Fidelis Elevate Reviews

Name: Fidelis Elevate
Brand: Fidelis Security
Rating: 4 (7 reviews)

4.2 out of 5

7 reviews
100% willing to recommend

399 followers

What is Fidelis Elevate?

Fidelis Elevate integrates network visibility, data loss prevention, deception, and endpoint detection and response into one unified solution. Now your security team can focus on the most urgent threats and protect sensitive data rather than spending time validating and triaging thousands of alerts.

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Fidelis Elevate is the #2 ranked solution in top SSL/TLS Decryption solutions, #6 ranked solution in top Threat Deception Platforms, #13 ranked solution in top Network Detection and Response (NDR) solutions, #23 ranked solution in XDR Security products, #24 ranked solution in top Managed Detection and Response (MDR) solutions, and #39 ranked solution in EDR tools. PeerSpot users give Fidelis Elevate an average rating of 8.4 out of 10. Fidelis Elevate is most commonly compared to CrowdStrike Falcon: Fidelis Elevate vs CrowdStrike Falcon. Fidelis Elevate is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.

Helped 814,649 peers since 2012

Featured reviews

Mostafa Ameen

Information Security Engineer at ICT Misr

I am part of a team of analysts using Fidelis Elevate in a banking environment. As an analyst, my responsibilities include creating rules for various issues and responding to incidents or calls It ensures the stability of network behavior across various aspects of our network and offers…

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AmgadYousry

Head of Infrastructure at a tech services company with 11-50 employees

We use it as an EDR solution for our customers EDR is the most valuable part of the solution. I think the EDR, in general, can be improved. They need to work on the live response and investigative features. They also need to make the antivirus stronger. It does not have a good antivirus if you…

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Mohammed Houssani

CTO at Cyber Correlate

My customers use it for similar things as their endpoint solution but with a network focus. Analysts rely on it for endpoint threat response, managing endpoints remotely with CMDA and live connections, and network detection and response (NDR). It allows the user to integrate data from various NDR…

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Valuable Features

Fidelis Elevate covers numerous areas, including endpoint script execution, past event queries, and network visibility through NDR. Features like "Live Connect" for remote connections and "Tasks" for data gathering enhance remote incident response and forensics. Network-based anomaly detection reduces false positives on endpoints. Users can respond using various tools and scripts, identifying and addressing incidents on multiple platforms.

"There are many valuable features. The NDR gives very good network visibility, and the endpoint module has a great feature called "Live Connect" for remote connections. They also have "Tasks" that can be run on endpoints to gather specific information or retrieve logs."
"It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly"
"The solution's technical support is perfect, so I rate the technical support a ten out of ten"

Room for Improvement

Fidelis Elevate requires enhancements in several areas. Users suggest eliminating the Windows Server component, as all others are on Linux. They find the configuration complex and expensive. Email security needs strengthening, as it is crucial for covering the entire threat landscape. Detection is manual and unlike pre-set systems like FireEye Mandiant. Users also encounter difficulties in managing behavior entries and calls, and highlight the need for improvements in reports and detection tools.

"There is room for improvement in email security. It's a security issue. If you're aiming for XDR, covering the entire threat landscape is crucial."
"I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls."
"Fidelis Endpoint is an expensive product making it one of its shortcomings that needs improvement."

ROI

Users experienced increased threat detection capabilities and greater network visibility with Fidelis Elevate. They reported enhanced security posture, faster incident response times, and meaningful cost savings. Many praised its user-friendly interface and strong customization features, which helped in aligning it with specific requirements. Some noted that Fidelis Elevate's advanced analytics provided deeper insights into potential threats compared to other options in the market.

Pricing

Fidelis Elevate offers a transparent pricing structure without setup costs, facilitating a seamless onboarding process for users. Pricing methods typically involve subscription-based models, accommodating per-user or per-device licensing options. The pricing range is adaptable, catering to organizations of varying sizes and security needs, delivering comprehensive threat detection and response solutions.

"It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high."
"Fidelis Endpoint is an expensive product. My company makes yearly payments toward the licensing cost of the solution."
"It's quite expensive but we can customize it to reduce the price."

Popular Use Cases

Companies use Fidelis Elevate primarily for endpoint detection and response (EDR), network detection and response (NDR), and integration with data from various network security vendors for a unified view. Teams of analysts use it to monitor client behaviors, prevent fileless attacks, manage endpoints remotely, create rules, and respond to incidents. Service providers and financial institutions rely on its capabilities to manage and secure their networks and endpoints effectively.

Service and Support

Fidelis Elevate's customer service and support are highly praised. Users frequently highlight the technical support as very good, helpful, and perfect, with many rating it ten out of ten. Daily interactions, remote logins, and direct email solutions are noted as strong points. Satisfaction with the support staff is particularly high, reflecting their helpfulness and stable communication.

Deployment

Users found Fidelis Elevate's initial setup both straightforward and complex. Some reported an easy, quick deployment within two days or hours, while others mentioned a complicated process with multiple layers, requiring over a week or a couple of weeks. Deploying at a small scale first and increasing capacity gradually was advised. Generally, two engineers were needed for maintenance.

Scalability

Fidelis Elevate is noted for its scalability, being extensible with added storage and flexible resource adjustment. Users rate it between seven to nine out of ten for scalability, with organizations ranging from small businesses to large enterprises implementing it. The scalability involves adding more resources and licenses as needed.

Stability

Users find Fidelis Elevate quite stable, rating its stability between eight and nine out of ten. They haven't experienced significant issues, though some minor issues occasionally arise with updates or agent installations. Issues are rare, and fixes are prompt, leading to a mostly positive impression of its stability capabilities.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Fidelis Elevate Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

12%

Energy/Utilities Company

Manufacturing Company

Government

Retailer

University

Real Estate/Law Firm

International Affairs Institute

Insurance Company

Healthcare Company

Transportation Company

Educational Organization

Wholesaler/Distributor

Construction Company

Media Company

Marketing Services Firm

Comms Service Provider

Non Profit

Performing Arts

Outsourcing Company

Consumer Goods Company

Leisure / Travel Company

Logistics Company

Pharma/Biotech Company

Mining And Metals Company

Engineering Company

Non Tech Company

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Learn more about Fidelis Elevate

Fidelis Elevate was previously known as Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network.