Mojo Networks Reviews

We do managed services, professional services, and also resell some products, where Mojo Networks happens to be one of them. Our focus is to use Mojo Networks equipment, even back when it was AirTight Networks, as the core of our managed WiFi solution.

We provide multiple packages of a managed WiFi solution focused primarily on different types of customers. We aim more for restaurants, retail, hospitality, etc. We also do corporate WiFi, so we have a 24/7 managed service. We have been using their product back as far back as 2014. We have a team which does troubleshooting, installations, deployment, and troubleshooting design around the product.

The primary use would be as the core of our managed WiFi solution to customers. We trust this solution more than anybody else: Their platform, and APs to be that core of our managed solution, because of how well easily it's supported, its management, and deployment. That is why we use Mojo. It allows us to scale APs from our managed solution for customer APs. The older style is a lot clunkier because it does not have the cloud-managed piece to it. The cloud-managed piece and the analytics together, as a managed solution, is the best fit for a managed solution for a managed service provider.

It has given us a huge leg-up when competing with other managed service providers who use different vendors because of the visibility it gives us to customers' traffic for troubleshooting purposes. It tells us if something's wrong before the customer knows it, or at least it speeds up our troubleshooting dramatically. They have built into it the ability to know if there is a network problem. It saves us a lot of troubleshooting time.

The Mojo Aware platform has been able, in multiple cases, to hone in on the cause. Customers report to our team saying, "We have WiFi problems at this location." Something generic. We can see the problem thanks to Mojo Aware. We are able to tell them, "We see the problem in a particular network feature or function is having problems. That is why you are having WiFi problems. It is because of this. Right here is the reason. You need to fix this right now."

It is not the WiFi as much as it is the feature that the WiFi customers or clients are using. They call it: DHCP. When you connect to the network, you get an IP address. I have seen it multiple times, where people go "I can't connect to WiFi." The problem is not the WiFi, the problem is something the WiFi is going to use to get you on the network.

Mojo resolves problems. It repeatedly has faster diagnostics on a network failure.

We have found Mojo to be critical for us because of its patented security and its wireless intrusion prevention system (WIPS). It is unique in the market. Other vendors even license it, and use it. It being a cloud-based solution was great for us, as an offering, for customers who do not have a lot of network resources and personnel. It has worked out, especially with their newer analytics, Cognitive WiFi.

We use their application programming interface (API) to monitor customers' WiFi. We monitor them for problems which are happening because of the alerting built into the product and the thresholds in their platform. It has given us a lot of power for monitoring.

It is cloud-based, which is a lot easier because of what the APs report back to the cloud. We monitor these individual locations versus some of the other ways you would have to do it on an older WiFi. The key features are the cloud-based solution, its flexibility, the security, the WIPS, the WIPS functionality, its patented feature, the analytics that they have developed on their Cognitive WiFi, and their Mojo Aware platform. Altogether, they are unbeatable in the market.

The security piece is big for compliance, so we have come back to that more than anything. However, their analytics are even more helpful, because they are key to speeding up our troubleshooting and reducing our customers' staffing requirements. 

Their Cognitive WiFi analytics (Mojo Aware) is the biggest feature on their dashboard. It helps us know where the problem is, so we do not have to spend time with the customer diagnosing it. The problem usually is not the APs, it is something else that is wrong. It is a problem with their firewall, their internet connectivity at that location, etc., so this allows us to devote less time to those customers' issues.

Both further expanding the API and access to even more diagnostics, as I have found a few limitations when I am dealing with them right now. I have a ticket open with them because we can't access a few things. As a managed service provider, we would be much better if we had access to them. We find it sort of restricting, as we do not see certain statistics, which are not available via the API yet. Therefore, an expansion of these is a big deal for us.

Also, the other one would be they still have multiple platforms. They have what they call their Mojo Wireless Manager, which is their older, WiFi administrative management, monitoring platform dashboard. They have not transitioned all of their functionality into their Mojo Aware dashboard. They state that they will do it, but it has not been completed yet, so we still have two dashboards. They need to finish it, and get them consolidated into one dashboard. They need to speed up that process. We do not rely on that for doing day-to-day monitoring. It just feels like there are these two worlds right now, where they need to consolidate and get it done. They just have to get it done.

