BMC TrueSight App Visibility Manager [EOL] reviews 2025

What is BMC TrueSight App Visibility Manager [EOL]?

The AppSight Application Problem Resolution system automates problem resolution processes during the testing and maintenance phases of the application lifecycle. When a problem occurs, the BMC AppSight Black Box captures the synchronized problem history in a log that can be communicated to the entire problem resolution team, much like a black box flight recorder in an aircraft. BMC AppSight Black Box operates with an extremely low performance impact and requires no modifications to the application or system. With the black box log, those involved in problem triage and resolution can replay, rather than recreate, any reported problems, eliminating up to 70 percent of the cycle time typically consumed by root cause analysis.

It has the ability to provide run-time production problem resolution, but while the instrumentation is powerful, it can overwhelm the system and cause instability.

Oct 31, 2016

Product version discussed: Version 6.x - 7.x

What is most valuable?

Extremely powerful drill down capability across .Net/Windows and Java based applications

Ability to record application execution from user, system and code levels

Full video and client level capture and recording of user sessions

Extremely flexible deployment including connected mode (agent connects to controller) or standalone agent recording. The solution also provides the ability to allow clients to navigate to a url and execute the recording workflow using a "light agent approach"

Ability to provide diagnostics with the same agent for JVM/IIS tier in addition to deep granularity and visibility at OS level

How has it helped my organization?

Provided rapid ability to triage and diagnose customer production environments- exercises that normally would take weeks could be accomplished in hours with AppSight

Ability to provide run-time production problem resolution capabilities

Allowed onshore testing teams to collaborate very effectively with offshore development teams via the pre-production workflow features offered by AppSight

What needs improvement?

Development

Quality Assurance and Testing

Production Problem Resolution

For how long have I used the solution?

6 Years - BMC AppSight - Application Problem Resolution

What was my experience with deployment of the solution?

Very complex deployment which takes time to understand and master

Instrumentation is very powerful, but can overwhelm systems and at times cause instability

What do I think about the stability of the solution?

Occasionally

What do I think about the scalability of the solution?

Yes, BMC AppSight is similar to other legacy APR/APM tools requires incremental infrastructure (servers and storage) to be provisioned as the agent deployment increases.

How are customer service and support?

Customer Service:

Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the service levels for this product were excellent due to a very talented team maintained at BMC

Technical Support:

Currently, the technical service levels offered by BMC for this solution are very poor. Prior to 2012, the technical service levels for this product were excellent due to a very talented team maintained at BMC

How was the initial setup?

Initial set up requires assistance from subject matter experts due to complexity and variety of deployment options and the potential for introducing instability

What about the implementation team?

Initial deployments were assisted by BMC technical services, thereafter the Scicom team grew this expertise in house

What was our ROI?

Depending on workflow and deployments and situations- ROI can be extremely high to marginal due to technical expertise required to sustain an enterprise deployment. ROI for AppSight should be calculated using several dimensions including reduction in development tickets, QA roundtrips and MTTR for production incidents.

What's my experience with pricing, setup cost, and licensing?

Evaluate your resource needs for this tool and be honest about use cases- based on that ensure that your license sizing is not "overboard".

What other advice do I have?

Ensure a strong technical SME with development or engineering background is available to support this products implementation.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Sid Roy

Vice President - Operations & Client Support at Scicom Infrastructure Services

Verified user of BMC TrueSight App Visibility Manager [EOL]

Read full review (466 words)

2 Comments

Thanks Vasu, great insight. Yes, AppSight was a powerful tool.

Sad that it has slowly died. I was just speaking with a Gartner alumni for application performance management and even he was saying what a powerful tool AppSight was. This is coming from a person who has seen and evaluated all major diagnostic solutions and is an expert. One of the features that no other company has been able to replicate like AppSight is the on the fly agent instrumentation for desktop/client systems. Very powerful, and like you say- can capture tons of information in one go

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it_user520605

Associate Director Tech Support at a comms service provider with 1,001-5,000 employees

I have used this product for sometime. My experience was great as it has additional functionality of capturing more diagnostic information from your system at one go.

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