Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 1643 reviews.

Freshworks

Based on 73 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

February 2025

ServiceNow vs. Freshservice

Updated: February 2025

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell Unity XT

21 reviews

Dell PowerEdge Rack Servers

89 reviews

29 reviews

12 reviews

10 reviews

4 reviews

Top Industries

Educational Organization

19%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

24%

Financial Services Firm

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Trilochana Gouda
IT manager at a comms service provider
We are using Freshservice for the IT ticketing system for business users.
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I use Freshdesk to manage IT support tickets for our team of 15 IT professionals across multiple countries. It has...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 3

Customer Service

SanjayKumar11
Associate General Manager at Adani Enterprises Ltd
We've used technical support from time to time and they are very good.
Read full review of Dell VxBlock System »
Angel Lacerna
Oficial Senior at Banco Guayaquil
The customer service is quick to respond to my requests. The engineers or support staff demonstrate strong knowledge...
Read full review of Dell CloudIQ »
Md. Hamidul Haque Razu
Technical Support Manager at Genex Infosys Ltd.
We are satisfied with the customer support system. They offer a wide range of support models for customers such as...
Read full review of Dell PowerVault »
Stefan Ackelman
Infrastructure manager at a government
I rate Dell support nine out of 10. They've helped us get the platform running and perform remote upgrades. They've...
Read full review of Dell PowerEdge Rack Servers »
Sheikh Sakil Ahmed
Chief Executive Officer at Cogent Broadband
Technical support is good.
Read full review of Dell PowerEdge VRTX »
Costin Barcanescu
Sales Manager at HTSS
They are now experiencing problems with Dell's specifications. They have a typical reporting period of five days and...
Read full review of Dell PowerMax NVMe »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Typically, we handle support-related queries from customers, however, we have dealt with Avamar's technical support...
Read full review of Dell Avamar »
Juan LuisNuñez
Engineering Director at MC Microcomputación
Working with Dell Support is really easy and reliable. In some cases, the response times could improve, but we...
Read full review of Dell RecoverPoint for Virtual Machines »
Kenneth Etsula
General Manager at Dataposit Ltd
Technical support is good. I'm satisfied with them.
Read full review of Dell PowerProtect DD (Data Domain) »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
The support from Dell is exceptionally great. They offer support for almost all of the products on the market — all...
Read full review of Dell Avamar »
MarcoBetancurt
Solution Architect at Open group
The technical support services are good.
Read full review of Dell Data Protection Advisor »
Jorge Soto
Architect of solutions at Trendit
I rate Dell support seven out of 10.
Read full review of Dell PowerEdge Rack Servers »
Shrikant Teggi
Sr. Area Technical Manager at National Support Manager
Customer support is very good and I rate it highly.
Read full review of Dell NetWorker »
Anonymous User
Owner at a construction company
It is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Vice President Product Management & Strategy at a tech vendor
They've been dynamite. I would rate them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Systems Administrator at a insurance company
Technical support varies depending on the person you get. We used to have a chat feature available on the support...
Read full review of Dell PowerScale (Isilon) »
VPtech67
Vice President - Head of Technology at a financial services firm
We have an agreement. It's a critical mission service where the SLA says they have to recover the service within four...
Read full review of Dell PowerFlex »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge Rack Servers »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
Dell's technical support could be better.
Read full review of Dell XtremIO »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Anonymous User
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock [EOL] »
John Lyons
Sales Engineer at a tech services company
Tech support for PowerMax was pretty good. They came out and set it up and did the install. That took a day. We did...
Read full review of Dell PowerMax NVMe »
Kumar SAJITH
Information Security Engineer at Dilmah Tea
We have worked with technical support. They are fine. They help us if we need them to.
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Systems Consultant at a tech company
Technical support is excellent.
Read full review of Dell VPLEX »
Anonymous User
Sr. Systems Analyst
Customer Service: With replication manager, EMC support is pretty good, it seems to be a small team of knowledgeable...
Read full review of Dell AppSync »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We've used technical support quite a bit and have always been satisfied with the level of support that they've...
Read full review of Dell Avamar »
Cheifarch67
Chief Architect at a consultancy
The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has...
Read full review of Moogsoft »

Review 1 of 30

Bijoykrishna Das
Analyst at Ametek India
The technical support team is very good.
Read full review of Freshservice »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »

Review 1 of 30

Technical Support

No Data Available

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