They could use more additional application security and network security features. They could add on to the WiFi as a selling point. It would be nice to be able to say to the WiFi users, "We will protect you against viruses and malware, so you don't have to purchase that." This would be very useful. 

Mojo is going in this direction gradually, but they do not have these features yet. I like that they are more conservative in how quickly they make changes. It has probably been to their benefit for stability.

It is very stable. We have had a few AP failures over the years. We have run into some strange problems, but never anything that has shown up network-wide or consistently, and Mojo is very fast about AP replacement. 

We do not have bugs causing us repeated problems. They have been very rare, especially strange bugs. We do have a couple weird things here and there, but never anything that impacted service, which has been great.

We have worked with them for four years. While we have had a couple of weird things with the web interface or on the dashboards, there has never been anything where the APs were down because of a bug or it kept crashing. That is pretty good. 

I have had work with a lot of network vendors over the years, and they have been very stable. This is good for them, and good for us.

Scalability has been very good. They have their cloud environment in Amazon Web Services (AWS). We are not at a huge scale yet, based on volume of APs per customer. We have not had any problems based on scalability. The platform scales well for us, because of the way it is built. It has been very flexible for us and scaling up. We have not seen any problems with their infrastructure stability, in regards to scaling up. It has been a big positive.

Technical support is great and responsive. I have had all our cases addressed very quickly. 

I think the support is done offshore, not in the U.S., but it has been very responsive. In a couple cases, the features do not exist. This is frustrating. However, it is not their problem. 

They have been very responsive, and consistently investigate problems. I have dealt with bad vendors, who are very sluggish on assistance. This is not them. They have been very quick to dig into problems.

My experience with them has been nothing, but solid. If I would have had a bad experience, it would have colored my view of them a lot. That is the way it works. If you have one bad operations experience, it will make you think about that one all the time. However, it has been consistently solid.

The biggest reason for our switch in 2014 was the cloud-based portion of it. It was controllerless. There was no WiFi controller nor separate hardware. We were previously working a lot with Juniper Networks WiFi, and other vendors here and there. 

The cloud-based WiFi was a big deal, to not need controllers, nor extra hardware. They were about the first to do it. It was game changing to know about this option back in 2014 when they were still called AirTight Networks.

It is a very simple set-up. You can always make it more complicated, by doing configuration steps. However, they have made that pretty easy too. For the most part, almost everything we want to do remotely from the cloud, we can from their cloud portal. 

I am based in Colorado. Our team is here, and we are doing several WiFi deployments for coffee shops in New York City this week. Our partners are deploying other equipment for these customers, but our piece for the remote WiFi, we can make all the changes from the cloud. We do not have to go to New York City just to get the basic setup going. It is very zero touch for us onsite. You just have somebody plug it in.

They have been a great price competitor against some of the other big brands, like Meraki, especially for cloud-based WiFi. However, Meraki has been more expensive. They beat Meraki on features for the WiFi, which makes them a better choice even if the price is the same.

There are other solutions, like Ubiquiti, that have lowered their prices, which sometimes makes the argument to go with them. Someone will say, "I just want to get on WiFi." Then they could go really cheap. However, we do not bake in the WiFi for other vendors into our managed services, because they do not meet our standard offering.

The price is good and competitive in the market.

Before Mojo, we used Juniper Networks who was our primary choice for WiFi resale and professional services. When we started out with our managed services packages, we did not have another vendor whom we had already used. Therefore, it was a choice of which one is the best choice. We potentially looked at Aerohive and Meraki as alternatives (probably more Meraki than anybody else), because of their presence in the market.

It came down that Mojo's features were better for us and the pricing was good. As they have become more publicly visible in the market, it has worked out great. Mojo has become more visible, and that has worked out for us. If it turned out they had not become more visible, it is possible we would have switched to another vendor.

So, it has been perfect. Mojo has become hot in the market. People like them. They are winning a lot of deals. This is good for us, as it makes us look like we are not going out on a limb with these guys. It helps us makes our case, when they are doing well.

I would recommend a demonstration or a trial. Plug Mojo, or one of their APs, into your environment. Test it out, see what you see, then take it from there.

