Compare Bitdefender vs SonicWall

Bitdefender

Based on 142 reviews.

SonicWall

Based on 256 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. SonicWall Capture Client

January 2025

SonicWall Capture Client vs. Bitdefender Total Security

Updated: January 2025

Buyer's Guide

GravityZone Business Security vs. SonicWall Capture Client

January 2025

SonicWall Capture Client vs. GravityZone Business Security

Updated: January 2025

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

January 2025

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

Updated: January 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

Bitdefender GravityZone EDR

19 reviews

Bitdefender GravityZone Enterprise Security

16 reviews

GravityZone Business Security

5 reviews

SonicWall NSa

17 reviews

SonicWall TZ

17 reviews

SonicWall SMA

3 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Financial Services Firm

Government

Computer Software Company

17%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rias Majeed
CTO at Exceed NetSec LLC

Read full review of Bitdefender GravityZone Enterprise Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
AMBARISH PATKAR
Products &Service Head; Head of IT at Wahl India
I use Bitdefender GravityZone EDR for the grooming industry. It is primarily utilized for the office environment.
Read full review of Bitdefender GravityZone EDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
I'm an MSSP (managed security service provider), and I provide the solution to my customers as part of a complete...
Read full review of Bitdefender GravityZone XDR »
Sandeep Ramachandran Nair
Director Sales & Support at Oval Infosec
I use it to protect my personal laptop.
Read full review of Bitdefender Total Security »

Review 1 of 5

MohammedMateen
Network Administrator at Transgulf Readymix
Our use cases for SonicWall NSa are the Global VPN and the SSL VPN, because nowadays, everyone prefers to work from...
Read full review of SonicWall NSa »
Syed Taha
Information Security Manager at GLEEDS USA INC
I am still working with Sunny Core and using several solutions like SonicWall Firewall with NSM and Net Extender. I...
Read full review of SonicWall Global VPN Client »
Mark Richmond
Chief Technology Officer at Next Level Communications
Capture scans attachments, sending them to a sandbox. It runs executables or PDFs in Windows Server, Linux, and other...
Read full review of SonicWall Capture Security appliance (CSa) »
Bob-Thomas
Virtual CIO/ CISO at Kyber Security

Read full review of SonicWall TZ »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

STAVROS NANOPOULOS
Chief Executive Officer at Razor Technology Consultants
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Giuliano Souza
CEO e DPO at Souza Tecnologia
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
George Hadjimavros
Information Technology Infrastructure Manager at a financial services firm
The technical support including documentation for Bitdefender GravityZone Enterprise Security is quite good.
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Subbu Madhira
CEO at OmniNet Systems
Technical support is pretty good. They respond. You also have a lot of self-paced documents available, which means...
Read full review of Bitdefender MDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
BarryGreene
Owner at Providing Excellence through Technology
I've never needed to use their support.
Read full review of GravityZone Business Security »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Rias Majeed
CTO at Exceed NetSec LLC
The customer service and support are okay.
Read full review of Bitdefender GravityZone EDR »
Rias Majeed
CTO at Exceed NetSec LLC
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Solutions Specialist at a tech services company
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no...
Read full review of Bitdefender GravityZone EDR »
WalterMhlongo2
IT Consultant at Sanlam
We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get...
Read full review of Bitdefender GravityZone EDR »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had...
Read full review of Bitdefender GravityZone EDR »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
Victor Odoyo
Director at Kisii County Government
The technical support was on point.
Read full review of GravityZone Business Security »
Reviewer314545
Director, Information Technology at a tech services company
I have been in contact with technical support a few times. They are not the worst or the best. They provide an...
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »
Chirosca Alecsandru
Owner at Networks srl
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Managed IT Services Provider at a tech services company
I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Datacenter Engineer at a university
Technical support has been good. They are kind and respect our issues. I have received the help I need.
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
Technical support is very knowledgeable. You open a ticket with them and they reply to you within two hours. They...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have called technical support once. I rate the support from Bitdefender GravityZone Enterprise Security a nine out...
Read full review of Bitdefender GravityZone Enterprise Security »
DavidNeel
Chief Technology Officer at a computer software company
The technical support is average. They were not any better or worse than any other endpoint protection support...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
PhosikaSithisane
Power System Engineer at a retailer
It is difficult to contact SonicWall Email Security’s technical support team.
Read full review of SonicWall Email Security »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
Shaik Parveez
Network Engineer at Comm-IT
The support offered by SonicWall is good. I would rate them a six or seven out of ten.
Read full review of SonicWall NSa »
Anonymous User
IT Admin at a healthcare company
I don't get the support that I need from SonicWall.
Read full review of SonicWall TZ »
GK1
Information Technology Team at Asia Satellite Telecommunications Holdings Ltd
SonicWall NSa support is fine overall. My company always gets help from the local vendor.
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Anonymous User
Pre Sales Security at a tech services company
I was able to contact the SonicWall technical support team a few times, but before I was able to talk to a support...
Read full review of SonicWall TZ »
Arunachalam A
IT Project Manager at LifeCell international Pvt.Ltd
The solution’s customer support is good.
Read full review of SonicWall NSv »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSa »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
Anonymous User
Presales Engineer at a tech services company
I used SonicWall support sometimes. Most of the time I research and I solve any problems I have by myself because it...
Read full review of SonicWall Email Security »
Anonymous User
Consultant at ZAM Food Industry Pvt Ltd
We have not been in contact with technical support. Our own IT team is managing our email security and have been able...
Read full review of SonicWall Email Security »
Anonymous User
CEO at a recruiting/HR firm
I have been fortunate to work with a solution specialist company that consistently provided tech support. They...
Read full review of SonicWall NSv »
Michael Sleibi
IT Manager at Caritas Baby Hosptial
Technical support for this solution is great. When we ask questions they answer them quickly.
Read full review of SonicWall SMA »
Anonymous User
Network Security Engineer at a tech services company
We did not require technical support.
Read full review of SonicWall NSa »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I've never opened up a technical support case with the product. It's worked quite well, and we haven't run into...
Read full review of SonicWall NSa »
Rich Darress
Chief Operating Officer at Darress Tech
The tool's support is phenomenal. When I open a ticket online, I can immediately call their toll-free number for...
Read full review of SonicWall Mobile Connect »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Vinothkumar-Narasimman
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Anonymous User
Information Technology Network Support Specialist at a hospitality company
I've had good experience with technical support.
Read full review of SonicWall TZ »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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