Quest KACE Asset Management Appliance Reviews

Name: Quest KACE Asset Management Appliance
Brand: Quest Software
Rating: 3.7 (7 reviews)

3.7 out of 5

7 reviews
66% willing to recommend

What is Quest KACE Asset Management Appliance?

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

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Quest KACE Asset Management Appliance is the #16 ranked solution in top IT Asset Management solutions. PeerSpot users give Quest KACE Asset Management Appliance an average rating of 7.4 out of 10. Quest KACE Asset Management Appliance is most commonly compared to ServiceNow: Quest KACE Asset Management Appliance vs ServiceNow. Quest KACE Asset Management Appliance is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Buyer's Guide

IT Asset Management

January 2025

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Featured reviews

Adam Augustín

Country Manager at Prianto Ltd

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty employees already need such a tool, especially if they have more than twenty-five clients and a spread-out business Remote control and massive deployment for fixing bugs and issues…

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Raza Zaidi

IT Infrastructure Manager at Magellan Aerospace

We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.

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reviewer1696500

Group Leader at a educational organization with 10,001+ employees

Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, particularly Microsoft Office. The lack of images for system deployments is challenging, particularly with…

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Quest KACE Asset Management Appliance mindshare

As of January 2025, the mindshare of Quest KACE Asset Management Appliance in the IT Asset Management category stands at 0.8%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Dec 19, 2024

Valuable Features

Quest KACE Asset Management Appliance offers significant usability with a low learning curve. Features include package and inventory management, seamless Windows system upgrades, remote control, and massive deployment capabilities for systems and printers, enhancing operational efficiency. Automated compliance reporting is valued. Users appreciate its ability to manage assets effectively without needing additional systems like SCCM. Comprehensive guidance through manuals further supports its functionality.

"The ability to work on printers and everything can be done remotely, which enhances functionality."
"The platform offers efficient stability."
"We use the solution for IT service desk management and asset management."

Room for Improvement

"A focus on more simplicity and user-friendly features would be beneficial."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands.We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

Pricing

"The product is expensive."
"I would rate the solution's pricing a six out of ten."
"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

Popular Use Cases

Organizations primarily use Quest KACE Asset Management Appliance for consolidating data from various desktops and laptops into a single portal. It is utilized for deploying Windows and non-Windows patches, installing approved software, upgrading Windows releases, and managing IT service desks and assets. They deploy it on private clouds for inventory package management. This tool is essential for companies with over fifty employees and more than twenty-five clients across distributed locations.

Service and Support

Quest KACE Asset Management Appliance has good support, as reported by users who found their issues handled efficiently. Some users in India mentioned their local support team as helpful without needing global assistance. Others noted that while support was fine, it was neither exceptional nor subpar. Some highlighted top-notch technical assistance but suggested considering additional 24/7 support to avoid delays. A few did not have experience with customer service.

Stability

Many users find Quest KACE Asset Management Appliance to be very stable, noting it operates without challenges and runs smoothly. Some highlight its efficiency in maintaining consistent performance. However, there are users who believe its stability is lacking, rating it low in stability. Despite differing opinions, the appliance generally receives positive remarks for its stable operation, with some attributing smooth performance to the software.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.