Compare ARCON vs Splunk

ARCON

Based on 40 reviews.

Splunk

Based on 822 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

42 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Educational Organization

58%

Computer Software Company

10%

Financial Services Firm

Government

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

ROBERT-CHRISTIAN
CTO at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Nuno Rosa
Principal Consultant at Infosys
In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can...
Read full review of Splunk AppDynamics »
LeslieTaylor
Consultant at Pyramid Consulting
I haven't contacted the tool's support.
Read full review of Splunk Enterprise Platform »
Niranjan N
Sr Analyst at ATOS
I rate Splunk support 10 out of 10.
Read full review of Splunk Enterprise Security »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
Anurag-Dixit
Solution Architect at Cisco
The solution's technical support was good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Joao Guerra
Service Management & Automation Manager at Jeronimo Martins
Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This...
Read full review of Splunk AppDynamics »
SoheylNorozi
IT Consultant at a tech services company
I am happy with the support, how they respond and help to solve issues.
Read full review of Splunk Observability Cloud »
Santhosh Kandadi
Assistant Vice President at Synchrony
Technical support is very good. They know their product and they are responsive to requests. We're satisfied with the...
Read full review of Splunk Enterprise Security »
Kundan Nagare
Senior Consultant at Infosys
The technical support team could improve by providing more direct assistance rather than primarily relying on...
Read full review of Splunk Enterprise Platform »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
RajKumar25
Splunk Enginer at UnitedHealth Group
I rate Splunk technical support 8 out of 10.
Read full review of Splunk Enterprise Security »
Anonymous User
4 System Engineer at a religious institution
We have a big instance in the cloud, and we have occasionally had a few issues here and there that took some time to...
Read full review of Splunk Cloud Platform »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk Enterprise Security »
Anonymous User
Head of Digital, Log Monitoring at a manufacturing company
It depends on the situation. The problem at our end that is causing an issue with Splunk support is that we have a...
Read full review of Splunk Enterprise Security »
Yegor Skrynnyk
IT Specialistâ€‹ at IT Specialist LLC
I have not contacted support. We have only used our local distributors, and they have been good.
Read full review of Splunk AppDynamics »
Joshua Porto
Splunk engineer at MindPoint Group, LLC
The customer service and technical support can be hit or miss. Sometimes you get someone that is really good and...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Security Engineer at a financial services firm
I had a good experience with support.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
BertDrijver
Consultant at Kienia
Technical support is good. We had them visit a couple of times and it was very good. I would rate them an eight out...
Read full review of Splunk User Behavior Analytics »
AnandYadav
Sr Technical Architect at a tech services company
I am satisfied with their support.
Read full review of Splunk AppDynamics »
Job Asiimwe
Sr Manager at Continued
The customer service and support for Splunk Cloud Platform are mediocre and often hit or miss. Premium support is...
Read full review of Splunk Cloud Platform »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk Enterprise Security »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk Enterprise Security »
Nadine S.
Security Engineer
The support team is usually very receptive and answers quickly.
Read full review of Splunk Enterprise Security »
Evan Torrie
Principal software architect at Verizon
The technical support team for the solution is good for our company. My company has a weekly meeting with Splunk's...
Read full review of Splunk Observability Cloud »
Abdulrahman Kazamel
Presales Engineer at a tech services company
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a...
Read full review of Splunk AppDynamics »
SuchismitaPriyadarsini
CHRO at a computer software company
The solution's response time is not that fast. The experience of some of my peers is that the vendors have actively...
Read full review of Splunk Enterprise Security »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk Enterprise Security »
Anonymous User
Application Development Mansger at Garmin
We have opened very, very few tickets; low numbers. We've been satisfied with technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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