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Sauce Labs pros and cons

Vendor: Sauce Labs

4.4 out of 5

113 reviews
96% willing to recommend

2,022 followers

Pros & Cons summary

Sauce Labs enhances testing efficiency by supporting various browsers, operating systems, and devices, integrating seamlessly with CI/CD pipelines for real-time insights. Cloud-based execution reduces costs and simplifies management, while real devices provide comprehensive platform coverage. Failure Analysis ensures error-free deliveries. Challenges include VM launch times, network latency, and scalability. Improvements in integration with Jenkins and Github and a flexible pricing model could benefit diverse organizations with unique testing needs globally.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Sauce Labs provides extensive cross-browser and cross-platform testing capabilities without the need for physical setups, enabling users to test across a wide range of devices and environments efficiently.

Integration with various CI/CD platforms and developer tools allows seamless automated testing processes, helping teams enhance their testing strategies.

The availability of a multitude of browser and OS combinations in parallel helps broaden the testing scope and identify performance issues early.

Sauce Labs assists in managing testing resources remotely, which is beneficial for teams operating in distributed or remote work environments.

Its Failure Analysis feature is vital for diagnosing root causes of test failures, leading to improved testing accuracy.

CONS

Running tests in SauceCloud can take longer than in a local environment and sometimes experience stability issues.

Initializing and executing tests can be slower due to VM start-up times, potentially hindering productivity.

Limited network connectivity and inconsistencies in automated testing results can affect user experience.

Latency and licensing issues, particularly in regions outside EU and US, can slow down the testing process.

The pricing model is inflexible, making it challenging for smaller organizations to access a variety of testing devices.

Sauce Labs Pros review quotes

Product Manager - Data & APIs at a marketing services firm with 201-500 employees

Feb 10, 2022

The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should.

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Sr. IT Architect at a healthcare company with 10,001+ employees

Feb 15, 2022

Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve.

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MR

Lead Consultant at a tech services company with 10,001+ employees

Feb 21, 2023

The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application.

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RL

Director of Quality Assurance - Shared Service at Fiserv, Inc.

Dec 19, 2021

The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.

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reviewer1774524

Engineer at a pharma/biotech company with 10,001+ employees

Feb 2, 2022

Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys.

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CC

Software Developer Engineer in Test at a retailer with 5,001-10,000 employees

Mar 2, 2022

Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD.

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HR

Head of Automation R&D at Applause

Dec 20, 2021

They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place.

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reviewer1744170

Sr Staff Software Engineer, QA Enablement at a tech vendor with 501-1,000 employees

Dec 16, 2021

The most valuable feature is cross-browser, cross-OS, cross-mobile device testing.

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reviewer1753101

Senior Manager - Software QA at a hospitality company with 10,001+ employees

Dec 28, 2021

From an infrastructure support perspective, the number of VMs, browsers installations and versions that we would be maintaining without Sauce Labs would be a lot. This includes not only the infrastructure costs, but also the maintenance costs and people's time. The labor cost associated with maintaining all of that would be considerably high. In terms of efficiency, having concurrent VMs with various browser combinations available has allowed us to run multiple executions by all our teams.

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JM

Automation Architect at a hospitality company with 10,001+ employees

Dec 23, 2021

The Failure Analysis feature is really important for us, one of the most important aspects. What is the root cause? Is it because we have a defect or is it that we have a test case that we need to fix or modify? The Failure Analysis is one of the main functionalities that I am exploring all the time in Sauce Labs... The Failure Analysis helps us to discover which test cases we need to work on.

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Sauce Labs Cons review quotes

Product Manager - Data & APIs at a marketing services firm with 201-500 employees

Feb 10, 2022

Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot.

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Sr. IT Architect at a healthcare company with 10,001+ employees

Feb 15, 2022

When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched.

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MR

Lead Consultant at a tech services company with 10,001+ employees

Feb 21, 2023

With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us.

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Free Report: Sauce Labs Reviews and More

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

824,095 professionals have used our research since 2012.

RL

Director of Quality Assurance - Shared Service at Fiserv, Inc.

Dec 19, 2021

We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down.

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reviewer1774524

Engineer at a pharma/biotech company with 10,001+ employees

Feb 2, 2022

On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues.

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HR

Head of Automation R&D at Applause

Dec 20, 2021

Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases.

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reviewer1744170

Sr Staff Software Engineer, QA Enablement at a tech vendor with 501-1,000 employees

Dec 16, 2021

We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available.

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reviewer1753101

Senior Manager - Software QA at a hospitality company with 10,001+ employees

Dec 28, 2021

Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point.

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JM

Automation Architect at a hospitality company with 10,001+ employees

Dec 23, 2021

Every time that we run scenarios where we need to discover the geolocation of our customers, by default it shows as Palo Alto, California. That's a problem for us and we need a workaround for those cases... It would be helpful if we could enter a latitude and longitude into Sauce Labs configuration and say, "When you run a virtual Chrome device or an iPhone, make this your default location. Then, provide me that device so I can run my scenarios," because we have stores in different regions across the United States.

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SB

Senior Quality Assurance Manager at a financial services firm with 1,001-5,000 employees

Dec 23, 2021

I can't remove team members that have left the organization. I can only set them as inactive. It would be really nice to clean up my data and delete them from the team management.

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Show 10 more reviews (out of 46)

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