We performed a comparison between Sauce Labs and SmartBear TestComplete based on real PeerSpot user reviews.
Find out in this report how the two Test Automation Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the ability to run concurrent automated tests up to a specified value, depending on what we are currently paying for."
"As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via a Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature is the manual side."
"Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements."
"The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."
"Testing subscription videos for on-demand software, making them better quality and bug free for our customers."
"It has a wide assortment of platforms."
"They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place."
"Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution."
"You can record your actions and play them back later."
"The solution is mainly stable."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The product has many features."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"An image comparison would be a nice feature to include in the Sauce Labs product."
"I can't remove team members that have left the organization. I can only set them as inactive. It would be really nice to clean up my data and delete them from the team management."
"Another aspect that could be improved is having the virtual devices boot up a little quicker. Sometimes we wait up to a minute before a device is available. It would be nice if that was 30 seconds or so."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"It should provide more examples of script code."
"On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues."
"Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot."
"The pricing model of Sauce Labs could be more flexible. Sauce Labs has just one price for the type of solution and a set number of devices. Other solutions have a fee for the base solution and an additional cost per device. If you're a smaller organization, you have to consider your needs. Some smaller companies still need to test various devices, so my advice is to start small and scale up as needed. We had initially planned to start big, but that would have been a big waste."
"Error handling features in the tool are a little limited."
"Headless testing would be a big improvement."
"What is currently missing from this solution is better support for mobile testing."
"The licensing costs are a little bit high and should be reduced."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"One notable drawback is the absence of native integration with Git."
Sauce Labs is ranked 13th in Test Automation Tools with 113 reviews while SmartBear TestComplete is ranked 7th in Test Automation Tools with 72 reviews. Sauce Labs is rated 8.8, while SmartBear TestComplete is rated 7.6. The top reviewer of Sauce Labs writes "Robust documentation, helpful support representative, good licensing model". On the other hand, the top reviewer of SmartBear TestComplete writes "A stable product that needs to improve its integration capabilities with other test management tools". Sauce Labs is most compared with BrowserStack, Perfecto, LambdaTest, Bitbar and Tricentis Tosca, whereas SmartBear TestComplete is most compared with Tricentis Tosca, Katalon Studio, Ranorex Studio, OpenText UFT One and froglogic Squish. See our Sauce Labs vs. SmartBear TestComplete report.
See our list of best Test Automation Tools vendors, best Functional Testing Tools vendors, and best Regression Testing Tools vendors.
We monitor all Test Automation Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
