Compare CrowdStrike vs Malwarebytes

CrowdStrike

Based on 233 reviews.

Malwarebytes

Based on 36 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. Malwarebytes

October 2024

Malwarebytes vs. CrowdStrike Falcon

Updated: October 2024

Buyer's Guide

CrowdStrike Falcon vs. Malwarebytes

October 2024

CrowdStrike Falcon vs. Malwarebytes

Updated: October 2024

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Malwarebytes

Knutson Construction

Popular Solutions

CrowdStrike Falcon

52 reviews

CrowdStrike Falcon Complete MDR

30 reviews

CrowdStrike Falcon Cloud Security

26 reviews

Malwarebytes

11 reviews

Malwarebytes Endpoint Protection

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

12%

University

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

Read full review of CrowdStrike Falcon »
Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
Read full review of CrowdStrike Falcon Complete MDR »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
Read full review of CrowdStrike Falcon Cloud Security »
Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
Read full review of CrowdStrike Falcon Sandbox »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
Read full review of Falcon LogScale »

Review 1 of 5

Etienne Riggins
Systems Administrator at a legal firm
We just needed something that was intuitive and easy to use. It had a good record for catching viruses in the wild...
Read full review of Malwarebytes »
Ky Lw
IT Consultant at Rigorsys Inc
I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware...
Read full review of Malwarebytes Endpoint Protection »

Review 1 of 2

Customer Service

Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
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Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
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Arunachalam S.
Technical Specialist at Brilyant IT Solutions
The technical support is good.
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Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Emma Kadiroglu
Cyber Security Analyst at a tech services company
I have contacted technical support many times and they are always quick to respond and resolve my issues.
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Divyang Pastagiya
Principle Consultant at Infosec Ventures
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
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Ganesh-Jadhav
Senior Cyber Security Analyst at Securonix
I have not interacted with their support team. It is not a part of my job.
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Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
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Anonymous User
IT Specialist at a consultancy
I would rate customer service and support a ten. I am very satisfied with the support.
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David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
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Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
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Anonymous User
Product Manager at a comms service provider
I only contacted technical support to ask a few questions, and they helped me out.
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
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Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Program Manager at a energy/utilities company
Nothing is perfect in this world. There will always be positive and negative aspects associated with the product. I...
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Anonymous User
Product Manager at a comms service provider
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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Garnett Kirk
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
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Carol Kettlety
IT Network Infrastructure Manager at HENSOLDT
The technical support is good and they provide prompt responses to all of our questions.
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Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
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Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
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Anonymous User
Head Cyberdefense at a tech vendor
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users...
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Anonymous User
Information Technology Manager and ISMS Auditor at a consultancy
The technical support is excellent.
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LisaBragg
Aviation Officer at Deveillance
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
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Nachiket Sathaye
Information Security Consultant at a tech vendor
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
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Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
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Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
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Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Review 1 of 30

Chong Kah Wooi
Technical Manager at Ipenet Solutions
I've made some contact with support. I didn't have much need for support.
Read full review of Malwarebytes »
Dinesh Yadav
Sales Director at CLOUD MIND
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed....
Read full review of Malwarebytes »
Anas Anas
Solution Consultant at Creation for Smart Software Development
I have not used the support from Malwarebytes.
Read full review of Malwarebytes »
Iker Alonso
Consultant at a tech services company
The technical support was excellent.
Read full review of Malwarebytes »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
The technical support is very good. They're reachable by email, phone, and via support ticket through the Nebula Portal.
Read full review of Malwarebytes »
Etienne Riggins
Systems Administrator at a legal firm
Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff.
Read full review of Malwarebytes »
Ahmed Fariq Abdullah
Assistant Executive Manager (IT) at lembaga zakat negeri kedah
We've had a good experience with technical support so far. We've been satisfied with the level of service we've...
Read full review of Malwarebytes »
Mike Parsons
Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
My experience with technical support has always been great.
Read full review of Malwarebytes »
Veer Sharma
Branch Manager at Datec (Fiji) Limited
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had...
Read full review of Malwarebytes »
Anonymous User
Cyber Security Engineer at a tech services company
They have not been receptive to our suggestions about the product and have not resolved the issues that we have...
Read full review of Malwarebytes »
Anonymous User
IT Support Specialist at a construction company
I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am...
Read full review of Malwarebytes »
Anonymous User
Founder at a tech services company
I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.
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Anonymous User
Owner at a non-tech company
I have never had to call their tech support or anything. I just pay my money and get my benefits.
Read full review of Malwarebytes »
Andy Lim
Executive Director at a tech services company
From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to...
Read full review of Malwarebytes »
Anonymous User
Principal Cybersecuirty Analyst at a retailer
I have not contacted technical support.
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Anonymous User
Cyber Security Team Lead (Endpoint) at a manufacturing company
I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions.
Read full review of Malwarebytes »
Nir Frumer
CEO at Informática 010
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses...
Read full review of Malwarebytes »
Osama-Mohamed
Cyber security manager at Mobile Wave 3
We have contacted technical support. They are very good.
Read full review of Malwarebytes »
Musonda Mutila
IT Oficer at EFC Zambia
The technical support could be improved; we find we have to make several requests before an issue is looked into.
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OlawumiFamilusi
Security Engineer at a retailer
The technical support services are good. The response time depends on the severity of the issue.
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Anonymous User
Network Manager at a energy/utilities company
Their technical support is outstanding.
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Anonymous User
IT Compliance Consultant at a tech company
The technical support is good. I really haven't received any good answers about what happens when the product gets...
Read full review of Malwarebytes »
Ky Lw
IT Consultant at Rigorsys Inc
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them...
Read full review of Malwarebytes Endpoint Protection »

Review 1 of 23

Technical Support

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