Compare ARCON vs Splunk

ARCON

Based on 40 reviews.

Splunk

Based on 562 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

14 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Splunk Enterprise Security

144 reviews

Splunk Cloud Platform

48 reviews

Splunk ITSI (IT Service Intelligence)

41 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Through Splunk Enterprise Security, we have implemented extensive login integration. This allows us to monitor and...
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
4 System Engineer at a religious institution
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a...
Read full review of Splunk Cloud Platform »
Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
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Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
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ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
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AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
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Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
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Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
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SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
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Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
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Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
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Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
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Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
Niranjan N
Sr Analyst at ATOS
I rate Splunk support 10 out of 10.
Read full review of Splunk Enterprise Security »
Dishank Saxena
Site Reliability Engineering Manager & DevOps Lead Global at a tech vendor
I've contacted support multiple times. Their service is average. They are not very quick.
Read full review of Splunk ITSI (IT Service Intelligence) »
Srinivas Prudhivi Reddy
Lead Consultant at Stickman cyber
Technical support is not up to the mark.
Read full review of Splunk Security Essentials »
Tarun Singh
Deputy Manager at a tech vendor
I rate the support from Splunk SOAR a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk SOAR »
Shashank Gahoi.
Security Architect at a tech vendor
I have never contacted technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Avery Deloach
Cloud Solutions Architect at Core4ce, LLC
I've only had a couple of Splunk support cases, and they've been very, very prompt in responding, especially compared...
Read full review of Splunk Infrastructure Monitoring »
Girish R B
Security Engineer at Softtek
We have only had minimal contact with Splunk technical support.
Read full review of Splunk Enterprise Security »
SAURABHYADAV4
Consultant at HCL Technologies
I rate Splunk support 8 out of 10. They're good, but I think there is room to improve because Splunk is the market...
Read full review of Splunk Enterprise Security »
Wojtek Witowski
Product Owner at Danske Bank
The guys who deployed the solution on-premises had some questions for the API, and they were able to reach the help...
Read full review of Splunk On-Call »
Anonymous User
Security Engineer at Information Innovators Inc. (Triple-i)
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk Enterprise Security »
Abhishek Kalokhe
SIEM Engineer at a manufacturing company
I occasionally get in touch with Splunk technical support, usually regarding data onboarding. These include routine...
Read full review of Splunk Cloud Platform »
Mick
Sr. Production Support Analyst at Electric Reliability Council of Texas
The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Solutions Architect at a government
I've been working with Splunk for several years now, and I've always found them very responsive and supportive in a...
Read full review of Splunk Enterprise Security »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk Enterprise Security »
Anonymous User
Insider Thread Consultant at a manufacturing company
I haven’t contacted the support team. I reach out to the internal expert. My searches and my requirements are very...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operation Manager at a tech services company
Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more...
Read full review of Splunk On-Call »
Anonymous User
Manager Cloud Operations at a computer software company
I would rate support a four out of ten. The reason is that they are not proactive, they are reactive. If we notify...
Read full review of Splunk Cloud Platform »
Anonymous User
Security Architect at a computer software company
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
Surya Teja
Information Security Analyst at Apcfss
I rate Splunk support nine out of 10. Their support team is excellent. We schedule calls with them when we have...
Read full review of Splunk Enterprise Security »
Bryan Castleberry
IT Specialist at a government
I only reached out to our Splunk contacts, but my team reached out to Splunk's support team. I have not had any...
Read full review of Splunk Enterprise Security »
Anonymous User
Director of Technology at a insurance company
The support's been good from what I've heard. If it weren't, it would've been escalated to me.
Read full review of Splunk User Behavior Analytics »
Mark Roeder
Manager, Security Engineering at a computer software company
We don't use technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Developer at a tech vendor
We get support when we need it. I would rate support an eight or nine out of ten. There's always learning and...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »
JimHudson
IT at a non-tech company
Splunk's customer service and technical support have been good, and we don't have any complaints. We have a good...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Cyber Security Engineer at a university
I rate Splunk support eight out of 10.
Read full review of Splunk Enterprise Security »
Gatlin Gates
Security Engineer at By Light Professional IT Services
I have not had to interact with Splunk support. Most of the issues that I ran into can be solved by reaching out to a...
Read full review of Splunk Enterprise Security »
Oleg Iatsuta
Technical Lead at a tech services company
We don't have experience with customer service and support.
Read full review of Splunk Cloud Platform »
Anonymous User
Sr BigData Infrastructure Architect at a hospitality company
I have not had direct experience with the Splunk technical support because I leave it to the other teams in our...
Read full review of Splunk Cloud Platform »

Review 1 of 30

Technical Support

No Data Available

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