Acronis Cyber Protect Reviews

I have found the solution good only for desktop environments for backups. We use it for cloning.

The solution has all the features I need and user friendly.

The solution could be better if some of the features were more in-depth.

I have been using Acronis Backup for approximately two years.

The solution is stable.

I have never needed to contact the support of Acronis.

The installation was not a problem for me, it was straightforward.

There is a license required to use this solution and it is inexpensive. However, it is an old license.

I would not recommend this solution to others.

I rate Acronis Backup an eight out of ten.

On-premises

My clients use it for disaster recovery events. Because of the ERP systems they have, these types of events need a space in the cloud to work immediately and recover the capacity for people to work in the company.

It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately.

Another valuable feature is that you could have all the information in the cloud. When you need to start working with a machine, you can do it. This is a very valuable option for our clients.

It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10.

Sometimes the computers don't work well, and you need a lot of time to recover the users' information. It's also difficult to get the users' laptops to work with this because Windows can crash in some models, and it takes time to recover all the information.

I have been working with Acronis Backup for three years or more.

It's a stable solution. We've had little problems, but it's with the WAN connection because the client doesn't have enough bandwidth. It wasn't a problem with Acronis, and it was a problem with the client. 

It's a scalable solution. We have medium-sized companies as clients. For example, some have 60 users, and another has 100 users.

In Ecuador, a lot of people use Veeam Backup, Arcserve, and Veritas. The government also uses Data Protector from HP. Acronis is very easy and a new way to get backups or any kind of images or information. But Arcserve is a local solution that you need to install in a server and create jobs from another server. Acronis is a cloud solution, but with Arcserve, you need a server to install it. It's a very different way to use this application.

It's difficult to recover from tapes because of certain data center solutions in Ecuador that use UDX. It's like a hard disk that you can connect to a USB port, and you can get all the information. But when it falls on the floor, you can lose all the information in other types of hard disks. But the capacity is not much, just around three or four terabytes. But it's a good solution to use with some clients because they don't have a lot of space in their servers and this capacity is enough to recover old information.

The initial setup is very easy. You just connect the USB port to the server, and it'll see another logical drive. If you use software like GFI Backup, you can program replica backups or have other types of information copied in this logical drive. 

You need one person who is the main IT employee and another person who helps the IT Manager maintain this solution.

We implement this solution for our clients.

You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated. 

I would tell potential users that Acronis has more solutions for different environments. You can get information from servers that don't use Windows and use other operating systems like Linux and Ubuntu. You can recover it in the cloud, and you can start a virtual machine. You can synchronize information. You've got a lot of features that the other solutions require you to install locally. It's very easy to use.

Technical support really isn't necessary in many cases because it's very intuitive, and it's not complex to resolve problems. If you want to get more information, you can find it on the Acronis site or the internet. You can resolve most of the little problems on your own.

On a scale from one to ten, I would give Acronis Backup a ten.

Public Cloud

The solution is exceptional for desktop backup.

The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.

I have been using this solution for six years.

Customer support needs improvement.

The price of the solution is expensive and could be reduced a little.

I rate Acronis Backup a six out of ten.

We use it for the backups.

The advantages to me are I make two backups. I make a backup of the entire server that goes offsite. That's for disaster recovery. And then I make another copy of just two virtual servers that write on the physical server to a local NAS device. That way, I can do file-level restores.

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I have used it in the past. Not the same software, but the same company, and had success with it, and it was fairly easy to use. This one is much more complicated, but there are a lot more things involved in a backup. I have had issues with this one just in completing backups. Sometimes, for some reason, it has to run several times in order for it to do it completely, so I put in a ticket. We worked through it and it just seemed to solve itself, and neither one of us, neither the technician nor I, knew what it was doing or why it did, it but it fixed itself.

I also think the fact that it is extremely customizable means that it's really easy to get something wrong, and it not work as intended. So I would say, if there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive whenever you're trying to do something. You don't know whether you need to make a plan first or whether you need to make a backup first, it really depends on what you're trying to do and you really can't do that without asking somebody a question.

The problem that I've had would be more along the lines of it connecting to something else to back it up. For example, I'm currently having a problem with the way, when you have to select a network, I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there.

I can't say this location is where it needs to go. I actually have to map a drive instead of going, "Just go to this IP address, this shared location, and put it here," I can't do that. It won't take it. I have to actually map a drive and put it in there for it to go, "Okay." If for some reason there's something wrong with that map, then the backup can't go there, even though I can ping the location, I can pull up the location, the software doesn't do that. 

Or, if it does do that, I don't know how to get it to do that, which I would say would be my complaint with it, the fact that there's not a lot of intuitive ways to be able to do something. In other words, it expects you to have the knowledge of how to operate it in order to set it up. If it's giving you a yes or no question and you don't know what this means, whatever that question is - "Do you want to do this, yes or no?" - if you don't know what "this" means or what "this" does, then I don't know how to answer that question

The problem is I can't select Help and it says, "Okay, if you're doing this, this is what you need to do. Or, this is for this, so if you want this, select yes. If you want this, select no." There's none of that. There's just me saying, "I don't know what this means." So, then I have to google it, try to figure it out.

