We do managed services, professional services, and also resell some products, where Mojo Networks happens to be one of them. Our focus is to use Mojo Networks equipment, even back when it was AirTight Networks, as the core of our managed WiFi solution.
We provide multiple packages of a managed WiFi solution focused primarily on different types of customers. We aim more for restaurants, retail, hospitality, etc. We also do corporate WiFi, so we have a 24/7 managed service. We have been using their product back as far back as 2014. We have a team which does troubleshooting, installations, deployment, and troubleshooting design around the product.
The primary use would be as the core of our managed WiFi solution to customers. We trust this solution more than anybody else: Their platform, and APs to be that core of our managed solution, because of how well easily it's supported, its management, and deployment. That is why we use Mojo. It allows us to scale APs from our managed solution for customer APs. The older style is a lot clunkier because it does not have the cloud-managed piece to it. The cloud-managed piece and the analytics together, as a managed solution, is the best fit for a managed solution for a managed service provider.
It has given us a huge leg-up when competing with other managed service providers who use different vendors because of the visibility it gives us to customers' traffic for troubleshooting purposes. It tells us if something's wrong before the customer knows it, or at least it speeds up our troubleshooting dramatically. They have built into it the ability to know if there is a network problem. It saves us a lot of troubleshooting time.
The Mojo Aware platform has been able, in multiple cases, to hone in on the cause. Customers report to our team saying, "We have WiFi problems at this location." Something generic. We can see the problem thanks to Mojo Aware. We are able to tell them, "We see the problem in a particular network feature or function is having problems. That is why you are having WiFi problems. It is because of this. Right here is the reason. You need to fix this right now."
It is not the WiFi as much as it is the feature that the WiFi customers or clients are using. They call it: DHCP. When you connect to the network, you get an IP address. I have seen it multiple times, where people go "I can't connect to WiFi." The problem is not the WiFi, the problem is something the WiFi is going to use to get you on the network.
Mojo resolves problems. It repeatedly has faster diagnostics on a network failure.