Compare Bitdefender vs SonicWall

Bitdefender

Based on 137 reviews.

SonicWall

Based on 251 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. SonicWall Capture Client

October 2024

SonicWall Capture Client vs. Bitdefender Total Security

Updated: October 2024

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

October 2024

SonicWall Capture Client vs. Bitdefender GravityZone Enterprise Security

Updated: October 2024

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

October 2024

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

Updated: October 2024

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

Bitdefender GravityZone EDR

22 reviews

Bitdefender GravityZone Enterprise Security

17 reviews

GravityZone Business Security

5 reviews

SonicWall NSa

24 reviews

SonicWall TZ

18 reviews

SonicWall SMA

3 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

10%

Financial Services Firm

Government

Computer Software Company

17%

Manufacturing Company

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin Mabry
CEO at Sentree Systems, Corp.
We are using the recent, most current version. I use it for security purposes of the endpoints and primarily use it...
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
We send it to many customers. It would be some customers in the government sector, some of them in manufacturing,...
Read full review of Bitdefender GravityZone XDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We offer Bitdefender GravityZone Ultra to our clients. GravityZone Ultra has features such as encryption. I can do...
Read full review of Bitdefender GravityZone EDR »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
Bitdefender GravityZone Ultra Plus is an endpoint solution.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
I'm communicating with the local team in the Philippines, and I just installed the solution on my endpoint devices....
Read full review of Bitdefender MDR »

Review 1 of 5

Sathish Ravichandran
Server & Cloud Architect at Icare
We use the product for VPN connections. It allows establishing rules for user access control, specifying which types...
Read full review of SonicWall TZ »
Mark Richmond
Chief Technology Officer at Next Level Communications
Capture scans attachments, sending them to a sandbox. It runs executables or PDFs in Windows Server, Linux, and other...
Read full review of SonicWall Capture Security appliance (CSa) »
Sergi Pinto
Internet Manager at MICROBLAU SL
The solution is a security system we install in our customer's office. It's a firewall. We have a control panel to...
Read full review of SonicWall NSa »
In432TchMn89
IT Manager at Citizens Bank
We use SonicWall NSV as the firewall component of our network and security solution.
Read full review of SonicWall NSv »
John Holbel
President at CMIT Solutions
Our clients mainly use it for their firewall protection.
Read full review of SonicWall NSSP »

Review 1 of 5

Customer Service

Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I rate Bitdefender support eight out of ten. The support provided by our team and the global team is good.
Read full review of Bitdefender GravityZone XDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't have any problems with the tech support. I am actually working with someone from their department right now...
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Arvin Nuhandya
Information Technology Support Engineer at PT. Walk Brains Indonesia
The response time from Bitdefender's support team is generally good.
Read full review of Bitdefender Total Security »
Marcin Bełzowski
IT Manager at MGH. Małopolska Grupa Handlowa Sp. z o.o
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
LorenzoArcinue
Senior IT System Analyst at Identitii
I am concerned with the support team's time. I think it is not aligned with my time. I get a response only at night....
Read full review of Bitdefender MDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
The technical support is good. It is as good as Kaspersky’s technical support. I rate the technical support an eight...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Kevin Mabry
CEO at Sentree Systems, Corp.
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Mostafa Ameen
Information Security Engineer at ICT Misr
Support is helpful.
Read full review of Bitdefender GravityZone EDR »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at Exceed NetSec LLC
The customer service and support are okay.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
Bitdefender Total Security offers various support options, including phone, email, and online technical support....
Read full review of Bitdefender Total Security »
Mohamadi ZONGO
IT Manager at WAHO
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
Reviewer314545
Director, Information Technology at a tech services company
I have been in contact with technical support a few times. They are not the worst or the best. They provide an...
Read full review of Bitdefender GravityZone EDR »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
Technical support is very knowledgeable. You open a ticket with them and they reply to you within two hours. They...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Michael Ndwiga
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at Esnad
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Solutions Specialist at a tech services company
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Managed IT Services Provider at a tech services company
I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this...
Read full review of Bitdefender GravityZone EDR »
Israel Ayobamiji
Computer Repair Technician at self-employed
I would rate the technical support as an eight out of ten.
Read full review of Bitdefender Total Security »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
The support was good from both our AMC team and the OEM. We get good support. I would give it a seven out of ten.
Read full review of SonicWall NSa »
Raghuram K M
Chief Technology Officer at Prognosys Medical Systems
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
MohammedMateen
Network Administrator at Transgulf Readymix
The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what...
Read full review of SonicWall NSa »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
The customer service and support are excellent. It is 24/7, and we have a support center in India.
Read full review of SonicWall NSa »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Nawapol Boonlerd
Information Security Engineer at BigFish Enterprise Ltd.
We are in Thailand and I'm very happy with the technical support.
Read full review of SonicWall SMA »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Veeramani Arumugam
Director at vatanix
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
MohammadAta
Technical Manager, NOC at TEXUM JORDAN
We haven't needed to contact customer support.
Read full review of SonicWall Capture Advanced Threat Protection »
Vinothkumar-Narasimman
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »
Manish Nalawade
Owner at it logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
Anonymous User
NOC Manager at a tech services company
We have regular contact with technical support. When we send a support ticket, they respond to us within the day and...
Read full review of SonicWall NSa »
Anonymous User
Director Comercial at a tech services company
It is always there when we need it. They have a very good service.
Read full review of SonicWall NSa »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
Roy Haddad
Director at FOXMINDS Solutions LLC
The technical support is excellent.
Read full review of SonicWall TZ »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
SonicWall support is good.
Read full review of SonicWall NSa »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
ITSuperv67
IT Supervisor at a construction company
Technical support has been fine. The last couple of times we've needed them, our issues were handled in a timely...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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