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AppDynamics vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
AppDynamics
Based on 242 reviews.
ServiceNow
Based on 468 reviews.
Latest Research
Overview
AppDynamics, Inc. is an American privately held application performance management and IT Operations Analytics ITOA company based in San Francisco, CA. This market is known as Application Intelligence. The company focuses on managing the performance and availability of applications across cloud computing environments as well as inside the data center. Aside from the core APM functionality AppDynamics Unified Monitoring solution provides an application-centric, integrated monitoring platform that traces and monitors every user interaction from end-user client to application code to third-party services/databases and supporting infrastructure. Unlike other unified monitoring solutions AppDynamics is one integrated platform built from the ground up for application monitoring across end-user, application, DB, and infrastructure. One modern UI, consistent data model for monitoring across distributed environment, one datastore architecture, and one flexible and easy installation.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
AppDynamics
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
AppDynamics Browser Real-User Monitoring
Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
AppDynamics Database Monitoring
Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
AppDynamics Server Monitoring
Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
Popular Solutions
Top Industries
Educational Organization
48%
Financial Services Firm
16%
Computer Software Company
9%
Manufacturing Company
5%
Educational Organization
19%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
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