Compare Adobe vs BlackBerry

Adobe

Based on 186 reviews.

BlackBerry

Based on 87 reviews.

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Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

PhoneGap

Habanero Consulting Group, Blue Raster

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

7 reviews

Marketo

10 reviews

BlackBerry Cylance Cybersecurity

13 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

Top Industries

Educational Organization

35%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Graham Sprague
Sr. Manager/Adobe Workfront Fusion Developer at Staples, Inc.
Adobe Workfront was primarily our main project management software for creative projects. Anything requested by the...
Read full review of Adobe Workfront »
Thomas Becker
Managing Partner(Austria) at a integrator
I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience...
Read full review of Adobe Experience Manager »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I work mostly with clients who have online businesses and clients who are entrepreneurs who have new online...
Read full review of Adobe Commerce »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
Within the tool, we can do many activities, mainly related to lead capture and lead engagement. We market through...
Read full review of Marketo »

Review 1 of 5

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Email contacts and calendaring on mobile devices.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 5

Customer Service

Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
Aleksander Kocev
Creative Director at Los Angeles Kings
The solution’s technical support is good.
Read full review of Adobe Creative Cloud »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
I didn't have the opportunity to interact with the technical team because I was on the frontend. The backend and data...
Read full review of Marketo »
Girish Bannur
Adobe Experience Developer at a financial services firm
The technical support services are generally good, with extensive documentation available. However, the support level...
Read full review of Adobe Target »
Marco Almeida
E-commerce Merchandising Director at Sysco
My company had contacted the support due to the page load speed time. We had a couple of meetings with Magento's...
Read full review of Adobe Commerce »
Prince Shivhare
Architect at Endeavour Group
The response time is long. Response time, plus the expected output I need should be clear. It shouldn't be like I...
Read full review of Adobe Experience Manager »
Gerardo Blackaller
Presales Manager at a computer software company
The support quality can vary depending on the region you live in. I rate the support of Adobe Sign an eight out of ten.
Read full review of Adobe Sign »
Mary Murray
Instructional Designer at a tech vendor
I have never contacted tech support yet.
Read full review of Adobe Photoshop »
Thomas Becker
Managing Partner(Austria) at a integrator
Adobe's technical support is so-so. They are attentive to big companies but tend to be negligent towards mid-sized...
Read full review of Adobe Experience Manager »
Saba Perwez
Executive - Marketing Automation at a tech services company
There's a community called Marketo Nation where they provide guidance. If you have any unique questions, you can ask...
Read full review of Marketo »
Puneeth Babu
Senior Technical Consultant at FinXL IT Professional Services
The move to the cloud has been challenging, and I've had to contact technical support. I would rate them at seven on...
Read full review of Adobe Experience Manager »
JackyHood
Account Manager at RightWave, Inc.
For deployment from scratch, clients need a detailed list of their customers. This list should include first names,...
Read full review of Marketo »
Harish Dasa
Delivery Manager at a tech services company
I rate the solution’s technical support a seven to eight out of ten.
Read full review of Adobe Commerce »
Anika Gaur
Senior Digital Solutions Analyst at Rich Products
I would rate my experience with customer support as an eight out of ten. They are not very prompt and take much time...
Read full review of Marketo »
Gerardo Blackaller
Presales Manager at a computer software company
Technical support has been decent overall.
Read full review of Adobe Connect »
Ashwini N
Manager at a computer software company
I've contacted Adobe Target support a few times, mostly regarding feature limitations or questions. They have been...
Read full review of Adobe Target »
Anonymous User
Project Manager
Customer Service: I have not had one issue with Customer Service. They are generally quick to answer your questions...
Read full review of Adobe Workfront »
Anonymous User
Technical Architect at a consumer goods company
I have no issues with the tool’s tech support.
Read full review of Adobe Commerce »
Manjunatha OK
Marketo Consultant at Webtech software servies
Their technical support gives you just the basic support. If you need more or in-depth information, you can approach...
Read full review of Marketo »
Kanhaiya Kumar
Associate at Red Hat
I have worked very closely with the Adobe customer teams and their account managers. So, their support performance is...
Read full review of Adobe Experience Manager »
Arun Patidar
Consultant at a tech consulting company
The license comes with a managed services contract. You have dedicated people from Adobe, and they are always there....
Read full review of Adobe Experience Manager »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anonymous User
Traffic Manager at a tech company
Customer Service: We have Platinum support, and are very well looked after. Our customer service representative is...
Read full review of Adobe Workfront »
Amol Seth
Technical Lead at a tech services company
I did contact support, but it was mainly project or requirement-specific. If something is not working, if there's an...
Read full review of Adobe Target »
Anonymous User
Quality and Office Manager at a tech consulting company
Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.
Read full review of Adobe Workfront »
Anonymous User
Chief Technology Architect at a tech services company
Adobe usually don't want to speak to the integrators, they want to speak with the client. That's the approach in...
Read full review of Adobe Experience Manager »
Anonymous User
Director of Project Management at a tech company
Customer Service: Excellent, very timely attention to urgent issues. Technical Support: Excellent, always had the...
Read full review of Adobe Workfront »
Anonymous User
Owner
My experience with the support team has been amazing. I've contacted them in many different ways, whether it's just a...
Read full review of Adobe Workfront »
Anonymous User
Senior Manager of IT at a university
Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom...
Read full review of Adobe Workfront »
Anonymous User
VP Marketing at a financial services firm
Customer Service: The customer service is great once you get the right person on the phone. Sometimes the person...
Read full review of Adobe Workfront »

Review 1 of 30

Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.