Compare CyberArk vs Cybereason

CyberArk

Based on 255 reviews.

Cybereason

Based on 27 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

Cybereason Endpoint Detection & Response vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Popular Solutions

CyberArk Privileged Access Manager

41 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

11 reviews

Cybereason Endpoint Detection & Response

4 reviews

Cybereason Next-Generation Antivirus

2 reviews

Cybereason XDR

2 reviews

Top Industries

Educational Organization

28%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
My role involved installing agents on Linux servers, specifically utilizing a single sign-on. This implementation...
Read full review of CyberArk Identity »
Anish R
Digital Architect - IAM at a manufacturing company
We primarily use the solution on our endpoints. We are using pretty much everything there. Basically, what we are...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
We utilize C3M Cloud Control solely for demonstration purposes as there are limited cloud-based assets to work with....
Read full review of C3M Cloud Control [EOL] »
Oupa Mpe
Solutions Architect at a tech services company
We primarily use Centrify for authentication in a Linux environment.
Read full review of Centrify Endpoint Services [EOL] »

Review 1 of 5

Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Managed Detection & Response for incident response, and whenever there is a breach, we...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
We have mostly been using it to help us look into responses. We usually deploy it during the incident response...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
It detects and flags malware and other attacks. We also have MDR services completely managed by Cybereason. They look...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Customer Service

Ebenezer D
Network Security & Data Management Admin at Digitaltrack
Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. That...
Read full review of CyberArk Endpoint Privilege Manager »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The technical support is good.
Read full review of CyberArk Identity »
Lasantha Wijesinghe
Cybersecurity Specialist at a comms service provider
CyberArk's customer service has improved recently and is now very responsive. However, four to five years ago, they...
Read full review of CyberArk Privileged Access Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult.
Read full review of CyberArk Endpoint Privilege Manager »
reviewer907214
Director, CyberSecurity at Ashburn Consulting LLC
Support has been a mixed bag. First-level support has been extremely time-consuming to get to an escalation resource...
Read full review of CyberArk Privileged Access Manager »
Mammad BNB
Director Of Technical Operations at BNB Security Alliance
I am satisfied with the vendor's support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a tech company
Their support is good. It is split up into different areas (technical, implementation, etc.) and I always have a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Pre-sales Engineer at StarLink - Trusted Security Advisor
The technical support is good, there are no issues. They know what to do when you call them, they are competent....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: Customer service is OK in Romania. Technical Support: I had direct contact with the local team and...
Read full review of CyberArk Privileged Access Manager »
Nigel Miller
Information Security Leader at a government
If there is an area that has room for improvement, it's probably working with their support and getting people on the...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
The support is good. We engage them when needed and receive prompt responses that typically resolve our issues.
Read full review of CyberArk Endpoint Privilege Manager »
WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Systems Admin II at a transportation company
For the most part, technical support is very knowledgeable. Sometimes, you get the one person whom you might have to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a consultancy
The support from CyberArk Endpoint Privilege Manager is excellent. We have good support in our SLAs, it is for five...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Security Delivery Analyst at a computer software company
The technical support is very good in general but could provide more help when upgrading.
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk Privileged Access Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Solution Architect at a tech services company
I've never escalated any questions to technical support yet.
Read full review of CyberArk Identity »
Rodney Dapilmoto
Systems Admin Analyst 3 at CPS Energy
CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a recruiting/HR firm
We have enterprise support from the vendors. The response time could be a bit better. Some people don’t have the...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Associate Vice President & Head of Apps Support at a tech services company
The support has been good. Turnaround times have been okay. They have not been immediate, but they do respond in a...
Read full review of CyberArk Privileged Access Manager »
Uchechukwu Ukazu
Tech Support at a tech services company
I found the technical support to be good. They are always available and ready to answer questions and provide support.
Read full review of CyberArk Endpoint Privilege Manager »
Mohammed Aslam Imroze
Technical Manager at Apxcon
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
Renato Santos
Cyber security architect at a financial services firm
The technical support is very good and helpful.
Read full review of CyberArk Privileged Access Manager »
Richard Nagygyörgy
Product Manager at a tech services company
I have limited experience with technical support, but our customers like the support. In general, it appears to be fine.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a tech services company
They have a good response time. Sometimes, on the development side, for some components, it does not respond for PSM...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Works at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 23

Technical Support

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