Quest KACE Asset Management Appliance pros and cons

3.7 out of 5

7 reviews
66% willing to recommend

Pros & Cons summary

Quest KACE Asset Management Appliance offers a user-friendly experience with efficient inventory and package management, seamless Windows upgrades, and scalable stability. Remote device management improves functionality, though inventory accuracy needs enhancement. Despite complicating initial setup and update management, third-party integrated remote desktop tools highlight areas for improvement. Potential AI and machine learning integration could boost capabilities. However, inventory reliability and setup complexity may be challenges for tech buyers.

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Prominent pros & cons

PROS

Quest KACE Asset Management Appliance provides reliable package management and inventory features.

Users appreciate the seamless upgrade capability to Windows management systems or versions.

The platform is recognized for its scalability and stability.

Support teams, particularly in India, have been noted as helpful.

Remote management of printers enhances functionality.

CONS

Remote desktop tools need improvement and simplification.

Inventory accuracy is inconsistent, being correct 90% of the time.

Initial setup is burdensome.

AI and machine learning integration is lacking.

Management of updates, especially for new operating systems, needs improvement.

Quest KACE Asset Management Appliance Pros review quotes

Abhirup Sarkar

Director, Middle East, East India & SAARC at DMX Technologies

Dec 21, 2020

Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description.

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Adam Augustín

Country Manager at Prianto Ltd

Dec 5, 2024

The ability to work on printers and everything can be done remotely, which enhances functionality.

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Raza Zaidi

IT Infrastructure Manager at Magellan Aerospace

Oct 14, 2020

We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.

Find out what your peers are saying about Quest Software, ServiceNow, Qualys and others in IT Asset Management. Updated: December 2024.

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Abhirup Sarkar

Director, Middle East, East India & SAARC at DMX Technologies

Nov 3, 2022

We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance.

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Ismail Kaseri

IT Manager at MKS Vison

Jun 6, 2023

We use the solution for IT service desk management and asset management.

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reviewer1696500

Group Leader at a educational organization with 10,001+ employees

Jan 16, 2024

The platform offers efficient stability.

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Cristian Ivanov

Europe IT Shared Services Manager at LIDEA Seeds

Jul 18, 2022

The solution is scalable.

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Quest KACE Asset Management Appliance Cons review quotes

Abhirup Sarkar

Director, Middle East, East India & SAARC at DMX Technologies

Dec 21, 2020

The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified.

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Adam Augustín

Country Manager at Prianto Ltd

Dec 5, 2024

A focus on more simplicity and user-friendly features would be beneficial.

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Raza Zaidi

IT Infrastructure Manager at Magellan Aerospace

Oct 14, 2020

Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.

Find out what your peers are saying about Quest Software, ServiceNow, Qualys and others in IT Asset Management. Updated: December 2024.

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824,053 professionals have used our research since 2012.

Abhirup Sarkar

Director, Middle East, East India & SAARC at DMX Technologies

Nov 3, 2022

Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution.

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Ismail Kaseri

IT Manager at MKS Vison

Jun 6, 2023

The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.

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reviewer1696500

Group Leader at a educational organization with 10,001+ employees

Jan 16, 2024

Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems.

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Cristian Ivanov

Europe IT Shared Services Manager at LIDEA Seeds

Jul 18, 2022

The initial setup was burdensome.

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