Try our new research platform with insights from 80,000+ expert users
Sauce Labs Logo

Sauce Labs Reviews

Vendor: Sauce Labs
4.4 out of 5
2,021 followers
Post review

What is Sauce Labs?

Featured reviews

Sauce Labs mindshare

Product category:
As of January 2025, the mindshare of Sauce Labs in the Functional Testing Tools category stands at 6.9%, down from 7.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Functional Testing Tools

PeerAnalyst reports

TypeTitleDate
CategoryFunctional Testing ToolsJan 11, 2025Download
ProductReviews, tips, and advice from real usersJan 11, 2025Download
ComparisonSauce Labs vs Tricentis ToscaJan 11, 2025Download
ComparisonSauce Labs vs OpenText UFT OneJan 11, 2025Download
ComparisonSauce Labs vs BrowserStackJan 11, 2025Download
Suggested products
TitleRatingMindshareRecommending
Tricentis Tosca4.119.5%96%109 interviewsAdd to research
OpenText UFT One4.09.9%88%95 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Manufacturing Company
6%
Retailer
6%
Healthcare Company
6%
Insurance Company
5%
Government
4%
University
4%
Media Company
4%
Real Estate/Law Firm
4%
Comms Service Provider
3%
Energy/Utilities Company
3%
Educational Organization
3%
Transportation Company
3%
Legal Firm
3%
Construction Company
2%
Hospitality Company
1%
Pharma/Biotech Company
1%
Outsourcing Company
1%
Non Profit
1%
Wholesaler/Distributor
1%
Recreational Facilities/Services Company
1%
Marketing Services Firm
1%
Logistics Company
1%
Performing Arts
1%
Aerospace/Defense Firm
1%

Compare Sauce Labs with alternative products

Learn more about Sauce Labs

Product Video

Sauce Labs video

Sauce Labs customers

Related questions

 

Sauce Labs reviews

Sort by:
RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
Verified user of Sauce Labs
Jan 11, 2022
Robust documentation, helpful support representative, good licensing model

Pros

"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."

Cons

"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."
AS
QA engineer at Siznam and Co
Verified user of Sauce Labs
Apr 22, 2024
Provides real-time application monitoring, but the technical support services need improvement

Pros

"It has significantly enhanced our testing accuracy by approximately 50%."

Cons

"They could improve the platform's customer support services. "
Find out what your peers are saying about Sauce Labs. Updated December 2024
830,526 professionals have used our research since 2012.
Savio De Souza - PeerSpot user
Sr. IT Architect at a healthcare company with 10,001+ employees
Verified user of Sauce Labs
Feb 22, 2022
Enables us to have a fully functional CI/CD process while saving time and cutting down on the training required for individual testers

Pros

"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve. "

Cons

"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched. "
Joel Alonzo - PeerSpot user
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
Verified user of Sauce Labs
Feb 13, 2022
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running

Pros

"The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Cons

"Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot."
BL
Application Engineer at Discover Financial Services
Verified user of Sauce Labs
Feb 8, 2022
Enables us to test our application on all sorts of combinations of devices and operating systems

Pros

"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."

Cons

"Another aspect that could be improved is having the virtual devices boot up a little quicker. Sometimes we wait up to a minute before a device is available. It would be nice if that was 30 seconds or so."
AnupKumar4 - PeerSpot user
Senior QA Automation Engineer at Xoriant
Verified user of Sauce Labs
May 16, 2024
Offers good stability and robust but lacks generative AI capabilities

Pros

"I never faced any issues with the stability. "

Cons

"Sauce Labs can include new technologies like generative AI capabilities. "
PeerSpot user
Engineer at a pharma/biotech company with 10,001+ employees
Verified user of Sauce Labs
Feb 8, 2022
Our test execution speed, time to results, and time to deployment have dropped significantly

Pros

"Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys."

Cons

"On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues."
PeerSpot user
Senior Manager - Software QA at a hospitality company with 10,001+ employees
Verified user of Sauce Labs
Jan 17, 2022
We wouldn't be able to test as quickly or simultaneously on various browsers without it

Pros

"From an infrastructure support perspective, the number of VMs, browsers installations and versions that we would be maintaining without Sauce Labs would be a lot. This includes not only the infrastructure costs, but also the maintenance costs and people's time. The labor cost associated with maintaining all of that would be considerably high. In terms of efficiency, having concurrent VMs with various browser combinations available has allowed us to run multiple executions by all our teams."

Cons

"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."