Compare BMC vs Martello

BMC

Based on 452 reviews.

Martello

Based on 1 review.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC TrueSight Operations Management

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

BMC Middleware Management

University of California, Leeds City Council, SAP

BMC Compuware Strobe

Chunghwa Telecom, Helvetia, Comerica Bank, Erste Group, Bank of Ireland, Southern Farm Bureau Casualty Insurance Company (SFBCIC)

Savision Live Maps

Municipality of Alphen, Farah Leisure Parks Management LLC, Mail Technology, Austria Card, SMR Automotives

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

14 reviews

BMC TrueSight Operations Management

11 reviews

Savision Live Maps

0 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Computer Software Company

14%

Government

13%

Financial Services Firm

11%

Manufacturing Company

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We do a lot of file transfers. We've anywhere from 19,000 to 20,000 transfers on a monthly basis. Some of them are...
Read full review of BMC Control-M Managed File Transfer »
Ameet Darole
IT Service Delivery at Abcl
We used it for ticket management, handling user issues, and monitoring alerts.
Read full review of BMC Remedy »
RajkumarK
Senior Production Analyst at Victoria's Secret
We used to support VMware applications, focusing on distributed applications such as data from ETW, Snowflake, and...
Read full review of BMC Helix ITSM »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
Ahmad ADNAN
Senior Account Executive at FDS
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan,...
Read full review of BMC Client Management »

Review 1 of 5

No Data Available

Customer Service

Shirish Kamalapurkar
Solutions Architect at Kinsfolk Technology Private Limited
Technical support is good. First, customers reach out to us and we troubleshoot. If we cannot resolve an issue, then...
Read full review of BMC Control-M Managed File Transfer »
SiddharthSinha
Chief Executive Officer at Kinsfolk Technology Private Limited
Overall, I would rate BMC's technical support a five out of five, they are good.
Read full review of BMC TrueSight Orchestration »
Balabrahmam Chakka
Integration Administrator at Sainsbury's Supermarkets Ltd
We are getting good help from them. When I use Support Central, I can also see tickets that have been created by my...
Read full review of Control-M »
Raghavaraju R
Technical Lead at HCL Technologies
We have an administrative team that has the privilege of raising technical support. We will do the Genesys part,...
Read full review of BMC Control-M Managed File Transfer »
Shane Bailey
Automation Engineer at CARFAX
They're very responsive. I'd rate them a 10 out of 10.
Read full review of Control-M »
Rajat Saxena
Solution Consultant / Architect at Telstra
Technical support has been excellent.
Read full review of BMC TrueSight Network Automation »
Anonymous User
Server Support Analyst at a government
Customer Service: Most responses are via email support, but the system is quite complex. Technical Support: They're...
Read full review of BMC Helix ITSM »
Anonymous User
Works at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BMC TrueSight Server Automation »
AbdulBudhwani
Architect at a financial services firm
It was a challenge to get the direction on how Control-M should be implemented. As we learned about new requirements...
Read full review of Control-M »
KeyurPatel
Control-M Tech Lead at iPSL
Technical support for this solution needs to be improved.
Read full review of Control-M »
Anonymous User
IT Developer III at a government
Technical support is provided by a mainframe management company and is decent. Their response time seems pretty...
Read full review of BMC Compuware File-AID »
Anonymous User
Administrator at a financial services firm
The technical support is wonderful. I've had no issues with them. Contacting them is very simple, you can do it...
Read full review of Control-M »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor
I would rate them an eight out of ten.
Read full review of Control-M »
Bharath_Ram
Lead, Tools implementation & Project Management at a financial services firm
Our administration teams are the ones that have contact with technical support. As such, I have not had any...
Read full review of BMC Helix ITSM »
Bhanu Prakash Badiginchala
Application Automation Deveoper at iPSL
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the...
Read full review of Control-M »
ANIRUDH RAMESH
Manager Application Services at a tech services company
BMC technical support is really good. Their turnover time is within one hour, which is pretty good.
Read full review of BMC Control-M Managed File Transfer »
xs
Project Manager at a energy/utilities company
We have a strong collaboration with BMC and we are constantly in contact with them. The support is good and we are...
Read full review of Control-M »
Anonymous User
Middleware Analyst at a financial services firm
I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a...
Read full review of Control-M »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
The support from BMC Client Management is very good. I rate the support from BMC Client Management a four out of five.
Read full review of BMC Client Management »
Jeevan Chaukar
Principal Consultant at a computer software company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix ITSM »
Erim Yalcin
IT MSP at Ryerson
The technical support is near perfect. I would rate them as nine and a half out of 10.
Read full review of Control-M »
Anonymous User
BMC Remedy Developer at a energy/utilities company
There is room for improvement in customer service and support. Sometimes when a ticket is opened, it takes a long...
Read full review of BMC Remedy »
Anonymous User
Sr Application Engineer BMC at a tech services company
BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a...
Read full review of BMC TrueSight Operations Management »
Claudio Gerez
System Programmer at a financial services firm
BMC has very good people. Their support has been excellent. We had very quick replies. Their technicians have always...
Read full review of Control-M »
Anonymous User
Vice President & Advisor - Compliance at a financial services firm
There are some troubleshooting steps that we are able to resolve ourselves. In the event that we are unable to...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Applications Support (Contract) at a comms service provider
Fair/Good - In environments as complex as ours, the basic needs are pretty much taken care-of in-house. The issues we...
Read full review of BMC Helix ITSM »
Anonymous User
BMC Remedy Consultant at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of BMC Helix ITSM »
DUNG MINH QUACH
Security Analyst at a comms service provider
I would rate their technical support a seven out of ten. They are pretty quick and have good technical knowledge.
Read full review of BMC TrueSight Network Automation »
Yogita Survase
BMC discovery consultant at Radium Technologies Ltd
The technical support services are good.
Read full review of BMC TrueSight Server Automation »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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