Compare BMC vs GitLab

BMC

Based on 456 reviews.

GitLab

Based on 80 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

13 reviews

BMC Helix ITSM

14 reviews

BMC TrueSight Operations Management

11 reviews

GitLab

26 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

29%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We do a lot of file transfers. We've anywhere from 19,000 to 20,000 transfers on a monthly basis. Some of them are...
Read full review of BMC Control-M Managed File Transfer »
Ameet Darole
IT Service Delivery at Abcl
We used it for ticket management, handling user issues, and monitoring alerts.
Read full review of BMC Remedy »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
Ahmad ADNAN
Senior Account Executive at FDS
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan,...
Read full review of BMC Client Management »
ITManager610z9
IT Manager at a manufacturing company
We stood up an event management group and our responsibility is to monitor the entire company, globally: systems,...
Read full review of BMC TrueSight Operations Management »

Review 1 of 5

Corné den Hollander
Product Owner at a financial services firm
I'm a product owner. So, I'm not really using the product myself on a day-to-day basis, but I've been managing teams...
Read full review of GitLab »

Review 1 of 1

Customer Service

Yousef Bayari
ITSM Consultant at Smart IT Service
The customer service and support are good.
Read full review of BMC Atrium CMDB »
SumitSrivastava1
AM at a computer software company
Support is responsive and helpful.
Read full review of BMC Helix Discovery »
Ilhami Arikan
Cloud Services Automation Technologies Manager at Garanti Teknoloji
We get support from a vendor company and the quality is low.
Read full review of BMC TrueSight Server Automation »
Cristian Testa
Presales Manager Product Manager - Latin America Region at tdi
The technical support for BMC Client Management is very bad, similar to other big vendors like IBM. The support is...
Read full review of BMC Client Management »
MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not contacted the support from BMC Helix ITSM.
Read full review of BMC Helix ITSM »
MohamedHassan6
Development manager at Business Management Company
The solution's technical support is fast, responsive, and friendly.
Read full review of BMC Helix Monitor »
Ujjwal Sachdeva
Data scientist at Advarisk
I never had direct communication with technical support because solutions are available on the web. We didn't have a...
Read full review of Control-M »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BMC Remedy »
Anonymous User
Global Manager - IT Service Centre at a pharma/biotech company
The support hasn't been great. They try to push us over to their partners instead of helping us with issues directly....
Read full review of BMC Track-It! »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Amos Babatunde Jayesimi
Officer IT data processing at Stanbic Bank Ghana, Ltd.
We had no reason to contact technical support since it was easy for us to manage any issues related to the solution.
Read full review of BMC Remedy »
Anonymous User
Technical Consultant at a tech vendor
I provide technical support services to all the customers, addressing their queries. Overall, BMC support is good,...
Read full review of BMC Remedy »
Alan Rivera
Director Comercial at tdi
BMC Control-M Managed File Transfer has good technical support, as it has different engineers and consultants who...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Service team lead at a computer software company
We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.
Read full review of BMC Remedy »
Balabrahmam-Chakka
Automation Specialist at Salisbury
BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including...
Read full review of BMC Control-M Managed File Transfer »
Sami Tuominiemi
Junior Unix Specialist at Oy Samlink Ab
I would rate their technical support as five out of five. They have been really helpful and knowledgeable. Even...
Read full review of Control-M »
Doug Greene
Sr. Director Operations at a comms service provider
We have a great relationship with BMC. We're probably different than the average bear. We've got a great account...
Read full review of BMC TrueSight Operations Management »
Anonymous User
IT Mainframe Lead Developer at a consumer goods company
Customer Service: I never had to contact customer service. Technical Support: I never had to contact technical support.
Read full review of BMC Compuware Xpediter »
VinnieLima
Managing Director at VVL Systems
The technical support has been really good. The BMC Helix platform overall has tightened up its responsiveness. The...
Read full review of BMC Helix Cloud Security »
Anonymous User
Sales Engineer at a tech services company
They solved the problem most of the time. I would rate them a nine out of ten. It would be good to have Brazilian...
Read full review of BMC Helix ITSM »
Zahidullah Williams
Operator /Assistant Scheduler at Engen
Generally, we don't interact directly with BMC because we have a service provider that we use, Blue Turtle. So, we...
Read full review of Control-M »
VINICIUS CAIXETA
IT Operations Monitoring Specialist at a tech services company
Technical support used to be better a few years ago. The level was slightly lower than expected. For the time being,...
Read full review of BMC TrueSight Operations Management »
Zubin Shah
AWS Certified Solution Architect at a tech services company
I didn't use their technical support.
Read full review of Control-M »
RahulGupta8
Technical Lead at Deloitte
I would rate their customer support an eight out of ten. There are times when our team finds that they do not respond...
Read full review of Control-M »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
xs
Project Manager at a energy/utilities company
We have a strong collaboration with BMC and we are constantly in contact with them. The support is good and we are...
Read full review of Control-M »
Anonymous User
Workload Automation Wizard at a insurance company
Customer Service: 9/10 - Everything is typically great with customer service. Technical Support: 8/10 - After getting...
Read full review of Control-M »
Anonymous User
SAP GTS Functional Consultant at a tech services company
8/10
Read full review of BMC Helix ITSM »
Anonymous User
Sr Manager at a tech services company
Technical support is a mixed bag. Some tickets go in and are handled very quickly and well. However, we have had...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Remedy Developer at a tech vendor
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast.
Read full review of BMC Helix ITSM »

Review 1 of 30

Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Cuneyt-Gurses
Cloud architect at DTech Cloud
The tool's technical support is great.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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