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Astute vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Astute
Zendesk
Based on 71 reviews.
Overview
Astute Solutions is a U.S.-based software company that develops customer service and knowledge management software for consumer-focused, medium to large companies. The privately held company is headquartered in Columbus, Ohio. Astute Solutions' software and services were developed to help companies improve the quality of their customer service interactions while gaining insight into their consumers' needs. The company's suite of applications includes customer relationship management, knowledge management, call center/contact center automation, and social CRM.
Information Not Available
Sample Customers
Astute Agent
McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
Astute Knowledge
Aer Lingus, B&G Foods, Ford Motor Company
Zendesk
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
No Data Available
Computer Software Company
22%
Educational Organization
10%
Financial Services Firm
7%
Manufacturing Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
No Data Available
Review 1 of 2
Customer Service
No Data Available
Review 1 of 30
Technical Support
No Data Available
No Data Available
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