When you compare it to others that you may be looking at, look for deficiencies or things which do not meet your needs. There's just less and less of those. The biggest thing would be that they do not have some of those malware protection features yet on the WiFi, which they could add. 

Try it out, demo it out, and test it out for a few weeks. See what you see and view the analytics, then see if you can find something that does it as well.

We are service providers and we implement service solutions for our clients. It's for office and workspace environments.

Mojo Networks offers many features. The features that I like the most are the visibility and the firewall, which is very good.

The navigator on the cloud interface is simple, and the installation is simple and straightforward as well.

The most important thing for us is the visibility in our applications.

The distribution can be improved, particularly in this part of the world. I would say that it is not on point.

We have been dealing with Mojo Networks for three years.

This solution is stable and we have not experienced any issues.

The technical support is excellent.

Previously, we have used Cisco. Cisco is more expensive and with Mojo, the interface is simple. The information is quick and in terms of configuration and troubleshooting, Mojo is easier.

I think that Mojo, Aerohive, and Extreme are the ones we primarily use.

The initial setup is simple and straightforward.

To deploy and set up an AP takes less than five minutes, regardless of the location. It's simple on the cloud interface.

Maintenance and support are things that we generally do ourselves. If it something beyond us then we have to contact the support team.

We have a term that is renewed every three years.

At certain points, there are hardware updates and they send notifications before they do the updates.

I would recommend this solution to anyone who is interested in using it. I would suggest using Mojo before Cisco.

They have a firewall, web content filtering, and they have the HEP services. From a technical aspect, this is a good product.

I would rate this solution a nine out of ten.

Restaurant wireless networks (private and guest hotspots).

Added significant value for our MSP customers.

Extremely proficient technology with excellent analytics and guest WiFi features.

We sell to enterprise customers who, in recent years, are leveraging wireless for mobile tablets, IoT devices and robust guest WiFi. The Mojo has proved to handle these high-density requirements and perform better than many competitive devices. Additionally, built-in guest analytics and advanced guest portal features allow our customers to create a guest experience which is typically only available with complex and expensive third-party software.

Needs greater simplicity in the management portal. Currently, the Mojo portal presents different “apps” to configure the devices, create splash pages, configure security settings, and monitor the network. This can be confusing, although Mojo has made great strides in combining these into “Aware”.

No issues with stability.

No issues with scalability.

Technical support has been responsive when needed.

We were looking for a viable controller-less solution with good security and guest hotspot features. Mojo offers significant performance and value.

As expected, this product offers touchless provisioning. It also includes RF planning tools.

Pricing includes the planning tools, management, security, analytics, and advanced guest WiFi capabilities. 

It's always better to buy the longest term available for the best ROI. However, device will continue to function without valid cloud license.

We looked at similar solutions from Meraki and Aerohive but found Mojo performed significantly better and offered significant value to our customers.

Seriously consider the tri-radio APs, as the client testing features are critical in environments where there is no onsite IT staff.

We are using the solution for the wireless network for additional devices. This is a distributed system, not a centralized system such as Aruba which depends on the wireless manager. The solution depends on the AP, not on the wireless manager. Mojo Networks is a distributed system. The wireless manager is just the managing plan, not the data plan for Mojo Networks. We are using the wireless network, not the switching site. Mojo Networks is the data center on the switching side.

The most valuable feature is the seamless connection between the end-user on the wireless side.

The solution has room to improve the integration with Wi-Fi six devices which have limited availability on the market. 

I would like to have a single pane of glass to better control the access point and the switching.

I have been using the solution for 15 years.

I give the stability an eight out of ten.

I give the scalability a nine out of ten.

We have around 1,000 people using the solution.

The technical support is great.

Positive

The initial setup is straightforward.

The implementation was completed in-house.

I give the price an eight out of ten.

We evaluated Aruba and Cisco systems.

I give the solution a nine out of ten.

The maintenance of the solution requires around 15 people.

Our primary use case is for guests and corporate WiFi. The solution is deployed on-premise in our three offices.

Its value is that it provides WiFi for our guests and corporate.

Something that could be improved is the ability to easily and quickly see what speed someone is on and if there are any issues on the network. We are using the older software technology, so maybe their newest version is able to do that.

An additional feature would be the ability to have better insights to see who's connected from a mobile device.

