Compare CyberArk vs Cybereason

CyberArk

Based on 263 reviews.

Cybereason

Based on 29 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

Cybereason Endpoint Detection & Response vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Popular Solutions

CyberArk Privileged Access Manager

47 reviews

CyberArk Endpoint Privilege Manager

16 reviews

CyberArk Identity

11 reviews

Cybereason Endpoint Detection & Response

5 reviews

Cybereason Managed Detection & Response

2 reviews

Cybereason Next-Generation Antivirus

2 reviews

Top Industries

Educational Organization

29%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
RiyasAbdulkhader
Security Consultant at a financial services firm
For CyberArk Identity, a typical scenario involves using it with a federation, like Active Directory or Azure AD, to...
Read full review of CyberArk Identity »
Anonymous User
IT Cyber Security Lead at a mining and metals company
The primary use case for CyberArk Privileged Access Manager in our organization is to ensure we move away from named...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Our primary use case for CyberArk Endpoint Privilege Manager is to control privileged access to endpoint machines,...
Read full review of CyberArk Endpoint Privilege Manager »
SJP
Solution Architect at a insurance company
We use CyberArk Secrets Management for applications that utilize GitLab, CI/CD pipelines, and Kubernetes. These are...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
We have mostly been using it to help us look into responses. We usually deploy it during the incident response...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Customer Service

Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
ProbalThakurta
Senior Partner at a tech consulting company
The tool’s support is neither good nor bad. You need to wait a long time to get to the support.
Read full review of CyberArk Identity »
Thabiso Muzi Mbatha
CyberSecurity Engineer at Performanta
Customer support is somewhat lacking. They are often unavailable on Fridays, and the support process, such as raising...
Read full review of CyberArk Privileged Access Manager »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The technical support is good.
Read full review of CyberArk Identity »
IkeEkweruo
Sr. PAM Consultant at a tech vendor
I rate customer service and support seven out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
SatishIyer
Assistant Vice President at a financial services firm
In my personal experience as product owner assigned to various components, there have been challenges with the...
Read full review of CyberArk Privileged Access Manager »
S Azeem
Technology Manager at a computer software company
CyberArk's technical support is great. They immediately give support to everybody.
Read full review of CyberArk Endpoint Privilege Manager »
Muamer Riza Gani
Assistant Vice President for Cyber Security Project at a financial services firm
The partner support we have in Indonesia is fast and responsive to our needs. They are available if we are facing a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Product Owner at a tech services company
We have used their tech support extensively and there has been a lot of improvement in the way that CyberArk support...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Technical Manager at Tech Mahindra Limited
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Junior Product Consultant at a tech services company
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've...
Read full review of CyberArk Privileged Access Manager »
Padmanabha Hegde
Manager at Happiest Minds Technologies
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »
Nate Chiles
Privileged Access Management Engineer at a hospitality company
We subscribe to premium support, and it's been excellent, providing us with relatively rapid responses and overall...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Project Manager at a tech services company
We have good support from support. They are very helpful.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Master software engineer at a financial services firm
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes...
Read full review of CyberArk Privileged Access Manager »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk Privileged Access Manager »
Maarten22
Works at Liberty Global
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk Privileged Access Manager »
Swapna-Bommarajupet
IEM tower manager at Capgemini
The technical support is good, and they fix any issues we have. However, the turnaround time for technical support is...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Cyber Security Lead at a mining and metals company
CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
Alexander Djuraev
Sales Engineer at Softprom by ERC
The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
CyberArk Consultant at a hospitality company
Occasionally when we are doing a new integration, or run into issues we are not able to fix by ourselves, we use...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Director at a tech services company
Our customers contact us for any technical support, but we are able to sort out customer issues to a very large...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 25

Technical Support

No Data Available

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