Compare CrowdStrike vs Fidelis Security

Fidelis Cybersecurity is a computer security company focused on prevention of advanced threats and data breaches. International Business Machines, the United States Army and the United States Department of Commerce are among its customers. In August 2012, General Dynamics announced an agreement to acquire Fidelis into its Advanced Information Systems division.

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Fidelis Elevate

First Midwest Bank

Fidelis Halo

1. Aetna 2. Accenture 3. Adobe 4. ADP 5. AIG 6. Airbus 7. Allstate 8. Amazon 9. American Express 10. American International Group 11. Aon 12. Apple 13. ATT 14. Autodesk 15. Bank of America 16. Barclays 17. BCG 18. Black Rock 19.Boeing 20. BNP Paribas 21. Citigroup 22. CocaCola 23. Comcast 24. Credit Suisse 25. Deloitte 26. ETrade 27. Equinix 28. ExxonMobil 29. FedEx 30. Fiat Chrysler 31. Ford 32. GE

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

28 reviews

CrowdStrike Falcon Cloud Security

28 reviews

Fidelis Elevate

3 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

21%

Computer Software Company

12%

Energy/Utilities Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

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Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
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Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
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Review 1 of 5

Mostafa Ameen
Information Security Engineer at ICT Misr
I am part of a team of analysts using Fidelis Elevate in a banking environment. As an analyst, my responsibilities...
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Review 1 of 1

Customer Service

Sri Ram Gude
Cyber Security Analyst at a tech vendor
The technical support live chat can experience long wait times. Submitting a ticket may result in a quicker response.
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Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
CrowdStrike's service is excellent.
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Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
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Marco-VIVALDELLI
CEO at MARVIV SRLS
I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and...
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Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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JulienGuimelli
Consultant cybersécurité et gouvernance at Groupe AGPM
I haven't contacted support yet.
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Divyang Pastagiya
Principle Consultant at Infosec Ventures
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
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Mohammad Yassien
Cloud Engineer at Al-Khaleej Training and Education
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
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FlorianKastler
Engineer Avan Vente at Archimed Bibliothèques
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
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Bhupesh-Sharma
Product Manager at Softcell Technologies Limited
I rate CrowdStrike support eight out of 10.
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Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
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John Seaver
Director Of Information Technology at DLZ Construction Svs.
The technical support do a good job.
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Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
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Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
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Anonymous User
Manager of infrastructure support at Fenix Innovations
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If...
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Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
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MaheshVarma
Assistant Vice President at a financial services firm
Technical support was fantastic, however, frankly speaking, we barely had a chance to get in touch with the technical...
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Anonymous User
Security Officer
CrowdStrike's technical support is very fast and responsive.
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Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
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Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
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Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
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Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
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Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
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Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
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Review 1 of 30

AmgadYousry
Head of Infrastructure at a tech services company
Technical support is good. Out of ten, I'd give it a nine.
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Mostafa Ameen
Information Security Engineer at ICT Misr
I am highly satisfied with the support; they are incredibly helpful. I would rate it ten out of ten.
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Mohammed Houssani
CTO at Cyber Correlate
The support is very good. I have almost daily interactions with them for support, and they have a direct connection...
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Anonymous User
Security Solutions Architect at a tech services company
Technical support is very good.
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Anonymous User
IT Security Coordinator at a healthcare company
Tech support is competent, usually responds within a few hours, can escalate anything urgent to technical account rep...
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Anonymous User
Security Operations Center (SOC) and Digital Forensics & Incident Response (DFIR) Manager at a tech services company
The technical support is very helpful.
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Anonymous User
Technical Manager at a tech services company
My company has used the solution's technical support. The solution's technical support is perfect, so I rate the...
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Review 1 of 7

Technical Support

No Data Available

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