I have been using this solution for 11 years.

Stability is good. However, it's slow. We have about 24 devices across all three offices. We don't require any kind of staff for deployment and maintenance.

The technical support is pretty good.

Initial setup was straightforward.

We used a third-party for deployment and implementation.

The cost is a one-time fee.

We are currently looking to switch over to a different wireless LAN solution.

I would rate this solution 5 out of 10. My advice is to just make sure it's reliable and offers the security that you need.

The security is the most valuable aspect of the solution.

The solution is very stable.

The product scales well.

The implementation could be simplified. Right now it's a bit complex.

Technical support could be more helpful. They are lacking a bit in that regard.

I can't think of any specific features the solution is lacking at the moment. It's pretty well-rounded as a product.

I've been using the solution for almost two and a half years at this point.

The solution is very stable. We don't face any issues with its performance. It doesn't crash. There's no freezing. I don't recall bugs or glitches. It's reliable.

The solution scales well. If a company needs to scale the solution to suit the changing needs of their organization, they should be able to do so quite easily.

We tend to deal with a lot of enterprise-level clients, so the solution itself gets quite large.

While technical support is good, they could still improve upon their services.

The difficulty of the initial implementation varies. For AP installations, for example, it's bulkier and more on the side of complexity. Therefore, setups aren't always the most straightforward.

We are partners. We have a business relationship with the product.

I'm more on the client-side. On a large scale, we tend to support a corporate network.

I'd recommend the solution.

Overall, I'd rate the solution nine out of ten. It does everything we need it to do, and it scales well. it's stable and offers good security. If technical support was better or if the implementation could be simplified, I'd give it full points.

The security is a valuable feature. 

The setup was complex.

The price should be lowered. It is too high for our country. 

We have used the solution for at least four years.

The initial setup was complex. 

The price of the solution is too high for our country. 

The solution is deployed in our organization in a variety of ways. 

I rate Mojo Networks as a seven out of ten. 

Arista Wifi (Mojo) is a very security-centric Wi-Fi solution that is highly scalable. 

I was an employee there, so this question doesn't apply.

Mojo now has been procured by Arista. Arista Wi-Fi is extremely secure with WIPS, built-in wireless. d

The renewal costs that come with it are very expensive.

Price is the only area that needs improvement.

I was in a technology commercial role. I worked in Mojo support for five years and another six years as a part of the sales team.

Mojo Networks (Arista) is a stable solution. 

It's a scalable product.

I have deployed it right from an SMB to an extra-large enterprise. The largest deployment I've seen is approximately 200,000 devices.

Technical support is one of the best that you could come across.

There is no need for improvement with technical support.

The installation is easy, it is absolutely plug-and-play.

You don't need an expert to install it, any layman could easily do the installation.

200,000 devices were managed by a team of eight.

I implemented the solution myself as well as through partners

Arista Wifi (Mojo) is highly scalable with a single pane of glass for management. Troubleshooting capabilities and deep insights are praise worthy. Overall this means a reduced management efforts. This in itself helps you achieve a great ROI.

It's a very costly solution, but someone who values security would definitely look up to Mojo Networks (Arista Wi-Fi).

It requires a license and that's a recurring cost and that has a really high cheque value. 

After using Mojo, I have evaluated HP Aruba. It was a really nice solution as well. They offer a lot of flexibility when it comes to deployment architecture. Depending upon the size of your network, you could choose different options. They have an instant DP, functionality or, architecture that becomes economical because it doesn't require a special controller.

At the same time, if you are deploying a large network, they have hardware controllers as well. 

The only flipside for them is lack of functionality in Cloud managed wifi front. What I have seen is that the cloud-based Aruba Wi-Fi is not exactly as one would expect cloud Wi-Fi to be. I have seen Mist, which is now Juniper Mist, Cisco Meraki, and Arista Mojo, and when compared to the cloud offering of these competitors, it is the clinch in armor for Aruba. 

However, the lifetime warranty that they offer makes their devices very attractive.

It's moderately priced, and at the same time, it offers a lifetime warranty, which makes it a preferred solution.

On a technical level, I would rate this solution a 10 out of 10. But from the cost perspective, I would have to reduce the rating. 

I would rate Mojo Networks an eight out of ten.