Freshservice and Quest KACE Asset Management Appliance are both asset management solutions, but Freshservice is preferred for its cloud-native infrastructure that enhances scalability and ease of use.
Features: Freshservice offers seamless integration with IT management tools, powerful automation, and an intuitive design. Quest KACE provides comprehensive hardware and software inventory management, patch management, and deployment capabilities.
Room for Improvement: Freshservice could improve in areas like extensive customizations, more advanced reporting options, and handling of complex IT environments. Quest KACE might focus on enhancing its user interface, increasing flexibility for remote asset management, and simplifying its initial setup process.
Ease of Deployment and Customer Service: Freshservice's cloud-based setup allows for quick deployment with minimal complexity and is complemented by responsive customer service. Quest KACE requires more setup time due to its on-premises nature but offers good support for its detailed configuration.
Pricing and ROI: Freshservice generally incurs a lower initial setup cost with a predictable cloud subscription model, emphasizing short-term cost-effectiveness. Quest KACE involves a higher upfront investment but provides long-term benefits through detailed asset insights.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
