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Sauce Labs vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Sauce Labs
Ranking in Functional Testing Tools
12th
Ranking in Test Automation Tools
15th
Average Rating
8.8
Number of Reviews
113
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Number of Reviews
74
Ranking in other categories
Regression Testing Tools (5th)
 

Mindshare comparison

As of November 2024, in the Test Automation Tools category, the mindshare of Sauce Labs is 3.2%, down from 5.1% compared to the previous year. The mindshare of SmartBear TestComplete is 6.5%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

Savio De Souza - PeerSpot reviewer
Feb 15, 2022
Enables us to have a fully functional CI/CD process while saving time and cutting down on the training required for individual testers
When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched. We got around that by purchasing more seats, tinkering with some of the virtualization pieces, and scaling. Now we don't have that issue, because we scaled back the offshore team significantly, so when we run it overnight, there's really no effect. We come in the next morning and review the results. It doesn't affect the overall business or the offshore team. There were also some bottlenecks because of the amount of time testing takes, so we started using more tunnels and running it in parallel. That was the main issue that we faced initially, but now that it's all set up, we're good to go. We were struggling with the volume of tests, and Sauce Labs suggested we run everything in parallel. Sauce Labs isn't lacking any features that we want, and it has several we're not using, like mobile and API testing. They've also introduced a ton more features since we launched, so I don't see anything missing on their end.
Prakhar Goel - PeerSpot reviewer
Jun 25, 2024
Used for integration automation, user-based automation, and web automation
We have applications related to power plants, and we use the solution to do integration automation, user-based automation, and web automation The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has significantly enhanced our testing accuracy by approximately 50%."
"Testing subscription videos for on-demand software, making them better quality and bug free for our customers."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house. Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"Sauce Connect gave us ability to test an application that was hosted locally."
"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."
"Sauce Labs provides us with more combinations to test, so we can keep adding platforms and devices to our network. That's been a very seamless experience. Let's say there's an iOS or a private device we need. Sauce Labs has helped get all those set up when needed."
"I never faced any issues with the stability."
"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"The solution has a very nice interface."
"The product has many features."
"The ease-of-use and quality of the overall product are above average."
"The database checkpoints detect problems which are difficult for a human resource to find."
"It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems."
"The solution is mainly stable."
 

Cons

"With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us."
"The Jenkins Sauce OnDemand plugin could have more options available to tap into more of the custom capabilities Sauce Labs actually supports."
"The ability to install profiles on iOS real mobile devices should be included."
"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."
"I can't remove team members that have left the organization. I can only set them as inactive. It would be really nice to clean up my data and delete them from the team management."
"It should provide more examples of script code."
"They should provide a JIRA integration plugin so that we can easily log issues."
"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."
"Headless testing would be a big improvement."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"One notable drawback is the absence of native integration with Git."
"The initial setup of SmartBear TestComplete was complex."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"The solution’s customer support should be improved."
"Increased performance with less memory and CPU usage."
"Product is not stable enough and it crashes often."
 

Pricing and Cost Advice

"We pay for a specific number of VMs."
"It could be less like pay-per-use with a lower rate."
"Compared with other services, Sauce Labs is a bit expensive."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"Go ahead please. Try it at a smaller scale."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The pricing is a little above average — it could be lower."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The option we chose was around $2,000 USD."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"We have a TestComplete 12 license."
"The licensing costs are in the range of $1,000 to $3,000."
"It is approximately $6,000 a year."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
16%
Manufacturing Company
6%
Healthcare Company
6%
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
The solution's pricing is too high. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing nine and a half out of ten.
What needs improvement with SmartBear TestComplete?
The learning curve of the solution's user interface is a little high for new users.
 

Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Sauce Labs vs. SmartBear TestComplete and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.