Compare Adobe vs Fortra

Adobe

Based on 181 reviews.

Fortra

Based on 157 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Adobe SendNow

Big Sky Communications Inc.

Adobe Sign

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America

RJMetrics

Me Undies, Chubbies, Jewelscent, Truly Experiences, TeeTurtle, Betty Mills, Harris Farm Markets

Adobe Acrobat

State of Hawaii, Academy of Art University, REA Group

Fortra's GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Popular Solutions

Adobe Workfront

9 reviews

Adobe Commerce

9 reviews

Marketo

8 reviews

Fortra's GoAnywhere MFT

16 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

Top Industries

Educational Organization

38%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Criscione
Senior Director, Global Design / Marketing Operations at Logitech
Workfront is a workflow and resource allocation tool. That means it can be applied to any situation where a company...
Read full review of Adobe Workfront »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Marco Almeida
E-commerce Merchandising Director at Sysco
Magento replaced one of the old platforms at HP, where I used to work, for e-commerce at HP Broadcom stores, which...
Read full review of Adobe Commerce »
RakibulIslam
Sr. Software Engineer at Wipro Limited
During the first six months of using the solution, I worked to automate our daily tasks. In general, we use it to...
Read full review of Adobe ColdFusion »
Kanhaiya Kumar
Associate at Red Hat
I have been using it for CDP, real-time data, CJA, and CJAO (Customer Journey Optimization). My current organization...
Read full review of Adobe Experience Manager »

Review 1 of 5

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
We have several use cases. We use it for exchanging files. We use it as a file or SFTP type of storage for B2B type...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Gerardo Blackaller
Presales Manager at a computer software company
The support quality can vary depending on the region you live in. I rate the support of Adobe Sign an eight out of ten.
Read full review of Adobe Sign »
Viraj Bankar
Senior Consultant at KPMG India
I have had conversations with the solution's technical support team on specific issues. From Adobe Target's...
Read full review of Adobe Target »
Harish Dasa
Delivery Manager at a tech services company
I rate the solution’s technical support a seven to eight out of ten.
Read full review of Adobe Commerce »
RakibulIslam
Sr. Software Engineer at Wipro Limited
I can give a good rating to the technical support since they have been creating a lot of templates, like the best...
Read full review of Adobe ColdFusion »
Javi Dg
Enterprise Account Manager at Hewlett Packard Enterprise
I've never used any of the technical support previously. I have no idea how helpful or responsive hey would be.
Read full review of Adobe Sign »
Gerardo Blackaller
Presales Manager at a computer software company
Technical support has been decent overall.
Read full review of Adobe Connect »
Mahimitra Chirala
Senior Analytics Developer at NextRow Digital
Whenever we face an issue, the technical support team typically resolves it within a day or two.
Read full review of Adobe Target »
Marco Almeida
E-commerce Merchandising Director at Sysco
My company had contacted the support due to the page load speed time. We had a couple of meetings with Magento's...
Read full review of Adobe Commerce »
Nelson Soans
Workfront Implementation Manager at Accenture
The customer service and support have been good in terms of responsiveness, but sometimes there is a delay in...
Read full review of Adobe Workfront »
Maciej Kutzmann
Adobe Target & Adobe Analytics Developer | Implementation SME at C&F
They are very unresponsive and with the lines of support, the first initial line directed me back to docs while I...
Read full review of Adobe Target »
Sahil Chauhan
Head - Digital Post Production at a marketing services firm
Raising complaints via email resulted in responses, but the process was slow and somewhat tedious. The delays in...
Read full review of Adobe Creative Cloud »
JackyHood
Account Manager at RightWave, Inc.
For deployment from scratch, clients need a detailed list of their customers. This list should include first names,...
Read full review of Marketo »
Anonymous User
Web Traffic Manager at a financial services firm
Customer Service: On a scale from 1 to 10, and 10 being the highest level a 10! Technical Support: On a scale from 1...
Read full review of Adobe Workfront »
SabinMindrut
Head of Digital Marketing Operations at a marketing services firm
Their technical support is all right.
Read full review of Marketo »
Anonymous User
Business Technology Manager at a government
Support is quite good. It has been top-notch.
Read full review of Adobe Sign »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Company Specialist at a non-profit
I have always had good experiences with Adobe's customer service. They are helpful, although sometimes the accents...
Read full review of Adobe PDF Services API »
Anonymous User
Owner
My experience with the support team has been amazing. I've contacted them in many different ways, whether it's just a...
Read full review of Adobe Workfront »
Thomas Becker
Managing Director (Austria) at a media company
Adobe's technical support is so-so. They are attentive to big companies but tend to be negligent towards mid-sized...
Read full review of Adobe Experience Manager »
ShivaKumar4
Senior Consultant at Deloitte
Workfront's technical support is really helpful. Since the company I work for is a partner of Adobe, the response...
Read full review of Adobe Workfront »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Digital Transformation specialist at a tech services company
We did not have issues to use the support.
Read full review of Marketo »
Oscar Del Ama
Deputy CEO at Pedro Garcia
The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the...
Read full review of Adobe Commerce »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
IT Project Manager at a tech services company
Customer Service: 5/10 - No issues with customer service. Technical Support: 5/10. Great technical support --...
Read full review of Adobe Workfront »
Anonymous User
Marketing Projects Manager at a leisure / travel company
Customer Service: Workfront support is quick and responses are elaborated, always providing a workaround if there...
Read full review of Adobe Workfront »
Anonymous User
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Anil Dhull
Founder at Kav Interactive
Technical support is good. We can call our technical support and we can open our case in the community.
Read full review of Marketo »
Anonymous User
Executive Director, Marketing Gastroenterology at a pharma/biotech company
I've never used technical support. I am not sure how helpful or responsive they are when you need assistance.
Read full review of Adobe Sign »

Review 1 of 30

Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of Fortra's GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of Fortra's GoAnywhere MFT »
Kevin Gore
Software Developer Consultant at Broward Health
JAMS's technical support is excellent. They worked with us during our initial set-up, and we will contact them again...
Read full review of Fortra's JAMS »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of Fortra's GoAnywhere MFT »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Sumit Mundik
Application Development Senior Analyst at Accenture
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Fortra's Globalscape Managed File Transfer »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Fortra's Automate »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Fortra's Automate »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Harry Sham
Senior Director of Applications and Deployment Services at Kramer Levin Naftalis & Frankel LLP
It was great working with Ryan. He always answered my emails and was great at pointing me in the right direction.
Read full review of Fortra's Automate »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.