Compare ConnectWise vs Critical Start

ConnectWise

Based on 79 reviews.

Critical Start

Based on 10 reviews.

Sample Customers

ConnectWise SIEM

Techvera, Syrex, Clark Integrated Technologies

Popular Solutions

ConnectWise ScreenConnect

4 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

CRITICALSTART

0 reviews

Top Industries

Educational Organization

29%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Healthcare Company

10%

Financial Services Firm

10%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum,...
Read full review of ConnectWise RMM »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

Preston Broesche
Director of Information Technology at Kirby Corporation
I have a very small team and anytime I can maximize efficiencies within the work I'm trying to do with Kirby, it's a...
Read full review of CRITICALSTART »

Review 1 of 1

Customer Service

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ConnectWise ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Chris Walters
VoIP Network Engineer at Infinet Solutions
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

RyanCarter
Vice President, Security at StackPath
I lean towards evaluating their support as good. Occasionally, we have spoken with them about something we have had...
Read full review of CRITICALSTART »
Charles F.
Senior Director of IT Security at a financial services firm
I occasionally talk with the service provider’s analyst. Mostly, my manager is in touch with him two to three times a...
Read full review of CRITICALSTART »
Anonymous User
Systems Administrator at a energy/utilities company
From a project management standpoint they have performed very well. They're very organized. They're very reliable and...
Read full review of CRITICALSTART »
Dmitri Chernyshev
Director of Infrastructure and IT at a energy/utilities company
The customer support is great. Our expectations have been met in terms of service being delivered. We have met all...
Read full review of CRITICALSTART »
Lynn Roth
Director of IT at Solana
We communicate with support mostly via the tools, via email and their security application. There is somebody...
Read full review of CRITICALSTART »
Justin Hadley
Sr. Manager, Security Engineering at a financial services firm
Our team members talk regularly with CRITICALSTART's analysts. They go back and forth with them regularly on...
Read full review of CRITICALSTART »
DavidSun
IT Manager at a manufacturing company
If I have a question, I do talk to the service provider's analyst, though not very often. This is partly because...
Read full review of CRITICALSTART »
Preston Broesche
Director of Information Technology at Kirby Corporation
If I have issues, all I have to do is either send a message or a ticket over and ZTAP will pick up the phone and call...
Read full review of CRITICALSTART »
Anonymous User
CISO at a hospitality company
I would rate the customer support, post-deployment, as highly as it can be rated. Their focus on doing the right...
Read full review of CRITICALSTART »
Anonymous User
Cyber Security Manager at a energy/utilities company
I would say technical support is an A+. They respond quickly and they're quick to help find a resolution, especially...
Read full review of CRITICALSTART »

Review 1 of 10

Technical Support

No Data Available

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