Compare Arista vs LogicMonitor

Arista

Based on 68 reviews.

LogicMonitor

Based on 26 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

11 reviews

Mojo Networks

3 reviews

Arista NDR

2 reviews

LogicMonitor

5 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MarekSzafrański
Senior Core Network Engineer at Eurofins
I used to use Arista Networks Platform as it was deployed in a big data center.
Read full review of Arista Networks Platform »
MarekSzafrański
Senior Core Network Engineer at Eurofins
In general, the product works fine and is efficient. It was mainly used by someone else in my company, and I just...
Read full review of Arista Campus LAN Switches »
Nitesh Saxena
IT Manager at Avyaan Management
I use the solution in my company and I know that it is a software firewall and not a hardware firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Anonymous User
Chief Technology Officer at a financial services firm

Read full review of Arista NDR »
Anonymous User
Director Of Technology
In every one of our schools - we have five elementaries, we have two high schools, one middle school - a total of 10...
Read full review of Mojo Networks »

Review 1 of 5

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

Customer Service

Nitesh Saxena
IT Manager at Avyaan Management
Our company does not require technical support.
Read full review of Arista Edge Threat Management NG Firewall »
Robert Wambani
CTO at JabJabGroup
The technical support is excellent.
Read full review of Mojo Networks »
MarekSzafrański
Senior Core Network Engineer at Eurofins
The solution's technical support was fast since if a support ticket was opened, then the support process was carried...
Read full review of Arista Campus LAN Switches »
Sumanth Myneni
Architect at PepsiCo
The technical support is good from the Arista Networks Platform. However, we are waiting on a response back from them...
Read full review of Arista Networks Platform »
MarekSzafrański
Senior Core Network Engineer at Eurofins
I have experience with the solution's technical support. The response from the product's support team was at a much...
Read full review of Arista Networks Platform »
Tareq Elqadah
Regional Sales Manager at Cyber Knight Technologies FZ LLC
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
Md. Ashraf-Ud-Dowla
Deputy General Manager at Nagad Ltd.
The technical support for the solution is good whenever needed, though my company has faced very few issues with the...
Read full review of Arista Networks Platform »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Anonymous User
Support Engineer at a manufacturing company
I have not dealt with Arista's customer service, as we do not have Arista devices on our premises.
Read full review of Arista Networks Platform »
Didan Esa Fabel Aji Purbawasesa
System Engineer at VTI
Arista Networks Platform's technical support is very effective.
Read full review of Arista Networks Platform »
Naveen B
Network Engineer at Convergent Wireless Communications
The major advantage of technical support is they're pretty good in terms of the response time taken to inquiries....
Read full review of Mojo Networks »
John Case
Senior Collaborator at a consultancy
Technical support has been incredible. I talked with the Senior Vice President of Support on a product problem that...
Read full review of Mojo Networks »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
The nice thing about technical support from Arista is you don't have to go through multiple levels of check-ups where...
Read full review of Arista Networks Platform »
David Landers
Founder & Chief Architect at a tech services company
Technical support is great and responsive. I have had all our cases addressed very quickly. I think the support is...
Read full review of Mojo Networks »
Anonymous User
Director of Projects and IT at a healthcare company
Awake was recently purchased by Arista, so they are part of the bigger company now. That may give them an opportunity...
Read full review of Arista NDR »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
Technical support is lightning-fast. They are helpful and responsive. We are satisfied with the level of support on...
Read full review of Arista Campus LAN Switches »
AlanTran
Director of Technical Services at CTM
Their support is second to none. I love their support. They are very proactive, they always resolve issues, there's...
Read full review of Mojo Networks »
Anonymous User
IT Specialist at a energy/utilities company
We have a team to maintain the infrastructure and a support agreement with Arista in case of any issues. They respond...
Read full review of Arista Networks Platform »
Anonymous User
Director of IT at a legal firm
The technical support is pretty good.
Read full review of Mojo Networks »
Moshiur Rahman Khan
CEO/Consultant at CIL
Arista's customer service is excellent. They provide instant support and maintain commitments regarding replacement...
Read full review of Arista Networks Platform »
Anonymous User
Chief Security Officer at a university
Their technical support has been pretty good. We haven't had many issues and they're very proactive. That's what we...
Read full review of Arista NDR »
Nimit Puvar
EVP for Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
I am not the right person to evaluate the tech support, but according to my team’s feedback, we receive extended...
Read full review of Arista Networks Platform »
Anonymous User
Senior Network Engineer at a tech services company
While technical support is good, they could still improve upon their services.
Read full review of Mojo Networks »
Aunally Maloo
CEO at Mart Networks Group
Arista Networks Platform provides good support.
Read full review of Arista Networks Platform »
Anonymous User
Head of Cyber Threat Operations at a energy/utilities company
Awake's technical support is very good. We have a good, solid relationship with them. It's pretty stellar.
Read full review of Arista NDR »
Anonymous User
Head of Technical at a tech services company
Technical support has been very good. They're quite helpful and responsive. We're satisfied with the level of support...
Read full review of Arista Networks Platform »
Anonymous User
Director Of Technology
Their tech support is amazing. Not a chat. It's not that we put in a Help Desk ticket, it's more that we're on the...
Read full review of Mojo Networks »
Anonymous User
Chief Technology Officer at a financial services firm
I don't think anyone is a 10 out of ten. There's always room for improvement. I'll give the Arista support group an...
Read full review of Arista NDR »
Seth Hink
Senior Network Engineer II at Mercury General Corporation
They've been really good. I actually enjoy them a lot more than Cisco. I would rate them a nine or ten out of ten....
Read full review of Arista Networks Platform »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
Technical support is one of the best that you could come across. There is no need for improvement with technical...
Read full review of Mojo Networks »

Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »

Review 1 of 25

Technical Support

No Data Available

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