Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Get the Live Chat Buyer's Guide and find out what your peers are saying about Zendesk Chat and more!
As of December 2024, the mindshare of Zendesk Chat in the Live Chat category
stands at 2.7%, down
from 5.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Live Chat
Key learnings from peers
Valuable Features
"Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us."
"We like the mobile application, which allows us to provide a faster response to the customer."
Room for Improvement
"Zendesk is expensive for smaller businesses to use."
"We would like to have auto-templates for TT closure and TT updates."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
