Compare Aurea vs ITRS

Aurea

Based on 12 reviews.

ITRS

Based on 88 reviews.

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Opsview

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Popular Solutions

1 reviews

0 reviews

0 reviews

8 reviews

4 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Real Estate/Law Firm

Insurance Company

Financial Services Firm

62%

Computer Software Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Harish Venkateshappa
Information Technology Staff at GlobalFoundries
We utilize OP5 Monitor in both on-premise and cloud environments. We have a master OP5 Monitor for our primary...
Read full review of OP5 Monitor »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
We use Geneos for infrastructure and application monitoring. I have used this solution for three or four companies....
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

Durai CT
Head FM Monitoring at a financial services firm
I have worked with ITRS technical support for many years. A lot of the support staff I have met in person. When I...
Read full review of ITRS Geneos »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider
10/10
Read full review of Opsview »
Anonymous User
Head of Technical Operations and Development at a tech company
We have received good support.
Read full review of Opsview »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Ashish Jaiswal
Senior Software Engineer at a financial services firm
Whenever we have new issues that we are facing, we contact ITRS Geneos. So we just need to get them, and they support...
Read full review of ITRS Geneos »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Anonymous User
Senior System Engineer at a financial services firm
6/10
Read full review of Opsview »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Anonymous User
Works at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
Infrastructure Support Technician at a financial services firm
Technical support is super knowledgable. During our trial period, I ran into some issues and they were very...
Read full review of Opsview »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Whenever we have contacted the technical support team, they have been helpful.
Read full review of Opsview »
Sanchit Pathak
System Analyst at a financial services firm
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

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