Compare Cybereason vs Trellix

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Trellix Endpoint Security

inHouseIT, Seagate Technology

Trellix Endpoint Security (ENS)

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Cybereason Endpoint Detection & Response

4 reviews

Cybereason Next-Generation Antivirus

2 reviews

Cybereason XDR

2 reviews

Trellix Endpoint Security

20 reviews

Trellix MOVE AntiVirus

22 reviews

Trellix Endpoint Security (ENS)

22 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Government

Educational Organization

31%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Managed Detection & Response for incident response, and whenever there is a breach, we...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
We have mostly been using it to help us look into responses. We usually deploy it during the incident response...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
It detects and flags malware and other attacks. We also have MDR services completely managed by Cybereason. They look...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
AhmedEl-Tayeb
Product Manager at MCS
The endpoint of Trellix itself should be placed within an enterprise with more than 200 or 300 endpoints. And then,...
Read full review of Trellix Endpoint Security »
Ashford Asante
IT Manager at Lancaster Kumasi City
Since we're fully virtualized, it integrates seamlessly. We use the agent for deployment within the environment....
Read full review of Trellix MOVE AntiVirus »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
I use Trellix ESM to monitor inbound communication from known threat hosts and detect cyberattacks. It's also useful...
Read full review of Trellix ESM »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
We use McAfee MVISION Endpoint Detection and Response for our endpoints, and we are currently trying out the solid...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 5

Customer Service

Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 23

Shantanu Adsule
Information Technology Infrastructure Engineer at eTelic Inc
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of Trellix MOVE AntiVirus »
OğuzKalaycı
System engineer at Yaşar Holding
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
Zubair Ahmad
Senior Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of Trellix MOVE AntiVirus »
Madan Mohan
Director Operations at SOFTPRO PLUS
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
VishalSingh
Consulting & Solutions, BA/BD in Enterprise IT on Open Source, Red Hat & EDB at KEEN AND ABLE COMPUTERS PVT LTD
For a paid version of Trellix Endpoint Security, satisfying customer support can be experienced.
Read full review of Trellix Endpoint Security (ENS) »
Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security (ENS) »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of Trellix Endpoint Security »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Implementation Engineer at a tech vendor
I have contacted technical support and they were very helpful. They resolved the queries on time.
Read full review of Trellix MOVE AntiVirus »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of Trellix Network Detection and Response »
Hayaa Kayasseh
Process Specialist - Operational Excellence at a government
I have not had any experience with technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of Trellix Intrusion Prevention System »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Anonymous User
IT Infrastructure Manager at a financial services firm
For day-to-day management and ongoing queries, if ever I didn't have the solution to queries, I would just raise the...
Read full review of Trellix Endpoint Security »
AhmedEmara1
Infrastructure Manager at 0
The support team is knowledgeable.
Read full review of Trellix MOVE AntiVirus »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of Trellix ESM »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of Trellix ESM »
Anonymous User
Director Of Information Technology at a financial services firm
We don't have very good local technical support. The company really needs to build out its ability to support clients...
Read full review of Trellix Endpoint Security »

Review 1 of 30

Technical Support

No Data Available

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