Acronis Cyber Protect Reviews

The solution is exceptional for desktop backup.

The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.

I have been using this solution for six years.

Customer support needs improvement.

The price of the solution is expensive and could be reduced a little.

I rate Acronis Backup a six out of ten.

Acronis Backup and Recovery with universal restore allowed me to get back online again. Had I not had that, my business would have probably have tanked. It literally saved my skin.

I would definitely say the backup and recovery. It used to be a separate module. It was a recovery part and it would literally duplicate the machine to bare bones.

I really can't suggest any room for improvement to be honest.

Any questions I might have, I call support which I am assuming is in India. But the support's been fantastic, they've been extremely helpful. I really don't have anything but praise. I've told people about the products.

I don't think I've ever experienced stability issues. If there was any issue at all it was just due to user error. Or maybe just not knowing. But I hear there's a new interface. I just downloaded the brand new version, but I haven't installed it yet. I just have it in case I need to have it.

Seems fine to me as far as scalability, I think it's got everything it already needs in it.

The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have it because in the event that your computer blows up, the motherboard blows up, you can always rebuild a brand-new computer and have it be the exact same configuration.

No, this was our first.

I called support about the setup. I called support a couple times because (I think it was) my memory faded. It was straightforward after that.

I would say that at the pricepoint that it's at, it's definitely worth the money.

The reason I got Acronis was really for it's universal restore. The ability to restore on a brand new, bare bones, different mother board-type of computer. A total different build. That was my main reason for getting it, which so far has been great, because I've done it two, three times already.

The other backup type is file back, which is where I used Seagate. Seagate has backup software that backs up any files that are changed, that have new time stamps on them. So that's the only other type of backup I had, but that has nothing to do with bare-bones, which is what Acronis is mainly for.

We use the solution for backup. 

I like Acronis Cyber Protect's backup process and its management console is intuitive. 

The product needs to have a simple DR process. 

I have been using the solution for a year. 

I would rate Acronis Cyber Protect's stability an eight out of ten. 

I would rate the tool's scalability an eight out of ten. We have 10 users for Acronis Cyber Protect. 

For Acronis Cyber Protect's installation, you just need to enter a portal. We have five engineers involved in the tool's maintenance. 

The tool's subscription costs are monthly. The product's pricing is fair. 

I would rate Acronis Cyber Protect an eight out of ten. 

The fact that I can backup my entire computer including the operating system, registry, etc., and my data drive. I can optionally restore either one or more entire drives or specific files or folders. The backup can be done automatically each night, and can be either a full or an incremental backup. I do the full backup each Sunday and incremental backups all other nights.

I never need to worry that the installation and removal of a problematic application has negatively affected my operation.

The initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

Since 2011.

No.

No.

Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and directly fix any problem I’m having, which is a rare occurrence. Their people are easy to communicate with, and their user guide is also outstanding.

I don’t remember the name of the previous product I used, but it was discontinued by the vendor. It also was not as complete as the Acronis product.

As noted above, the initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

Take their full support package, which includes their ability to take control of and repair any problem with the product on your computer. It is a very inexpensive upgrade.

Yes, but it was so long ago that I don’t remember the names of the alternative products.

Do it!

Central management is the most valuable feature because it's easy to use.

It provides ease of setting up the backups for different machines, and then it alerts you basically if something is going on. You don't have to actually connect to the computer, you just go to the management to see what's going on.

Nothing as of now that needs to be improved. I'm sure that there is scope for improvement, but I just haven't had enough use of it.

We have been using this solution for just under a year.

It doesn't crash. I got a couple of backup errors and it didn't really give too much detail, but the program was still running on the computer that gave the errors.

As long as you're paying, I guess there's no limit. It's pretty scalable based on the user.

Previously, I was just using a Windows Backup built-in with the OS. I wanted something that was not tied to the OS directly, so that is why we switched over to Acronis. The Windows Backup was free and I switched to this which I'm now paying for; so cost didn't really matter, in the sense that it was more of a comfort level and non-proprietary tied to Windows Backup being done.

The setup was straightforward. You install the little client on the computer, then you go to the central management and set up when you want it to backup; it was very easy.

We did look at other solutions. I had used Acronis before this version, i.e., just a single standalone setup that had the whole user interface. So, I was familiar with Acronis and I leaned towards it versus trying a lot of the other ones. I was using the Windows one prior to it. I didn't really evaluate too many options. The price was right, so I just went with it.

Ease of deployment is something that was important, and that's what this solution did offer.

If you're looking for a backup solution, you want to be sure that the deployment is easy to do, i.e., if you're working with hundreds of computers or so.

There's always room for improvement, but it's working well.

It's easy to use and deploy. It's just in the background, you kind of forget about it until you get messages that the backups were all successful.

vmProtect is pretty good, hardly ever hits problems.

It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

Acronis Support!

Nearly 4 years.

Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

No.

Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

We did it all in-house.

This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

A convenient way to back up Windows servers, especially given that it hasn't been convenient in the past. 

The previous backup solutions that I've tried have failed and sometimes failed without warning and were very difficult to keep going. So a reliable backup chain was sometimes hard to keep. With Acronis, it doesn't seem to have any problems running or keeping its chain going, so it's peace of mind. 

The setup, the initial setup, does different kind of Windows servers and has different kind of agents for different scenarios. Sometimes the initial setup was a little bit complicated. Their customer service did a very good, did a very good job of helping. But it took a little while to get it all up and running. Once it got up and running, it seems have been stable.

No issues.

Yeah, it seems to be as scalable as I need. We've added virtual servers and real servers and storage, and we never had problems doing any of that. 

I used a different solution, and I switched because the solution I was using wasn't stable. 

We have several different Windows servers and several different kinds of servers, some virtual and some not, and all in all it was just kind of a complicated set up. 

I had several choices. I don't recall all the names. We narrowed it down to a choice between two or three products, and we had some specific features in mind that we wanted to make sure that we could do. Being able to run servers virtually off-site, and some other things like that.

Rely on the tech support department to help you implement it. They were a great help to me. 

We've had some problems since we've implemented their system. We've actually had hardware problems with some of our servers. We have never had a backup fail because of the software. And even when we had a hardware problem, once we got it solved, their backup solution immediately kicked back in and started working. I don't have any complaints about it. 

I just feel, like always, implementation and, sometimes, user interfaces could be a little bit easier, more straightforward. But I haven't used any of these products, either this one or its competitors, that I didn't feel that way about it. I just feel like they could be made a little bit more intuitive, and that's the only reason I didn't give it a 10. 

Our organization is the regional seller for Acronis. Our customers are looking to backup part of their infrastructure (virtual servers) and database.

Acronis has a very rich functionality.

I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.

I have been working with this solution for a little over one year.

it has been very stable over the past year. We have not seen any issues and it is very easy to test backups.

Our customers are impressed with the scalability and richness of the different functions. We have only used twenty to thirty percent of what could be used.

The initial setup was straightforward and had clear, well defined infrastructure virtualization. For our most recent project, we were allotted three months for the setup and were able to complete it in one.

If you are looking for specific functions and/or automatic backup with testing, definitely look into Acronis.