Compare Aurea vs Quest Software

Aurea

Based on 12 reviews.

Quest Software

Based on 189 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Toad Data Point

Concordia University

Quest SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Foglight Evolve Monitor

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Popular Solutions

Aurea CX Messenger

1 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Quest KACE Systems Management Appliance (SMA)

4 reviews

Quest Foglight for APM [EOL]

0 reviews

Quest Rapid Recovery

4 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

13%

Real Estate/Law Firm

Insurance Company

Financial Services Firm

15%

Computer Software Company

13%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of Quest QoreStor »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
We use Quest Recovery Manager for Active Directory to test disaster recovery, and we use it to restore objects as...
Read full review of Quest Recovery Manager for Active Directory »
Michael (Mikey) Wright
Systems Administrator at Custom Truck One Source
We use the System Management Appliance and the System Deployment Appliance. On the K1000 management appliance, we're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
We have one Microsoft 365 tenancy and three not-for-profit licenses from Microsoft. Microsoft changed the licensing...
Read full review of Quest On Demand Migration »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
We are using version 5.9.5 as well as 5.9.7. Ours is a huge database infra so we are using two different environments...
Read full review of Quest Foglight for Databases »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »

Review 1 of 9

Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery »
Brian Rota
Microsoft Principal Architect at a computer software company
The support's pretty good because we're a partner. We resell and implement the tool for our customers. The support...
Read full review of Quest On Demand Migration »
Jeff Manuszak
CTO at EDSI
They could improve support processes, perhaps making them more automated. Once you get an engineer on the phone, they...
Read full review of Quest QoreStor »
Adam Augustín
Country Manager at Prianto Ltd
The customer service and support are a little bit slow but understandable. They are capable, but sometimes they are...
Read full review of Quest Rapid Recovery »
JamesBlack
Owner at JRB Software
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Vishnu Yannam
County Carlow, Ireland · Hybrid Technical Officer at a university
I rate Quest support nine out of ten. They always respond in less than 24 hours. We contacted them about an issue...
Read full review of Quest On Demand Migration »
Oliver Wein
Senior Vice President at proalpha business solutions gmbh
I'm quite happy with their support. We ran into a few issues but they got handled. It was mostly miscommunications...
Read full review of Quest On Demand Migration »
Timpa D Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery »
Kevin Egger
Information Technology System Engineer at a tech consulting company
I have used their technical support before. They are good. You pay a lot of money for their support and updates, but...
Read full review of Quest KACE Systems Management Appliance (SMA) »
RicardoGarcia1
Avocat at Star Boxes India Pvt Ltd
The customer service is very good, providing quick customer support in Spanish.
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Cloud Infrastructure Engineer at SLR Consulting Ltd
They have an excellent and attentive support team!
Read full review of Quest On Demand Migration »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of Quest NetVault Plus »
Anonymous User
Sr. Virtualization Architect / Engineer. at a tech company
Excellent. Dell and Quest have a great and very knowleagable support team
Read full review of Quest Foglight for APM [EOL] »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of Quest NetVault Plus »
Anonymous User
Director of IT at CCOF, INC
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »
Ali Samir Gaafar
Senior Oracle Apex Developer at Abu Dhabi City Municipality
I've never had to reach out to technical support. I don't know how helpful or responsive they are when you need help.
Read full review of Toad for Oracle »
Bryan Wrench
Software Developer at a tech services company
The one time I used the customer service, it was excellent. Everyone I spoke with was very knowledgeable and...
Read full review of Toad for Oracle »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Mohamed Gelela
Managing Director at Quest Egypt Software
The technical support is excellent. I rate the overall support an eight out of ten.
Read full review of Toad Data Modeler »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
David Olsen
Assistant Unit Head, IT Systems Support at a security firm
We have Quest support. I assume we buy the highest level. Here's the thing about their support: It is good and bad....
Read full review of Quest KACE Systems Management Appliance (SMA) »
Arlene Seale
Database Administrator at Department of National Defence - Canada
We use Quest's Premier Support for KACE solutions. The biggest value of having Premier Support is the response time....
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Piotr Pastuszka
E-service at a financial services firm
I have only contacted technical support one time and it was by email. I would rate them somewhere between average and...
Read full review of Toad for Oracle »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Systems Administrator at a performing arts
The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to...
Read full review of Quest Rapid Recovery »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.