Compare Appian vs Tungsten Automation

Appian

Based on 60 reviews.

Tungsten Automation

Based on 51 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

Appian

15 reviews

Appian RPA

1 reviews

Tungsten RPA

10 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Educational Organization

30%

Financial Services Firm

16%

Computer Software Company

10%

Government

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RAVIRANJAN
Project Manager at Telus Digital
Our client, a telecom company, has use cases related to the telecom domain, and it's around workflow management kinds...
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MikahSellers
Partner at a non-tech company
We were automating customer experience workflows for the contact center, including systems like CRM, service desk...
Read full review of Appian RPA »

Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Pankaj Khera
Sr AVP - EXL Digital at EXL Services
There can be some improvement in support, start giving customer more importance than process
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Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
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Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
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GauravJain3
Export Manager at a computer software company
I have interacted with them several times. They're pretty good, pretty helpful, and knowledgeable. So far, it has...
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Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
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Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
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Imane Bousaad
IA&RPA Engineer at Admiral
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
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MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
RAVIRANJAN
Project Manager at Telus Digital
Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not...
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Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
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Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
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Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
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Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
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Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
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Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
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Anonymous User
Team Lead
Excellent.
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Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
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Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
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Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
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Anonymous User
Appian Architect at a computer software company
My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about...
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Paul Parisi
Enterprise Architect at Mobiliser
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
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Anonymous User
Senior Software Engineer at a financial services firm
10 out of 10.
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Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
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Anonymous User
Intelligent Automation Engineer at a manufacturing company
Technical support is good. They are responsive and were able to resolve my issues. I would rate the technical support...
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Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
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Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
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Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
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HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.
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Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
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Review 1 of 30

Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon Ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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