Compare ARCON vs HPE Aruba Networking

ARCON

Based on 39 reviews.

HPE Aruba Networking

Based on 565 reviews.

Overview

Information Not Available

Aruba Networks, Inc. is a networking vendor selling enterprise wireless LAN and edge access networking equipment. The company has over 1,200 employees and is headquartered in Sunnyvale, California. Aruba's core products are access points, mobility controllers, and network management software through their Airwave Management Platform product. According to the Dell'Oro Report published in Q211, Aruba ranked #2 in market share in the wireless LAN market.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Niara

Fortune 500 Financial Services Company

Aruba IntroSpect

Sage Hotel, Centara Hotels and Resorts, Asda, The Dolder Grand,

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Aruba Wireless

24 reviews

Aruba Switches

31 reviews

Aruba ClearPass

22 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Computer Software Company

16%

Educational Organization

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

Michael-Sugg
President at Sovereign Managed Services
The Aruba switch is supporting a doctor's office, so it's an on-premise switch. These particular switches provide the...
Read full review of Aruba Switches »
Robert Oglesbee
Solution Architect at Visionworks of America
We have two use cases. We are a subsidiary of a larger insurance company and their rulings and policies are what...
Read full review of Axis Security »
Prashant-Patel
Senior Presales Consultant - Networking Solutions at Mannai

Read full review of Aruba Remote Access Points »
Prashant-Patel
Senior Presales Consultant - Networking Solutions at Mannai
We use Aruba Airwave for network management. Regardless of your product's brand, you can manage everything together...
Read full review of Aruba Airwave »
Trevor Fernandes
Team Lead at a manufacturing company
We are using it in the office for the Wi-Fi network. We implemented the solution for our office in 2015, but in 2017,...
Read full review of Aruba Access Points »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

WaelKamal
Senior Presales Engineer at Capital IT
I've never escalated questions to technical support. I cannot speak to how helpful or responsive they would be.
Read full review of Aruba Instant On Access Points »
JesseMachill
Sales Executive at Intelys Technology Africa
The technical support services are good. They respond to any technical case for assistance.
Read full review of Aruba Airwave »
Mashhood K.A
System Engineer at TS Qatar Systems and Communications
I haven't worked with the technical team yet.
Read full review of Aruba Instant On Switches »
SandeepGautam
Channel Sales Manager at Denave
Aruba Instant On Switches' support is good. You get a lifetime warranty for enterprise versions.
Read full review of Aruba Instant On Switches »
Michael-Sugg
President at Sovereign Managed Services
I rate Aruba support six out of 10. Like many vendors, Aruba is dealing with staffing shortages or other things. Once...
Read full review of Aruba Switches »
Marko Pirc
IP Network Engineer at a computer software company
I have not contacted technical support yet.
Read full review of Aruba Instant »
MaheshSankhe
Managing Partner at Maxtech Infosolution
I've installed over a thousand access points and the support has been reliable.
Read full review of Aruba Instant »
Alfred_Pullicino
IT Manager at Genesis Global
We turn to our integrator for support.
Read full review of Aruba Switches »
Aditya Buditama
System Engineer - Network at PT.Helios Informatika Nusantara
The technical support team could work on a better process while escalating the issues from one engineer to another....
Read full review of Aruba ClearPass »
Marius Celliers
Managing Director Technology at Quantum Design and Engineering
I've dealt with them once or twice but most issues have been sorted out by our distributor. It it is a bigger query,...
Read full review of Aruba Switches »
AlvaroMadero
CITO at Consultoria y Asesoria de Redes SA de CV
Support is good but could be a little better. Whenever there are technical questions, it takes them a while to answer.
Read full review of Aruba Instant On Access Points »
Tom Tackett
Senior Technical Sales Engineer at a outsourcing company
Their tech support is excellent. Their tech is up there with any of the other major manufacturers.
Read full review of Aruba Networks Wireless WAN »
Aby Mathew
Sr. Account Manager at Al Yousuf LLC
The technical support is excellent, but the Return Material Authorization procedure is time-consuming.
Read full review of Aruba Wireless »
Xavier Gillon
Director Of Information Systems and Technology at New Paradigm For Education
As long as you have your serial number, the technical support is good. They'll work with you to configure and help...
Read full review of Aruba Instant »
Unmesh Deshpande
CTO at Kingsway Hospitals
The support that I have had from Aruba on this solution has been very nice. It's very easy to access support and the...
Read full review of Aruba ClearPass »
JigneshPatel1
System engineer at Colourtex Ind Ltd
I have contacted the product's support team for product replacement purposes due to some hardware failures.
Read full review of Aruba Instant »
Anonymous User
Presale engineer at a wireless company
The technical support for Aruba Instant On Access Points answers quite fast, approximately within five to six hours,...
Read full review of Aruba Instant On Access Points »
Anonymous User
Networking Sales Specialist at a tech services company
We have not called as we've got in-house capabilities.
Read full review of Aruba Networks Wireless WAN »
Anonymous User
Technical Solution Management at a tech services company
The customer service and support are terrible. The global technical support is really bad. It's not good.
Read full review of Aruba Instant On Access Points »
Mohamed Alzaki
Senior Solution Engineer at STC Solutions
The customer service and support are good.
Read full review of Aruba Access Points »
Hamed Wasel
Sr. Security Network Engineer at Children's Cancer Hospital - Egypt 57357
We have not had any issues with this solution so we have not opened any tickets with technical support.
Read full review of Aruba Switches »
Anonymous User
Senior Network Engineer at a tech services company
Their technical support is brilliant.
Read full review of Aruba Instant »
Anonymous User
IT Specialist at a healthcare company
Customer Service: Customer service on the phone I would rate fairly poorly. On more than one occasion I could not...
Read full review of Aruba Wireless »
Mukunthan RAJAGOPALAN
Works at ZENONLINE
The account managers are not the best. They make you do a lot of running around. A lot of the time, they don't even...
Read full review of Aruba Switches »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The warranty is important for us and the replacement time is good.
Read full review of Aruba Networks Wireless WAN »
Don W
Network Engineer at a government
I've never had to utilize that.
Read full review of Aruba Instant On Access Points »
Anonymous User
Infrastructure Manager at a media company
We bought the product through a reseller. For support, we needed to go through that reseller instead of Aruba self....
Read full review of Aruba Wireless »
Dmitry Spomza
Consultant at Lantec
The product offers very fast support, which is provided by skilled engineers.
Read full review of Aruba Instant On Access Points »
Anonymous User
Director of Electronic procurement department at a government
Technical support is very helpful so I rate them a seven out of ten.
Read full review of Aruba Virtual Intranet Access »
Anonymous User
WiFi Manager at Etisalat UAE
The technical support from Aruba is very good.
Read full review of Aruba ClearPass »

Review 1 of 30

Technical Support

No Data Available

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