Compare CrowdStrike vs Fidelis Security

Fidelis Cybersecurity is a computer security company focused on prevention of advanced threats and data breaches. International Business Machines, the United States Army and the United States Department of Commerce are among its customers. In August 2012, General Dynamics announced an agreement to acquire Fidelis into its Advanced Information Systems division.

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Fidelis Elevate

First Midwest Bank

Fidelis Halo

1. Aetna 2. Accenture 3. Adobe 4. ADP 5. AIG 6. Airbus 7. Allstate 8. Amazon 9. American Express 10. American International Group 11. Aon 12. Apple 13. ATT 14. Autodesk 15. Bank of America 16. Barclays 17. BCG 18. Black Rock 19.Boeing 20. BNP Paribas 21. Citigroup 22. CocaCola 23. Comcast 24. Credit Suisse 25. Deloitte 26. ETrade 27. Equinix 28. ExxonMobil 29. FedEx 30. Fiat Chrysler 31. Ford 32. GE

Popular Solutions

CrowdStrike Falcon

49 reviews

CrowdStrike Falcon Complete MDR

30 reviews

CrowdStrike Falcon Cloud Security

27 reviews

Fidelis Elevate

3 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

21%

Computer Software Company

12%

Energy/Utilities Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

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Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
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Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
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Review 1 of 5

Mostafa Ameen
Information Security Engineer at ICT Misr
I am part of a team of analysts using Fidelis Elevate in a banking environment. As an analyst, my responsibilities...
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Review 1 of 1

Customer Service

Chintan-Vyas
Associate Director at a financial services firm
Technical support is average. We are not seeing any extraordinary service and not many issues also. It's average, it...
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Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
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Emma Kadiroglu
Cyber Security Analyst at a tech services company
I have contacted technical support many times and they are always quick to respond and resolve my issues.
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Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
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NiteshSharma
Network Security Specialist at Network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
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Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
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Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
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Dinesh Yadav
Sales Director at CLOUD MIND
The support is excellent. We rarely need support.
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Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
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Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
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Mahmoud_Yassin
CTSO at Cyb3r
Customer service and support vary based on the level of service. Premium support is excellent, but standard support...
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Sandesh Dumbre
Senior Information Security Engineer at a tech services company
I'm absolutely satisfied with CrowdStrike's support. They have a robust support team that is always there to help.
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Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Anonymous User
Sr Network Administrator at a construction company
We haven't needed to contact support yet.
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Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
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KhushruMistry
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
We have not had occasion to contact technical support.
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Anonymous User
Security Officer
CrowdStrike's technical support is very fast and responsive.
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Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
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Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
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Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
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LisaBragg
Aviation Officer at Deveillance
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
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Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
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Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
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Edward-Walton
Security Principal at Trifecta Cloud Security Solutions
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
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Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
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Review 1 of 30

AmgadYousry
Head of Infrastructure at a tech services company
Technical support is good. Out of ten, I'd give it a nine.
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Mostafa Ameen
Information Security Engineer at ICT Misr
I am highly satisfied with the support; they are incredibly helpful. I would rate it ten out of ten.
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Anonymous User
IT Security Coordinator at a healthcare company
Tech support is competent, usually responds within a few hours, can escalate anything urgent to technical account rep...
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Anonymous User
Security Operations Center (SOC) and Digital Forensics & Incident Response (DFIR) Manager at a tech services company
The technical support is very helpful.
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Mohammed Houssani
CTO at Cyber Correlate
The support is very good. I have almost daily interactions with them for support, and they have a direct connection...
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Anonymous User
Technical Manager at a tech services company
My company has used the solution's technical support. The solution's technical support is perfect, so I rate the...
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Anonymous User
Security Solutions Architect at a tech services company
Technical support is very good.
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Review 1 of 7

Technical Support

No Data Available

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