Compare CyberArk vs Heimdal

CyberArk

Based on 245 reviews.

Heimdal

Based on 2 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

Heimdal Endpoint Security

Brother, Symbion, CPH West

Heimdal Privileged Access Management

Brother, Symbion, CPH West

Popular Solutions

CyberArk Privileged Access Manager

39 reviews

CyberArk Endpoint Privilege Manager

20 reviews

CyberArk Identity

11 reviews

Heimdal Email Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Educational Organization

27%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

19%

Comms Service Provider

10%

Financial Services Firm

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SatishIyer
Assistant Vice President at a financial services firm
I work with the infrastructure access team in my organization and we have CyberArk as a primary solution along with a...
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Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
My role involved installing agents on Linux servers, specifically utilizing a single sign-on. This implementation...
Read full review of CyberArk Identity »
Kaspars Vasilevskis
Security Delivery Associate Manager at Accenture

Read full review of CyberArk Endpoint Privilege Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
We utilize C3M Cloud Control solely for demonstration purposes as there are limited cloud-based assets to work with....
Read full review of C3M Cloud Control [EOL] »
Oupa Mpe
Solutions Architect at a tech services company
We primarily use Centrify for authentication in a Linux environment.
Read full review of Centrify Endpoint Services [EOL] »

Review 1 of 5

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »

Review 1 of 2

Customer Service

Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at Barclays Capital
We have a direct connection with the CyberArk leadership. However, the tool's support is not user-friendly. They will...
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Iordanidis Iordanis
Procurement Manager at OTE Group
Technical support has been helpful and responsive. We are happy with their support.
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reviewer907214
Director, CyberSecurity at Ashburn Consulting LLC
Support has been a mixed bag. First-level support has been extremely time-consuming to get to an escalation resource...
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Anson Mani
Cyber Security Consultant at a financial services firm
I have contacted the technical support for the solution. I rate the technical support a nine out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at Barclays Capital
As my company has a partnership with CyberArk, we don't face any challenges with the support part. I rate the...
Read full review of CyberArk Identity »
Anonymous User
Advanced CyberArk Specialist at a tech services company
Customer Service: Customer service is very responsive and they are willing to help you with any deployment decisions,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Consultant at a computer software company
One of the product's strengths is the large international user community. Often, you don't need to speak directly to...
Read full review of CyberArk Endpoint Privilege Manager »
Malhar Vora
CyberArk PAS Solution Professional | Project Manager at a tech services company
I would give technical support a rating of 4.5/5.
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Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
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Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
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Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
Excellent service and quick responses with engineers who understand the product.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Security Consultant at a computer software company
CyberArk has a solid community. It's easy to get support and feedback from the forums. However, it can be difficult...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a consultancy
The support from CyberArk Endpoint Privilege Manager is excellent. We have good support in our SLAs, it is for five...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
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Anonymous User
Systems Admin II at a transportation company
For the most part, technical support is very knowledgeable. Sometimes, you get the one person whom you might have to...
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Mateusz Kordeusz
IT Manager at a financial services firm
We don't often contact technical support, but when we do it, the response could be faster and better.
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk Privileged Access Manager »
Alexander Djuraev
Sales Engineer at Softprom by ERC
The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues...
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Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Privileged Access Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Tanmay Kaushal
Cyber Security Consultant at a tech services company
Customer Service: CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a...
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Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
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Padmanabha Hegde
Manager at Happiest Minds Technologies
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Works at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
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Anonymous User
Senior Presale - BU Information Security at a tech services company
I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of...
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Anonymous User
Information Technology Specialist (Contract role) at a tech services company
Initial call logging can be tedious at times. If you clearly articulate an issue yet are then required to collate...
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Review 1 of 30

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 1

Technical Support

No Data Available

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