Compare Aurea vs ITRS

Aurea

Based on 12 reviews.

ITRS

Based on 88 reviews.

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Opsview

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Popular Solutions

1 reviews

0 reviews

0 reviews

2 reviews

4 reviews

0 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

16%

Insurance Company

Real Estate/Law Firm

Financial Services Firm

62%

Computer Software Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
We utilize OP5 Monitor in both on-premise and cloud environments. We have a master OP5 Monitor for our primary...
Read full review of OP5 Monitor »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »

Review 1 of 9

JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
I have raised tickets with support from OP5 Monitor on their portal. I have customers that have questions regarding...
Read full review of OP5 Monitor »
Sumanth Arshanapally
Senior Analyst at HCL Technologies
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Whenever we have contacted the technical support team, they have been helpful.
Read full review of Opsview »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Systems & Monitoring Engineer at a comms service provider
Customer Service: 10/10 Technical Support: 10/10
Read full review of Opsview »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
They are very responsive, but they're not perfect.
Read full review of Opsview »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
Head of Technical Operations and Development at a tech company
We have received good support.
Read full review of Opsview »
Sanket Wartikar
Senior Manager - Trading Systems Support at a financial services firm
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Senior Enterprise Management Administrator at a financial services firm
I don't only administer this application, I'm also responsible for other applications. As an example, I have another...
Read full review of ITRS Geneos »
Ashish Jaiswal
Senior Software Engineer at a financial services firm
Whenever we have new issues that we are facing, we contact ITRS Geneos. So we just need to get them, and they support...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

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