Compare BMC vs GitLab

BMC

Based on 462 reviews.

GitLab

Based on 82 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

10 reviews

GitLab

24 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

24%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »

Review 1 of 5

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once...
Read full review of GitLab »

Review 1 of 1

Customer Service

Cristian Testa
Presales Manager Product Manager - Latin America Region at tdi
The technical support for BMC Client Management is very bad, similar to other big vendors like IBM. The support is...
Read full review of BMC Client Management »
SumitSrivastava1
AM at a computer software company
Support is knowledgeable and friendly.
Read full review of BMC TrueSight Server Automation »
SirajShaik
Workload Automation Engineer at a retailer
Support is pretty good for priority tickets, although there is a lot of back-and-forth communication for low-priority...
Read full review of BMC Control-M Managed File Transfer »
Yiu Chung Ho
Design Management Engineer - E&M at a hospitality company
It would be nice if they offered mobile support. Right now, we have to go to a desktop in order to get assistance and...
Read full review of BMC Helix ITSM »
Pedro Fuentes
System Engineer at Community Loans of America, Inc.
I contacted their support a couple of times to ask them about an error that I did not understand. They have three...
Read full review of Control-M »
Yousef Bayari
ITSM Consultant at Smart IT Service
BMC Helix ITSM support is used all the time. They're responsive, and they always are willing to assist and extend...
Read full review of BMC Helix ITSM »
Raghavaraju R
Technical Lead at HCL Technologies
We have an administrative team that has the privilege of raising technical support. We will do the Genesys part,...
Read full review of BMC Control-M Managed File Transfer »
MohamedHassan6
Development manager at Business Management Company
The solution's technical support is fast, responsive, and friendly.
Read full review of BMC Helix Monitor »
Sagar Talreja
Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd
I have had reasons in the past to contact BMC Client Management's technical support team. I rate the technical...
Read full review of BMC Client Management »
Matt L.
Batch Analyst at Ferrellgas Partners, L.P.
Their technical support is okay. Sometimes, just to get them to look at it, you have to run a utility called data...
Read full review of Control-M »
Raul Galicia
Batch Scheduling Administrator at a computer software company
I would rate the technical support an eight out of ten. We have been dealing with BMC for several years and when you...
Read full review of Control-M »
Anonymous User
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech vendor
I rate BMC support eight out of 10. I've only contacted BMC a couple of times for Orchestration, but I've contacted...
Read full review of BMC TrueSight Orchestration »
Doug Hynes
Manager, Solutions Engineering at Fusion
I have not used the technical support. As a partner, we are able to provide the technical support for our customers....
Read full review of BMC Helix Discovery »
Sincheng Liu
Technical Director at a tech services company
We have opened case requests to their support.
Read full review of Control-M »
Anonymous User
Computer Production Support Tech at a government
The response time could be faster when you need a person to answer your questions. There are situations where...
Read full review of Control-M »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
Bharath_Ram
Lead, Tools implementation & Project Management at a financial services firm
Our administration teams are the ones that have contact with technical support. As such, I have not had any...
Read full review of BMC Helix ITSM »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I would rate BMC technical support as eight out of ten. There are issues with misrouting and a preference for email...
Read full review of BMC Helix ITSM »
Anonymous User
Sr Application Engineer BMC at a tech services company
BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Senior Consultant at a tech services company
I've had to work with the technical support, and it has been good.
Read full review of BMC Client Management »
MarkFrancome
Senior System Specialist at a recruiting/HR firm
I don't often have to refer to the technical support because I know the product very well myself. Where I am located,...
Read full review of BMC Control-M Managed File Transfer »
Rishab Dhar
Actimize Implementor and Developer at a tech services company
As soon as you have an issue, a ticket is created and the tech support is quite responsive.
Read full review of Control-M »
Anonymous User
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »
Anonymous User
Governance Test and Compliance Officer at Thales
I have never been in touch with their technical support.
Read full review of BMC Helix Cloud Security »
Anonymous User
Network Engineer at a insurance company
I have contacted technical support directly. I've had no issues with their support. They're pretty responsive.
Read full review of BMC TrueSight Network Automation »
Anonymous User
Sr Manager at a tech services company
Technical support is a mixed bag. Some tickets go in and are handled very quickly and well. However, we have had...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix ITSM »
Vineeta Jayasimhan
Systems Engineer - Senior Control M Admin at a tech services company
Technical support is excellent. They have a great support team. Also their AMIGO program is great, where you can...
Read full review of Control-M »
Anonymous User
Tech Lead at a tech services company
BMC was very helpful in those areas where we submitted tickets. Overall their technical support was very good. It...
Read full review of BMC TrueSight Server Automation »

Review 1 of 30

Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at Bravantic
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Raveen Aggarwal
It Architect at UBS Financial
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Pradeep Singh
DevOps Lead at Adidas
GitLab's technical support is quick and responsive.
Read full review of GitLab »
Anonymous User
Senior Software Engineer at a tech services company
We have not needed technical support.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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