Compare BMC vs GitLab

BMC

Based on 450 reviews.

GitLab

Based on 75 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

11 reviews

BMC Helix ITSM

14 reviews

BMC TrueSight Operations Management

11 reviews

GitLab

25 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Educational Organization

28%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We do a lot of file transfers. We've anywhere from 19,000 to 20,000 transfers on a monthly basis. Some of them are...
Read full review of BMC Control-M Managed File Transfer »
Ameet Darole
IT Service Delivery at Abcl
We used it for ticket management, handling user issues, and monitoring alerts.
Read full review of BMC Remedy »
RajkumarK
Senior Production Analyst at Victoria's Secret
We used to support VMware applications, focusing on distributed applications such as data from ETW, Snowflake, and...
Read full review of BMC Helix ITSM »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
Ahmad ADNAN
Senior Account Executive at FDS
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan,...
Read full review of BMC Client Management »

Review 1 of 5

Corné den Hollander
Product Owner at a financial services firm
I'm a product owner. So, I'm not really using the product myself on a day-to-day basis, but I've been managing teams...
Read full review of GitLab »

Review 1 of 1

Customer Service

Yousef Bayari
ITSM Consultant at Smart IT Service
The customer service and support are good.
Read full review of BMC Atrium CMDB »
Cristian Testa
Presales Manager Product Manager - Latin America Region at tdi
The technical support for BMC Client Management is very bad, similar to other big vendors like IBM. The support is...
Read full review of BMC Client Management »
Francois Seegers
Product Manager at Blue Turtle Technologies
The tech support for BMC Helix Platform is very responsive and helpful.
Read full review of BMC Helix Platform »
Raghavaraju R
Technical Lead at HCL Technologies
We have an administrative team that has the privilege of raising technical support. We will do the Genesys part,...
Read full review of BMC Control-M Managed File Transfer »
Ayobanji Iluyomade
Team Lead, Configuration Management & Service Portfolio at MTN
The admin team reaches out to the support team.
Read full review of BMC TrueSight Operations Management »
Yousef Bayari
ITSM Consultant at Smart IT Service
The support from BMC Atrium CMDB is good, they are helpful.
Read full review of BMC Atrium CMDB »
AdnanNaseem
Senior Database Administrator at Techlogix
I rate the support from BMC Helix ITSM a five out of ten.
Read full review of BMC Helix ITSM »
Shane Bailey
Automation Engineer at CARFAX
They're very responsive. I'd rate them a 10 out of 10.
Read full review of Control-M »
Balabrahmam Chakka
Integration Administrator at Sainsbury's Supermarkets Ltd
We are getting good help from them. When I use Support Central, I can also see tickets that have been created by my...
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech vendor
I rate BMC support eight out of 10. I've only contacted BMC a couple of times for Orchestration, but I've contacted...
Read full review of BMC TrueSight Orchestration »
Anonymous User
Global Manager - IT Service Centre at a pharma/biotech company
The support hasn't been great. They try to push us over to their partners instead of helping us with issues directly....
Read full review of BMC Track-It! »
Claudio Gerez
System Programmer at a financial services firm
BMC has very good people. Their support has been excellent. We had very quick replies. Their technicians have always...
Read full review of Control-M »
Anonymous User
Sr Application Engineer BMC at a tech services company
BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »
Anonymous User
Maintenance Manager at a transportation company
I love support and the support people. It is very good. Because we are quite a mature customer and the whole team has...
Read full review of Control-M »
George Klarmann
CEO at Transcendence IT
I really don't have interactions with support myself directly. Some people who work for my company, they do that. The...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Manager IT Systems - Change and Configuration Management at a financial services firm
Technical support is not good. We had a challenge with the ADDM, server, or sendoffs getting corrupted. It took a...
Read full review of BMC Helix Discovery »
Anonymous User
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Anonymous User
General Manager - Sales at a tech services company
We contacted BMC technical support several times. The L1 and L2 support team need improvement in terms of product...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
Anonymous User
BMC Remedy Developer at a energy/utilities company
There is room for improvement in customer service and support. Sometimes when a ticket is opened, it takes a long...
Read full review of BMC Remedy »
Anonymous User
Remedy Consultant at a tech consulting company
Customer Service could use some improvement – while they are technically very good, some of the agents have poorer...
Read full review of BMC Helix ITSM »
Anonymous User
Electrical Engineer at a healthcare company
I rate Control-M eight out of ten. I have contacted them to help me understand how different things work in Control-M.
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
The technical support has been really good. The BMC Helix platform overall has tightened up its responsiveness. The...
Read full review of BMC Helix Cloud Security »
HEVERSON CAMPELO
Information Technology Analyst at a financial services firm
We have had a few problems with support so I would rate them a nine out of ten. They didn't give us the answers we...
Read full review of BMC Data Management for IMS and DB2 on zOS »
Anonymous User
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix ITSM »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Raul Galicia
Batch Scheduling Administrator at a computer software company
I would rate the technical support an eight out of ten. We have been dealing with BMC for several years and when you...
Read full review of Control-M »
GrantScurrah
Director at KKC
If we can not seem to fix a problem for our customers, which we usually do, we just raise a ticket with BMC and they...
Read full review of BMC FootPrints Service Core »
Zahidullah Williams
Operator /Assistant Scheduler at Engen
Generally, we don't interact directly with BMC because we have a service provider that we use, Blue Turtle. So, we...
Read full review of Control-M »

Review 1 of 30

BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at Bravantic
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at Cubeware
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
Zeeshan Haider
Senior AI Engineer at a consultancy
I haven't contacted technical support because we haven't encountered any issues.
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Pradeep Singh
DevOps Lead at Adidas
GitLab's technical support is quick and responsive.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
Anonymous User
Cloud Engineer at a retailer
I was satisfied with the support.
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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