Compare CrowdStrike vs Malwarebytes

CrowdStrike

Based on 235 reviews.

Malwarebytes

Based on 37 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. Malwarebytes

December 2024

Malwarebytes vs. CrowdStrike Falcon

Updated: December 2024

Buyer's Guide

CrowdStrike Falcon vs. Malwarebytes

December 2024

CrowdStrike Falcon vs. Malwarebytes

Updated: December 2024

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Malwarebytes

Knutson Construction

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

28 reviews

CrowdStrike Falcon Cloud Security

28 reviews

Malwarebytes

11 reviews

Malwarebytes Endpoint Protection

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

12%

University

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

Read full review of CrowdStrike Falcon »
Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
Read full review of CrowdStrike Falcon Complete MDR »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
Read full review of CrowdStrike Falcon Cloud Security »
Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
Read full review of CrowdStrike Falcon Sandbox »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
Read full review of Falcon LogScale »

Review 1 of 5

Etienne Riggins
Systems Administrator at a legal firm
We just needed something that was intuitive and easy to use. It had a good record for catching viruses in the wild...
Read full review of Malwarebytes »
Ky Lw
IT Consultant at Rigorsys Inc
I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware...
Read full review of Malwarebytes Endpoint Protection »

Review 1 of 2

Customer Service

Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance...
Read full review of CrowdStrike Falcon Complete MDR »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
Read full review of CrowdStrike Falcon Complete MDR »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
Read full review of CrowdStrike Falcon »
Dario Bigi
Cybersecurity Analyst at a security firm
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Read full review of CrowdStrike Falcon Cloud Security »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Chintan-Vyas
Associate Director at a financial services firm
Technical support is average. We are not seeing any extraordinary service and not many issues also. It's average, it...
Read full review of CrowdStrike Falcon »
Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
CrowdStrike's service is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Mohammad Yassien
Cloud Engineer at Al-Khaleej Training and Education
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
Read full review of CrowdStrike Falcon Complete MDR »
Sesan SULE
SOC Analyst at a tech services company
I rate CrowdStrike support 8 out of 10. We've had a good experience with them. They're helpful and always respond...
Read full review of CrowdStrike Falcon Cloud Security »
NiteshSharma
Pre-Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Anonymous User
Head Cyberdefense at a tech vendor
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users...
Read full review of CrowdStrike Falcon »
Anonymous User
Security, Risk and Compliance Officer at a tech services company
It is a fully managed service, So, we have 24/7 support. It is not technical support. It is a dedicated team, and...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
Read full review of CrowdStrike Falcon »
Zuhair Hasan
Manager, Information Technology Security at Nesma
Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and...
Read full review of CrowdStrike Falcon »
Marty Joplin
Server Administrator at TIR Canada
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Adam Shusterman
Cyber Security Engineer at a legal firm
They have been very on point and helpful. I have never had to ask them where they are. They are always following up...
Read full review of CrowdStrike Falcon »
Jorge Pizarro
Senior Engineer at Neosecure
We have contacted the support from CrowdStrike Falcon and it is very good.
Read full review of CrowdStrike Falcon »
Anonymous User
Security Analyst at a computer software company
The technical support is good, they are available for our needs.
Read full review of CrowdStrike Falcon »
MaheshVarma
Assistant Vice President at a financial services firm
Technical support was fantastic, however, frankly speaking, we barely had a chance to get in touch with the technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Product Manager at a comms service provider
I only contacted technical support to ask a few questions, and they helped me out.
Read full review of CrowdStrike Falcon »
Carol Kettlety
IT Network Infrastructure Manager at HENSOLDT
The technical support is good and they provide prompt responses to all of our questions.
Read full review of CrowdStrike Falcon »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
Read full review of CrowdStrike Falcon Complete MDR »
Kayla Rochester Clarke
ICT Director at The Ministry of Justice
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Chong Kah Wooi
Technical Manager at Ipenet Solutions
I've made some contact with support. I didn't have much need for support.
Read full review of Malwarebytes »
Anas Anas
Solution Consultant at Creation for Smart Software Development
I have not used the support from Malwarebytes.
Read full review of Malwarebytes »
Dinesh Yadav
Sales Director at CLOUD MIND
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed....
Read full review of Malwarebytes »
Nir Frumer
CEO at Informática 010
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses...
Read full review of Malwarebytes »
Osama-Mohamed
Cyber security manager at Mobile Wave 3
We have contacted technical support. They are very good.
Read full review of Malwarebytes »
Anonymous User
Chief Executive Officer at a wholesaler/distributor
Good customer support is provided, however, I have not contacted their technical support as it was never needed.
Read full review of Malwarebytes »
Anonymous User
IT Compliance Consultant at a tech company
The technical support is good. I really haven't received any good answers about what happens when the product gets...
Read full review of Malwarebytes »
Anonymous User
Network Manager at a energy/utilities company
Their technical support is outstanding.
Read full review of Malwarebytes »
Ahmed Fariq Abdullah
Assistant Executive Manager (IT) at lembaga zakat negeri kedah
We've had a good experience with technical support so far. We've been satisfied with the level of service we've...
Read full review of Malwarebytes »
OlawumiFamilusi
Security Engineer at a retailer
The technical support services are good. The response time depends on the severity of the issue.
Read full review of Malwarebytes »
Anonymous User
Cyber Security Engineer at a tech services company
They have not been receptive to our suggestions about the product and have not resolved the issues that we have...
Read full review of Malwarebytes »
Anonymous User
Founder at a tech services company
I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.
Read full review of Malwarebytes »
Anonymous User
Owner at a non-tech company
I have never had to call their tech support or anything. I just pay my money and get my benefits.
Read full review of Malwarebytes »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
The technical support is very good. They're reachable by email, phone, and via support ticket through the Nebula Portal.
Read full review of Malwarebytes »
Anonymous User
Principal Cybersecuirty Analyst at a retailer
I have not contacted technical support.
Read full review of Malwarebytes »
Anonymous User
IT Support Specialist at a construction company
I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am...
Read full review of Malwarebytes »
Mike Parsons
Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
My experience with technical support has always been great.
Read full review of Malwarebytes »
Veer Sharma
Branch Manager at Datec (Fiji) Limited
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had...
Read full review of Malwarebytes »
Musonda Mutila
IT Oficer at EFC Zambia
The technical support could be improved; we find we have to make several requests before an issue is looked into.
Read full review of Malwarebytes »
Etienne Riggins
Systems Administrator at a legal firm
Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff.
Read full review of Malwarebytes »
Ky Lw
IT Consultant at Rigorsys Inc
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them...
Read full review of Malwarebytes Endpoint Protection »
Anonymous User
Cyber Security Team Lead (Endpoint) at a manufacturing company
I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions.
Read full review of Malwarebytes »
Andy Lim
Executive Director at a tech services company
From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to...
Read full review of Malwarebytes »
Iker Alonso
Consultant at a tech services company
The technical support was excellent.
Read full review of Malwarebytes »

Review 1 of 24

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.