If there was a wizard that would say, 

- "What are you trying to do?" 

- "I want to do a backup like this." 

- "Is it going to be offsite, online, another server?" 

It would create the configuration by asking questions through the wizard. This is what Microsoft has been doing for decades. That's how their stuff gets set up correctly. If Acronis had one of those - and it might, I just don't know how to get to it, or to start it - for it do the stuff for you, that would be a big thing for me.

Less than one year.

No issues as far as it locking up or crashing, just actually getting it to do a backup, and do it correctly.

Any time that you do a backup that's not at the local level, it's online, you're at the mercy of whatever your connection is. If your connection is not good or stable, then you're going to have issues.

The issue is, when I did an offline backup - I don't know if it was my connection or because of how the software works or how it handles its packets - to upload the initial backup up took something like four days. That's a long time to me.

After the initial backup is done, when it does its daily backup offsite, it only takes about 20 minutes, 30 minutes. It's normal for it to take longer for the initial backup because you have to put all new information up there. After that you're just changing, it's a just a differential, so that's normal. When I'm doing the backup to the local, after the initial one, it takes about six minutes to do the backup.

The problem is that to get that initial thing done is painful. After that, the backup works okay.

I've talked to tech support several times. I would say they're a seven or eight out of 10.

This is going to sound bad, but this is the way it is in a lot of tech stuff. Whenever I call tech support and talk with somebody, and I can't understand them because of their accent, it's a problem. When I have support from a non native English speaker, it's very hard for me to understand stuff, and when they have to repeat things several times because I'm not sure what they're saying, to me that's a communication issue. If I'm calling the company, and I need support on their product, and I can't understand the person that I'm speaking with, then that's a communication issue that's not on me. That's on the company. 

It's not just Acronis that is like this, there are a lot of companies that are like this, and I understand why they do it. I'm just saying as an IT professional, it's very frustrating when you have to ask somebody to repeat things several times, or I repeat it and it's not correct, and they repeat it. And, we spend most of our time trying to figure out what each other is saying instead of fixing the problem. 

To me that's extremely frustrating.

We used the inherent Windows Server Backup in the operating system. And the reason we switched is, the way it's configured, for me to save to a location that's local, it has to take the entire location. In other words, I have to dedicate the entire NAS device to the backup, and it will reformat all of it and take all its space for the backup. 

I didn't want that. I have a NAS device that has other backup stuff on it that is not part of the server backup. It's archived information, so I couldn't do it that way. So for me to have a backup I would have to do the backups manually every day.

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You could use training for setup, but if they just made quick tutorial videos, for example, this is how you do a backup, a local backup, and have the video go through and do it. You would watch it. You would be looking at the same screen as you look at if you were doing it yourself. And then somebody would narrate. "This is what you do: you do this, you do this, you do this." Just walk through the steps. It doesn't have to be really detailed. Rather, when you get to an option where there's a question, and it's a yes or no question: "This is where you select this." Just a little video that's two minutes or three minutes long that shows you how to set up a backup. Something as simple as that.

A lot of people in the tech industry, or people who do this for living, they learn things quicker this way; in other words, show me once, I can do it. 

You don't need to have it for the lowest common denominator, make it kind of a medium level. Worse case scenario, they just rewind and watch it again. To me, if they did that then you'd have little videos where you see how to do things, how you use the app. Instead of it being written out, it's actually where I can visually see it. Some people learn better reading something, some people learn better doing something, some people learn better watching something, so give them different avenues.

Yes, we evaluated Norton, which I don't like. Acronis. And then, of course, the Microsoft solution.

I like Acronis as a company and the backup solution. Like I said, I've used it before, and it was very easy to use. It was a different backup solution than the one I'm currently using, but still made by Acronis. 

The same thing with Norton, I've had experiences with Norton, and it's a pain. There is always a problem, I have had configuration issues and restore issues using Norton. I don't know if it was that particular situation where it was a problem, but I've use Norton a couple of times and it's always been problematic. Every time I've used Acronis in the past - I've been doing this for 25 years - I haven't had any problems. So my experience in the past taught me to steer away from certain things. I don't use anything that has that word "Norton" on it. Seriously, whether it's antivirus, backup, it doesn't matter. Every time I've ever use any of their products it's always been a pain to get it configured and for it to work properly.

I would say it's not a steep learning curve, but there's a learning curve, learning how you want it set up, because of the amount of options that you're given. It's good that you have a lot of different options. It's also bad that you have a lot of different options, because it is really easy for you to be able to make a selection that's not going to optimize your backup solution. So, I would say that as long as you know what you need, and you're familiar with the software, then you should not have many problems, with a little bit of learning/reading about the app before you use it.

I would say Acronis is about nine out of 10, overall. Some documentation or some wizards that would help you through the process, especially if you're new to the software, would benefit. I'm never going to give anybody a 10, so nine would be a 10, because everything can be improved. I don't believe in a 10.

