Compare BMC vs GitLab

BMC

Based on 461 reviews.

GitLab

Based on 82 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

10 reviews

GitLab

24 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

26%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »
Kevin-Clark
IT Guy at a insurance company
I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However,...
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 5

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once...
Read full review of GitLab »

Review 1 of 1

Customer Service

MohamedHassan6
Development manager at Business Management Company
The solution's technical support is fast, responsive, and friendly.
Read full review of BMC Helix Monitor »
Yousef Bayari
ITSM Consultant at Smart IT Service
The support from BMC Atrium CMDB is good, they are helpful.
Read full review of BMC Atrium CMDB »
Shirish Kamalapurkar
Solutions Architect at Kinsfolk Technology Private Limited
Technical support is good. First, customers reach out to us and we troubleshoot. If we cannot resolve an issue, then...
Read full review of BMC Control-M Managed File Transfer »
Ujjwal Sachdeva
Data scientist at Advarisk
I never had direct communication with technical support because solutions are available on the web. We didn't have a...
Read full review of Control-M »
Sam Roberts
Service Delivery Manager at Emirates Nuclear Energy Corporation
The customer service and support are okay.
Read full review of BMC Helix Discovery »
Yousef Bayari
ITSM Consultant at Smart IT Service
The customer service and support are good.
Read full review of BMC Atrium CMDB »
Yousef Bayari
ITSM Consultant at Smart IT Service
The customer support is great, maybe that's because I'm with a big client. They really are very good.
Read full review of BMC Remedy »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The response time from the support team should be faster. Currently, it takes approximately 24 hours to address...
Read full review of BMC Remedy »
MohammedOmer
Senior Information Technology Support Analyst at a financial services firm
We don't contact directly. We go through the vendor. We have a vendor who represents the Middle East and will finish...
Read full review of BMC Remedy »
Faisal-Syed
Technical Lead at GBM
Technical support is good. I didn't, you know, I didn't interact with support people for BMC Helix Discovery, but I...
Read full review of BMC Helix Discovery »
SumitSrivastava1
AM at a computer software company
Support is responsive and helpful.
Read full review of BMC Helix Discovery »
RajkumarK
Senior Production Analyst at Victoria's Secret
My opinion on BMC's technical support is positive. Whenever we encounter issues with the applications we support,...
Read full review of BMC Helix ITSM »
Anonymous User
Network Engineer at a insurance company
I have contacted technical support directly. I've had no issues with their support. They're pretty responsive.
Read full review of BMC TrueSight Network Automation »
Anonymous User
BMC Remedy Developer at a energy/utilities company
I have had a bad experience with the support. Their knowledge was lacking, the response times were not always good...
Read full review of BMC Helix ITSM »
Anonymous User
Information Security GRC Senior Consultant
We work closely with technical support. There is always room for improvement but in general I'm satisfied. It's not...
Read full review of BMC TrueSight Vulnerability Management »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
The support from BMC Client Management is very good. I rate the support from BMC Client Management a four out of five.
Read full review of BMC Client Management »
Anonymous User
IT manager at a financial services firm
The customer service and support team are very knowledgeable. I rate them a nine out of ten.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
IT Developer III at a government
Compuware's product support is pretty decent, but their support model can be better. I would rate them an eight out...
Read full review of BMC Compuware Xpediter »
Anonymous User
System and Infrastructure engineer at a insurance company
My company provides support services for BMC Helix Discovery. Though my company has dealt with various cases related...
Read full review of BMC Helix Discovery »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I would rate BMC technical support as eight out of ten. There are issues with misrouting and a preference for email...
Read full review of BMC Helix ITSM »
Anonymous User
System Engineer at a manufacturing company
On a scale from one to ten, I would give their technical support a nine.
Read full review of BMC FootPrints Service Core »
Reviewer03752
IT Consultant at a government
I would rate the technical support for this solution an eight out of ten.
Read full review of BMC TrueSight Server Automation »
Anonymous User
System Admin and Architect at a financial services firm
Most of the time, we don't get the answers that we are looking for from the technical support. That is why we use a...
Read full review of Control-M »
Anonymous User
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »
DUNG MINH QUACH
Security Analyst at a comms service provider
I would rate their technical support a seven out of ten. They are pretty quick and have good technical knowledge.
Read full review of BMC TrueSight Network Automation »
ANIRUDH RAMESH
Manager Application Services at a tech services company
BMC technical support is really good. Their turnover time is within one hour, which is pretty good.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Senior BMC Remedy Consultant at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of BMC Helix ITSM »
Anonymous User
Works
All cases are responded to in a timely manner. The always provide valuable feedback or immediate solutions to an issue.
Read full review of BMC Compuware ThruPut Manager »
Anonymous User
BMC ITSM Remedy Administrator / Developer / Architect
The first level is not so skilled . If you manage to go to second level they are good.
Read full review of BMC Helix ITSM »

Review 1 of 30

Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at Bravantic
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at Cubeware
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
Mikhael Ibrahim
Platform Engineer & Manager at a computer software company
I have interacted with architects for some advice during the implementation, and they were prompt in their response....
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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