Compare Dynatrace vs Sauce Labs

Dynatrace

Based on 349 reviews.

Sauce Labs

Based on 115 reviews.

Sample Customers

TestObject

BW Bank, Telefonica

Popular Solutions

9 reviews

0 reviews

2 reviews

1 reviews

0 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

17%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Joel Alonzo
Product Manager - Data & APIs at a marketing services firm
When I started with my current company we had a fairly lean tech department and Sauce Labs was originally implemented...
Read full review of Sauce Labs »
RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
Read full review of Dynatrace »
Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
Read full review of Dynatrace »
PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
Read full review of Dynatrace »
Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
Read full review of Dynatrace »
Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
Read full review of Dynatrace »
Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
Read full review of Dynatrace »
Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
Read full review of Dynatrace »
Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
Read full review of Dynatrace »
SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Anonymous User
Integration Architect at a financial services firm
The technical support is good.
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Krishnan Swaminathan
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
Read full review of Dynatrace »
Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
Read full review of Dynatrace »
Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
Read full review of Dynatrace »
Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
Read full review of Dynatrace »
Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
Read full review of Dynatrace »
Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
Read full review of Dynatrace »
Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »

Review 1 of 30

Nitu Singh
Test Automation Snr. Consultant at a insurance company
Overall, technical support has been really good. They have responded to our questions and have triaged pretty quickly...
Read full review of Sauce Labs »
Savio De Souza
Sr. IT Architect at a healthcare company
I rate Sauce Labs' support nine out of 10. I could go up to a perfect 10 if the response and solution times were a...
Read full review of Sauce Labs »
AnupKumar4
Senior QA Automation Engineer at Xoriant
Technical support is equally very important. If you talk about anything deployed to production, and the project is...
Read full review of Sauce Labs »
Anonymous User
Tech Lead at a pharma/biotech company
Sauce Labs' support has been awesome. We have monthly support calls to catch up on any requests that we might have....
Read full review of Sauce Labs »
Anonymous User
Senior Manager - Software QA at a hospitality company
The technical support has been pretty good. We haven't seen a lot of technical issues in which to engage their...
Read full review of Sauce Labs »
Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
Read full review of Sauce Labs »
Anonymous User
LMTS, Software Engineering at Salesforce
I rate Sauce Labs' support at about seven out of 10. We put in certain requests with Sauce Labs, and sometimes it...
Read full review of Sauce Labs »
Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
Read full review of Sauce Labs »
Anonymous User
Vice President of IT QA at a financial services firm
Sauce Labs' support has been great. I would rate them 10 out of 10 because they respond quickly when we have a...
Read full review of Sauce Labs »
Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
Read full review of Sauce Labs »
Anonymous User
Software Development Engineer at a computer software company
Customer Service: Haven't had the need to interact with them. Technical Support: Haven't had the need to call them.
Read full review of Sauce Labs »
Anonymous User
Intern - Technology Development Program at a healthcare company
Customer Service: I have yet to engage their customer service directly, but the support pages are full of valuable...
Read full review of Sauce Labs »
Anonymous User
Quality Engineering Intern at a tech company
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
Read full review of Sauce Labs »
Anonymous User
Lead Test Automation Engineer at RevContent
Their customer service reps are fantastic! They have heard of all of the typical issues that can occur in business...
Read full review of Sauce Labs »
Anonymous User
Engineer at a pharma/biotech company
We have made use of Sauce Labs’ technical expertise to help us integrate automated testing into our CI/CD pipeline...
Read full review of Sauce Labs »
Anonymous User
QA Manager at a tech company
Customer Service: Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even...
Read full review of Sauce Labs »
Anonymous User
Consultant at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Quality Assurance at a tech company
Customer Service: Their customer service is good. Technical Support: Their technical support is great.
Read full review of Sauce Labs »
Ahsan Subhani
QA engineer at Siznam and Co
The technical support services are not satisfactory.
Read full review of Sauce Labs »
Anonymous User
Sr. Performance Test Engineer at a tech services company
Customer Service: I have not directly communicated with customer service. Technical Support: I haven't had to use...
Read full review of Sauce Labs »
Anonymous User
Test Engineer II at a tech services company
Customer Service: Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or...
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a retailer
Customer Service: I have not used it. Technical Support: I have not used it.
Read full review of Sauce Labs »
Anonymous User
QA Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Alejandro Garduno
Quality Assurance Lead at ZX-Ventures
We've been in touch with technical support as we've run into some issues and we want to better understand how the...
Read full review of Sauce Labs »
Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
Read full review of Sauce Labs »
Anonymous User
Web Producer at a tech company
Customer service is top notch. When you report a bug or inquire about something they get back to you with a plan of...
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10.
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support:...
Read full review of Sauce Labs »
Anonymous User
Test Analyst at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.