I've used Norton Ghost before, but switched to True Image almost 4 years ago and never looked back. True Image has a slew of enterprise and end-user features and the interface is both easy to use and simple to understand. I can schedule backups over the network to my dedicated file server or to local machines, and even restore from the network drives!

I can't think of a single one. Maybe it would be better if it was a bit cheaper, but good software is worth every penny.

I exclusively use Acronis True Image for my Windows backup needs, both in the enterprise and at home. I haven't found a better solution that allows me to interact with a server and schedule automated backups over the network.

We use the solution for backup. 

I like Acronis Cyber Protect's backup process and its management console is intuitive. 

The product needs to have a simple DR process. 

I have been using the solution for a year. 

I would rate Acronis Cyber Protect's stability an eight out of ten. 

I would rate the tool's scalability an eight out of ten. We have 10 users for Acronis Cyber Protect. 

For Acronis Cyber Protect's installation, you just need to enter a portal. We have five engineers involved in the tool's maintenance. 

The tool's subscription costs are monthly. The product's pricing is fair. 

I would rate Acronis Cyber Protect an eight out of ten. 

We use it for backing up local PCs and other things. We don't use it for Office 365. It is used for simple and basic use cases.

I am using its latest version.

We use it for some very basic stuff on the local machines. It is mostly used for drive-to-drive copy and file or folder restoration.

In my opinion, it's the best product for end-users and PCs. 

A little bit more integration would be good. It should support broader platforms.

I have been using this solution for 10 years.

Its stability is okay.

It is scalable, but we have very few people who use this solution. We use it for very basic things. 

I have not contacted their technical support.

It is used for something very specific. It is a very small percentage of the whole environment. For the enterprise part of the organization, we are using other solutions, such as Commvault and Veeam.

It is straightforward. It has a three-clicks installation. There is nothing special, and it is pretty okay from this perspective.

I can do it by myself.

We use the free version that provides very basic functionalities.

If you're a small organization with little or no knowledge of the backup solution environment, it'll be okay for you.

I would rate it a seven out of 10.

On-premises

Some customers are using Acronis as a backup and for their server and VMware environment as well as their client-server backup requirements.

The solution is very user-friendly in terms of the interface - especially if you compare it to other solutions such as Veeam or Veritas. Even introducing it to a customer only requires a brief technical presentation as it's so easy to use.

The way they schedule backups is very intuitive. 

Users are able to get into the technical aspects very easy as everything is quite straightforward. 

The backup timing and restoring process is great compared to other options. 

There's good assistance close by in Singapore and Malaysia and from the support side, we tend to get a good response. 

We had few issues previously, however, when we raise a ticket with Acronis, we have a local partner. 

There are some limitations to the backup. When the client does backups, we found some limitations when introducing computers to their backup - even just their site interface-level backups. 

We had some incidents with Hyper-V environments. When we scheduled a backup, they had to open up Check Point before they're taking a backup. Yet, due to some issues, even though there were no any Check Points solutions at the server-side, it was still giving an error from the Acronis side saying there's a Check Point issue. The client, for some reason, cannot take a backup because of Check Point. I'm not sure if this issue has been addressed in the newer software or not. However, even just yesterday we updated to a new system and the client still has issues sometimes. 

We had an incident when configuring reporting with Office 365. If the customer is using Office 365 through a cloud conveyor service, it gets a little difficult to configure the reporting part to get notifications to the customer.

In the next release, they need endpoint-level security. They say they're trying to build their system and product into something that will allow customers to not have to restore their backup. With more ransomware and other malicious attack protection, they could alert you to vulnerabilities. This is in the pipeline, or about to be released. I have yet to see any alerts as we just added the newest version yesterday. 

We are a solution-providing company. We probably have a couple of customers who are using the solution for three years. 

The stability is really good. We had a server that crashed with a ransomware issue, however, we still had the protection of the backup software, and the ransomware did not interact with the backup. We were able to back up everything and remove the backup from the affected server. From that experience, I would say the solution is good and stable. 

The solution is scalable. Of course, we need to buy the license. That said, it is not the same cost that you need to pay as you would if you were buying a new one. If you already are running an Acronis Backup version, getting an expansion is less than when you're buying a new license. 

There are some clients that have embedded licenses for 100 users or so.

Technical support is helpful. We like that the support is available in the region and it is great working with them.

I have some experience with Altaro, Veeam, and Veritas.

With Acronis, when comparing Veritas and Acronis, even a small or medium-sized customer can access through Acronis. With Veritas, the solution is much more geared towards larger-scale companies. 

We are systems integrators and can implement the product for our clients. 

The pricing of the solution is reasonable. In Sri Lanka, there aren't too many large businesses that use it, however, there are many mid-range clients that we have that are on it.

We're a systems integrator.

I'd rate the solution at an eight out of ten.

I would recommend the solution, however, whether it's suitable or not would be based on each individual company's requirements. 

A simple customer likely just needs their user backups to be stored in a server or a remote location. Price-wise, Acronis is best suited for that. However, if a customer needs more features that may include more than just the backups or sync, there are other options. That said, Acronis does have lots of features.