Compare BMC vs GitLab

BMC

Based on 455 reviews.

GitLab

Based on 81 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

12 reviews

BMC TrueSight Operations Management

11 reviews

GitLab

24 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

29%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »
MarkFrancome
Senior System Specialist at a recruiting/HR firm
We are a large insurance company that uses BMC Control-M Managed File Transfer for batch processing and file...
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 5

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once...
Read full review of GitLab »

Review 1 of 1

Customer Service

Yousef Bayari
ITSM Consultant at Smart IT Service
The customer support is great, maybe that's because I'm with a big client. They really are very good.
Read full review of BMC Remedy »
SiddharthSinha
Chief Executive Officer at Kinsfolk Technology Private Limited
Overall, I would rate BMC's technical support a five out of five, they are good.
Read full review of BMC TrueSight Orchestration »
Elsayed Aboelnaga
System Engineer at Uranium For IT Solutions
In our company, we haven't faced any issues because of which we had to contact the solution's technical support.
Read full review of BMC Remedy »
Anonymous User
Senior Consultant at a tech services company
I've had to work with the technical support, and it has been good.
Read full review of BMC Client Management »
Jorge Lozano
Software Consultant at a consultancy
They are perfect. I would rate them a ten out of ten.
Read full review of Control-M »
Soumya Metya
Senior Associate at a tech services company
The integrated guides and how-to videos in the solution’s web interface is a good approach. There are a lot of...
Read full review of Control-M »
Andrea Bastian
Senior Business Manager at Sisn
Their L2-support Is not that good and often our team have managed to solve problems which their team could not....
Read full review of BMC Control-M Managed File Transfer »
Alvaro Valdes
Information Systems Computer System Controller at a insurance company
We haven't needed customer support extensively. However, we did encounter some delays, waiting for several hours to...
Read full review of BMC Helix ITSM »
Ahmad ADNAN
Senior Account Executive at FDS
Typically, the only time we refer to BMC's technical support is when we need a new patch or some kind of update from...
Read full review of BMC Client Management »
Anonymous User
Sr. BMC Remedy Lead Developer (PM) at a transportation company
Customer Service: The Customer service is the same as always. It hasn't changed much. They will always be there to...
Read full review of BMC Helix ITSM »
Miguel Angel Lopez Quiroz
Architect at reduno.com
I have not contacted support.
Read full review of BMC Remedy »
Anonymous User
Solutions Architect at a computer software company
The technical support is good.
Read full review of BMC Helix ITSM »
Doug Greene
Sr. Director Operations at a comms service provider
We have a great relationship with BMC. We're probably different than the average bear. We've got a great account...
Read full review of BMC TrueSight Operations Management »
xs
Project Manager at a energy/utilities company
We have a strong collaboration with BMC and we are constantly in contact with them. The support is good and we are...
Read full review of Control-M »
Anonymous User
Principal Solutions Architect at a tech services company
We have a premium support contract and it has been good for us. Whenever we raise an issue, they are responsive and...
Read full review of BMC Remedyforce [EOL] »
Alvaro Valdes
Information Systems Computer System Controller at a insurance company
We don't use BMC technical support directly, we go through a partner.
Read full review of BMC TrueSight Operations Management »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
Because we've used the product for 20 years we have direct lines to product management and to the leads. But I'll be...
Read full review of BMC TrueSight Capacity Optimization »
Ernest Szeideman
Senior Security Solution Architect at a comms service provider
A lot of the support is quite good. They really want to help. There are two different teams in support right now....
Read full review of BMC TrueSight Network Automation »
Sushant Pradhan
Solution Architech at a computer software company
The customer service and support are good. BMC offers multiple channels for support, including social media, which...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Somashekar SG
IT Consultant at Acentauri
I rate BMC support 10 out of 10. They are stringent about their SLA timelines. They respond on time, and if it's a...
Read full review of Control-M »
Anonymous User
Maintenance Manager at a transportation company
I love support and the support people. It is very good. Because we are quite a mature customer and the whole team has...
Read full review of Control-M »
Harshal Deore
Solution Architect at Column Software Solutions Pvt. Ltd
The solution's technical support could be better.
Read full review of BMC TrueSight Network Automation »
Anonymous User
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
HEVERSON CAMPELO
Information Technology Analyst at a financial services firm
We have had a few problems with support so I would rate them a nine out of ten. They didn't give us the answers we...
Read full review of BMC Data Management for IMS and DB2 on zOS »
Anonymous User
ITSM Consultant at a media company
Their support is sufficient and fine as of now. Our interaction is currently minimal. We generally use the community...
Read full review of BMC Helix ITSM »
Anonymous User
Senior Consultant at a tech consulting company
Technical support is 10 out of 10; support is available around the clock, 24/7.
Read full review of Control-M »
Anonymous User
Senior IT Specialist at a financial services firm
Technical support has a very weak first line of support, but a very good developer team in Israel.
Read full review of Control-M »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »

Review 1 of 30

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Cuneyt-Gurses
Cloud architect at DTech Cloud
The tool's technical support is great.
Read full review of GitLab »
Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
Anonymous User
Senior Software Engineer at a tech services company
We have not needed technical support.
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anonymous User
Cloud Engineer at a retailer
I was satisfied with the support.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Pradeep Singh
DevOps Lead at Adidas
GitLab's technical support is quick and responsive.
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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