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Alcatel-Lucent Enterprise vs Avaya

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Alcatel-Lucent Enterprise
Based on 48 reviews.
Avaya
Based on 19 reviews.
Overview
Alcatel-Lucent S.A. is a French global telecommunications equipment company, headquartered in Boulogne-Billancourt, France. The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. It had been named Industry Group Leader for Technology Hardware & Equipment sector in the 2014 Dow Jones Sustainability Indices review Alcatel-Lucent also owns Bell Laboratories, one of the largest research and development facilities in the communications industry, whose employees have been awarded eight Nobel Prizes and the company holds in excess of 29,000 patents.
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Sample Customers
Alcatel-Lucent OmniSwitch Ethernet Switches
Bayonette, California State University (CSU), Centre Hospitalier Carcassonne, Centro Universitšrio de Brasilia (UniCEUB), China Tianchen Engineering Corporation Co. LTD, Citta Della Speranza, City of Frankfurt, City of Ogden, City of Vila Franca de Xira
Alcatel-Lucent OmniSwitch LAN Switches
Advocate Health Care, Al-Farabi Kazakh National University, Azienda Ospedaliera della Provincia di Lodi, Centre Hospitalier Carcassonne, Certis Cisco Security, China Tianchen Engineering Corporation Co. LTD, City of Frankfurt, Dongseo University
Alcatel-Lucent OmniAccess Stellar
Mineola School District
Alcatel-Lucent OpenTouch Conversation
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniPCX Enterprise Communication Server
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniTouch Contact Center
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OpenTouch Customer Service
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniTouch Interactive Voice Response
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OpenTouch Session Border Controller
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Avaya IX Contact Center
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Popular Solutions
Top Industries
Computer Software Company
12%
Comms Service Provider
10%
Government
8%
Financial Services Firm
7%
Educational Organization
21%
Computer Software Company
11%
Financial Services Firm
10%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 5
Customer Service
Review 1 of 30
Review 1 of 8
Technical Support
No Data Available
No Data Available
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