BMC Helix Monitor Reviews

Vendor: BMC

4.5 out of 5

4 reviews
100% willing to recommend

What is BMC Helix Monitor?

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

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BMC Helix Monitor is the #5 ranked solution in top Event Monitoring solutions. PeerSpot users give BMC Helix Monitor an average rating of 9.0 out of 10. BMC Helix Monitor is most commonly compared to ServiceNow IT Operations Management: BMC Helix Monitor vs ServiceNow IT Operations Management. BMC Helix Monitor is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 26% of all views.

Buyer's Guide

Event Monitoring

October 2024

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Featured reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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MohamedHassan6

Development manager at Business Management Company

My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT…

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reviewer2243937

Director at a computer software company with 1,001-5,000 employees

The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other specialized areas, my main concern is with the local market. We need to ensure that the SLAs for local cloud applications match those for international cloud applications. Whenever there is an issue on the local cloud, it must have an SLA similar to that of the managed services SLAs in other regions. Most of the tenders we receive are managed services tenders. To deliver such services, we need to have certain tools. These tools must have appropriate SLAs. The resolution time must be part of the SLA, and the escalation must be time-bound. It needs to be applied both internationally and locally.

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BMC Helix Monitor mindshare

As of October 2024, the mindshare of BMC Helix Monitor in the Event Monitoring category stands at 12.2%, up from 11.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

Key learnings from peers

Last updated Aug 20, 2024

Valuable Features

"The product's initial setup phase is easy."
"The service operations monitoring features are valuable."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

Room for Improvement

"I feel that the tool's stability has some scope for improvement."
"The product must provide more information and dashboards."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."