so we did not evaluate other vendors.
What other advice do I have?
Purchase Veeam, do not buy Acronis.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Priced well, quick restoration, but re-installation needs improvement
Pros and Cons
- "The most valuable feature is the quick restoration. We can restore the data quickly."
- "In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me."
What is most valuable?
The most valuable feature is the quick restoration. We can restore the data quickly.
What needs improvement?
In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.
Acronis Standard software should improve the backup log report.
For how long have I used the solution?
I have been using Acronis Backup for approximately two years.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
I rate Acronis Backup a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Operation Executive at a tech services company with 51-200 employees
User-friendly and good technical support, but the initial setup is complex
Pros and Cons
- "The most valuable feature is the extra protection, especially for the backup."
- "The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang."
What is our primary use case?
We are using this product to back up our HDS node, which is part of a six-node cluster.
What is most valuable?
The most valuable feature is the extra protection, especially for the backup.
The interface is user-friendly.
What needs improvement?
The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers.
Our customers were disappointed with this product and discontinued the service.
For how long have I used the solution?
We have been using Acronis for the past three years.
What do I think about the stability of the solution?
This is not a stable product because of the antivirus component. There are a lot of issues.
What do I think about the scalability of the solution?
We have not tried scaling but we have almost 800 users.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The initial setup is complex and it took a month to deploy.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are billed annually and there are no extra charges.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Service Manager at a tech services company with 11-50 employees
Highly scalable, intuitive, and good performance
Pros and Cons
- "Acronis Backup is easy to use, intuitive, and has high performance."
- "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."
What is our primary use case?
Acronis Backup is used for archiving data, backups, and data recovery(DR).
What is most valuable?
Acronis Backup is easy to use, intuitive, and has high performance.
For how long have I used the solution?
I have been using Acronis Backup for approximately a few years.
What do I think about the stability of the solution?
Acronis Backup has very high stability.
What do I think about the scalability of the solution?
The scalability of Acronis Backup is good.
We have approximately five long-term customers using this solution.
How are customer service and support?
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker.
How was the initial setup?
The initial setup is a little complex because of the pricing structure.
What about the implementation team?
We have three system engineers that support this solution for maintenance and implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out.
There is an annual license required for this solution. There are additional costs for the data used.
What other advice do I have?
I would recommend this solution to others.
I rate Acronis Backup an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Network Administrator at Hanatech
Enables us to find agents and is good, useful, and user-friendly
Pros and Cons
- "It's always stable. It's very good, useful, and user-friendly."
- "I would like to have more hardware space. It would make it better. I would like to have two more terabytes."
What is our primary use case?
My daily use is that I log into the Admin Portal and I go to the portal of our customers and I get agent software for Windows or Linux. I then copy this agent on another server and I register that.
Our primary use case is to find agents.
What needs improvement?
I would like to have more hardware space. It would make it better. I would like to have two more terabytes.
For how long have I used the solution?
I started using Acronis six months ago.
What do I think about the stability of the solution?
It's always stable. It's very good, useful, and user-friendly.
What do I think about the scalability of the solution?
We are planning to buy the disaster edition and to use more of Acronis.
How was the initial setup?
The initial setup was simple. It was done in ten minutes.
I set it up for somebody else.
What other advice do I have?
I think that Acronis Backup is good.
In terms of improvement, it would be helpful to know the Acronis support email to directly contact other Acronis support emails.
I would rate Acronis Backup a ten out of ten. I am very satisfied with Acronis.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It has improved the efficiency of work
What is our primary use case?
Backing up the whole machine of the workstation.
How has it helped my organization?
It has improved the efficiency of work.
What is most valuable?
Active protection.
What needs improvement?
The manual is too simple.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
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