Compare Appian vs Tungsten Automation

Appian

Based on 63 reviews.

Tungsten Automation

Based on 51 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

Appian

11 reviews

Appian RPA

1 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Educational Organization

29%

Financial Services Firm

16%

Computer Software Company

10%

Government

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MikahSellers
Partner at a non-tech company
We were automating customer experience workflows for the contact center, including systems like CRM, service desk...
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Raed Mustafa
Technology Leader of Appian at a retailer
I mostly use Appian for internal applications in the firm.
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Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Pankaj Khera
Sr AVP - EXL Digital at EXL Services
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
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Vladimir Vasilev
Digital Lead at Baker Tilly
Techncial su[port is excelelnt. It's one of the best companies offering support right now.
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Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
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SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
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Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of...
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Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
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Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
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Srimanta Pandit
Senior Consultant at Protiviti consulting
The technical support is not excellent, but it is good.
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Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
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VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
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Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
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Imane Bousaad
IA&RPA Engineer at Admiral
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
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Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
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Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
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Anonymous User
Team Lead
Excellent.
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Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
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Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
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Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
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Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
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David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
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Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
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Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
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Bikash Gupta
Associate Consultant at a financial services firm
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
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Miguel Muñoz
VP Business Development North America at Geko
I've never directly dealt with technical support. I can't speak to how helpful or responsive.
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Paul Parisi
Enterprise Architect at Mobiliser
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
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Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
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HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.
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Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
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Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
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Anonymous User
Practice Head at a computer software company
We have premium support from Appian. I rate the support of Appian a five out of five.
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Review 1 of 30

Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »

Review 1 of 30

Technical Support

No Data Available

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